Course Title: Lead and manage team effectiveness
Part B: Course Detail
Teaching Period: Term2 2016
Course Code: EMPL7072C
Course Title: Lead and manage team effectiveness
School: 650T Vocational Business Education
Campus: City Campus
Program: C5339 - Diploma of Business Administration
Course Contact: Sylvia Baroutis
Course Contact Phone: +61 3 9925 5469
Course Contact Email: sylvia.baroutis@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Hazel Sims
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBWOR502 Lead and manage team effectiveness |
Element: |
1. Establish team performance plan |
Performance Criteria: |
1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes |
Element: |
2. Develop and facilitate team cohesion |
Performance Criteria: |
2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed |
Element: |
3. Facilitate teamwork |
Performance Criteria: |
3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation's image for all stakeholders |
Element: |
4. Liaise with stakeholders |
Performance Criteria: |
4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders |
Learning Outcomes
Details of Learning Activities
Your team is to plan to make the Conference Event held this semester a sustainable event. Your team will research ways to make the event "green" and apply your learning to creating a carbon neutral event. Assign a Team Leader as early as possible. Your learning is action based and you will apply theory to practice.
Some learning activities will include a self-directed learning approach such as reading the textbook prior to class. Working cohesively with your team is essential to your learning experience. Apart from this fact you will learn from workplace research, library assignments, fieldwork and work placements.
Teaching Schedule
Week |
Week Commencing |
Content |
Assessment |
|
|
Induction Session |
|
1 |
week commencing 4 July |
Introduction to the course including: |
Task 1: The project brief including Parts A, B, C, D. All parts must be attempted and graded as CA to be deemed competent in this course. Final upload is by Friday 5pm, 21 October 2016. |
2 |
11 July |
TOPICS: Corporate Social Responsibility as a fundraising method. Green Event Ideas. How does an event become a team building opportunity? How does an event become sustainable/green? Chapter 2: The Operating Environment Develop team principles Why do we work in teams? Understanding sustainability: visit www.sustainability.vic.gov.au see also EPA: www.epa.vic.gov.au/our-work/publications/publication/2007/october/1181
|
|
3 |
18 July |
Topic: Establish team performance plan, open communication theory Chapter 13: Building productive work teams Establish team roles/goals/KPI’s
|
Excursion: Daiso! QV Building Melbourne |
4 |
25 July |
Topics: Establish team performance plan, identify and liaise with stakeholders Chapter 14: Leading today’s teams Stages in team development Research Group behaviour, strategies for mentoring and coaching to informally guide and instruct team members, issue resolution, strategies for gaining consensus |
|
5 |
1 August |
Topics: Establish team performance plan Chapter 26: Making the most of diversity
Communication skills to explain team goals, to address team conflict and to build an environment of trust, planning and organisational skills to keep team on track and focused on work outcomes |
Part A Due Friday 5pm, 5 August 2016.
|
6 |
8 August |
Topic: Develop and facilitate team cohesion Chapter 1: The changing world of work Leadership theory and practice
|
|
7 |
15 August |
Topic: Develop and facilitate team cohesion Team dynamics Team activity - roles people play and their strengths |
Part B Due Friday 5pm, 19 August 2016. |
8 |
22 August |
Team research day. |
|
|
29 August - 4 September |
Mid Semester Break |
|
9 |
5 September |
Topic: Facilitate teamwork Chapter 19: Satisfying the quality ... imperatives What’s working and what’s not - and why. Activity: Nominal Group Technique
|
|
10 |
12 September |
Topic: Facilitate teamwork Topic: Managing for sustainability
Develop and facilitate team cohesion
|
|
11 |
19 September |
Topics: Conference Facilitate teamwork Liaise with stakeholders Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes |
|
|
12
|
26 September |
Topics: Develop and facilitate team cohesion Stakeholder management Communication theory; Processes and Systems
Topic: Liaise with stakeholders Liaising with stakeholders to achieve team outcome. Evaluate and take necessary corrective action regarding unresolved issues regarding stakeholder requirements.
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Part C Due Friday 5pm on 30 September 2016.
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13 |
3 October |
Placement. (TO BE CONFIRMED)
|
Work Integrated Learning |
|
14
|
10 October |
Placement. (TO BE CONFIRMED) |
Work Integrated Learning |
|
15
|
17 October |
Planning Day
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Part D Due - Individual submission due Friday 5pm on 21 October 2016 |
|
16
|
24 October |
Feedback and review. |
|
17 |
31 October |
Interviews/Re-submissions if required |
|
Learning Resources
Prescribed Texts
Management Theory and Practice: 6th ed, Kris Cole, Pearson. |
References
Other Resources
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
- use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
- encouraging and fostering shared understanding of purpose, roles and responsibilities
- identifying and resolving problems
- providing feedback to encourage, value and reward others
- modelling desired behaviour and practices
- develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
- establish processes to address issues and resolve performance issues
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- facilitate two-way flow of information between team and management relevant to team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders .
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:
- explain how group dynamics can support or hinder team performance
- outline strategies that can support team cohesion, participation and performance
- explain strategies for gaining consensus
- explain issue resolution strategies.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:
- workplace documents
- case studies and, where possible, real situations
- office equipment and resources
- interaction with others.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
The context of this assessment is the conference event. The purpose is for your team to make the conference event successful and sustainable. Your team roles are related to the team’s objectives for this course, so if your team is allocated to budget the budgetary functions should be made sustainable.
TASK 1
Team Project Brief:
Task 1 consists of four parts. There is one task for this assessment. You will receive feedback and a grade for each part during the semester. Using the marking guide in myRMIT you will play an active role in your team in developing within your team what’s new in terms of sustainability for events and report on your own progress, ask questions, share information and for problem-solving and ideas-generating discussion. Your team will bring its ideas progressively responding to Parts A-C as a team and your self-assessment for Part D. You will note from your reading of corporate social responsibility in our textbook that the event you are creating is sustainable.
Further details about this assessment can be found in the Assessment Record and Cover Sheet available on Blackboard.
Assessment Tasks
Your team and you must achieve CA grade for all 4 parts of Task 1 to be deemed competent in this course. Feedback on your individual work and team work is given in class, weekly.
Submission Requirements
You should:
• Ensure that you submit assessments on or before the due date to the blackboard.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days. More Information: http://www.rmit.edu.au/students/assessment/extension
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information: http://www.rmit.edu.au/browse;ID=g43abm17hc9w (unresolved)
Form to use: http://mams.rmit.edu.au/8a5dgcaqvaes1.pdf
Resubmissions
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website: More Information: http://rmit.edu.au/browse;ID=7usdbki1fjf31
Marking Guide:
• You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
• You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
Marking Guide (Grading)
• After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:
The grading is according to the following.
Final Grades table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment
Further information regarding the application of the grading criteria will be provided by your teacher.
Assessment Matrix
Course Overview: Access Course Overview