Course Title: Manage people performance

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: EMPL7078C

Course Title: Manage people performance

School: 650T Vocational Business Education

Campus: City Campus

Program: C5340 - Diploma of International Business

Course Contact: Tim Wallis

Course Contact Phone: +61 3 9925 5423

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Maroun Chamoun

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.

The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT502 Manage people performance


1. Allocate work

Performance Criteria:

1.1 Consult relevant groups and individuals on work to be allocated and resources available
1.2 Develop work plans in accordance with operational plans
1.3 Allocate work in a way that is efficient, cost effective and outcome focussed
1.4 Confirm performance standards, Code of Conduct and work outputs with relevant teams and individuals
1.5 Develop and agree performance indicators with relevant staff prior to commencement of work
1.6 Conduct risk analysis in accordance with the organisational risk management plan and legal requirements


2. Assess performance

Performance Criteria:

2.1 Design performance management and review processes to ensure consistency with organisational objectives and policies
2.2 Train participants in the performance management and review process
2.3 Conduct performance management in accordance with organisational protocols and time lines
2.4 Monitor and evaluate performance on a continuous basis


3. Provide feedback

Performance Criteria:

3.1 Provide informal feedback to staff on a regular basis

3.2 Advise relevant people where there is poor performance and take necessary actions
3.3 Provide on the job coaching when necessary to improve performance and to confirm excellence in performance
3.4 Document performance in accordance with the organisational performance management system
3.5 Conduct formal structured feedback sessions as necessary and in accordance with organisational policy


4. Manage follow up

Performance Criteria:

4.1 Write and agree on performance improvement and development plans in accordance with organisational policies
4.2 Seek assistance from human resources specialists, where appropriate
4.3 Reinforce excellence in performance through recognition and continuous feedback
4.4 Monitor and coach individuals with poor performance
4.5 Provide support services where necessary
4.6 Counsel individuals who continue to perform below expectations and implement the disciplinary process if necessary
4.7 Terminate staff in accordance with legal and organisational requirements where serious misconduct occurs or ongoing poor performance continues

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

We expect you to participate and contribute in all scheduled learning activities. Students are encouraged to attend all sessions to gain the most from this course.

Teaching Schedule

Week No




Feb 06

Course Induction • Course delivery and assessment details • Course support documents • Online learning environment • Grading • Plagiarism • Appeals • Extensions • Feedback • Privacy • Submission requirements • Resubmission policy • Where to get support  • Student responsibilities • Blackboard Overview of Unit:

  • Manage People Performance


Feb 13

Performance Management


Feb 20

Allocating work


Feb 27

Leadership and Management


Mar 6

Communication, consultation and collaboration


 (Mon Labour day)

Mar 13

Assessment 1 – In class Test

Note:Public Holiday Mar 13th


Mar 20

Design performance management


Mar 27

Implementation of Policy


Apr 3

Monitoring & Evaluating


Apr 10

Provide feedback

Apr 13 -Apr 19

Mid Semester Break


Apr 20

Training & Coaching


Apr 24

Assessment 2 - Major Research Project


May 1

Manage Follow up, Counselling & Support


May 8



May 15

Assessment 3 - Presentation


May 22

Assessment 3 - Presentation


May 29

Assessment feedback /resubmissions

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance Evidence

You must provide evidence of the ability to:

  • consult with relevant stakeholders to identify work requirements, performance standards and agreed performance indicators
  • develop work plans and allocate work to achieve outcomes efficiently and within organisational and legal requirements
  • monitor, evaluate and provide feedback on performance and provide coaching or training, as needed
  • reinforce excellence in performance through recognition and continuous feedback
  • seek assistance from human resources specialists where appropriate
  • keep records and documentation in accordance with the organisational performance management system.

Knowledge Evidence

To complete the unit requirements effectively, you must:

  • outline relevant legislative and regulatory requirements
  • outline relevant awards and certified agreements
  • explain performance measurement systems utilised within the organisation
  • explain unlawful dismissal rules and due process
  • describe staff development options and information.


Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

Assessment Instructions

Assessment 1- IN CLASS TEST 25%

Date handed out: Week 1

Date and time due: In class - Week 6 Mar 13

Group or Individual: Individual   


This assessment has been designed to allow students to demonstrate understanding of theoretical elements of competency covering the information provided in the lecture and tutorials of week 1 – week 5. This test will be given out in week 6 at each respective tutorial class. Participants have the 1.5 hours to complete the test and hand it to the teacher once completed. 


You are to answer given questions in assigned class time that cover the following elements:

  • Allocate work
  • Consultation and developing work plans
  • Allocate work
  • Develop performance indicators
  • Risk analysis 

Refer to Marking Guide for details on specific elements required.


Assessment 2 – Major research project - 50%

Assessment Task 2 – Written Portfolio

Date handed out: Week Two

Date and time due: Week 11 – to be uploaded by Sunday April 30 @ 23:59

Group or Individual: Group – maximum THREE 


Students must demonstrate an understanding of all elements of competency to be deemed competent in outlining relevant legislative requirements relating to performance management systems. 

Submission Requirements:

  • Report title page
  • Table of contents
  • Use of Heading styles
  • Referencing
  • 2000 word (guideline)
  • Name your presentation file MC_MPP_A2_yourname_yourpartnersname
  • Your report to be pasted to the Assessment document provided and submitted via Blackboard (Turnitin)
  • Be aware that your file will need to be a Microsoft Word file (Apple Pages is not recognised by Blackboard)


Assessment Task 3 – Presentation – 25%

Date handed out:  Week 10a & 10b - Week of Apr 10 & 17 

Date and time due:  Week 14 & 15 - Week of May 15 & 22

Group or Individual: Group (maximum Three, same group members as assessment 2), as per second assessment 



Based on Assessment two report, students will present their work to class.  


Presentation delivery is due in week 14 & week 15 (in the assigned time slot).

Attendance in week 14 & 15 is COMPULSORY. Failing to attend both sessions will result with an NYC grade unless a Special Consideration has been granted by the University 

The weighting of the mark is:

  • 25% for team preparation
  • 75% of the mark for individual delivery and ability to demonstrate understanding of all elements 

You will need to identify the following for your case study:

  • Provide feedback
  • Take necessary actions
  • Provide training when necessary
  • Document performance
  • Conduct formal structured feedback
  • Manage follow up
  • Communicate and document performance improvement and development
  • Consult specialists, where appropriate
  • Provide recognition and continuous feedback
  • Monitor and coach when required
  • Provide support services where necessary
  • Implement the disciplinary process if necessary in accordance with legal and organisational requirements
  • Refer to Marking Guide for details on specific elements required.

Details of Assessment:

Presentations will be done in class – this is an essential component of achieving competency in this subject.

Assessment Matrix

Submission Requirements
You should:
• Ensure that you submit assessments on or before the due date.
• Always retain a copy of your assessment tasks. (Hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2,

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information:
Form to use:

Where an extension of greater than seven days is needed, you must apply for special consideration.
Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information:;ID=g43abm17hc9w
Form to use:

Resubmissions (VET Programs):
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:
More Information:;ID=7usdbki1fjf31

Marking Guide (Competency):
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.
You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)
After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table:
CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment
Further information regarding the application of the grading criteria will be provided by your teacher.

Other Information

Academic Integrity
Plagiarism is a form of cheating in assessment and may occur in oral, written or visual presentations. It is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is your own.
The penalties for cheating in assessment are severe, whether the cheating involves plagiarism, fabrication, falsification of data, copyright infringement or some other method. Penalties can include charges of academic misconduct, cancellation of results and exclusion from your course. It is also a disciplinary offence for you to allow your work to be plagiarised by another student.

RMIT Business produce their own referencing guidelines entitled Written reports and essays: guidelines for referencing and presentation in RMIT Business which all Business students should use.
RMIT Business referencing guidelines (RTF, 1,286 KB, 52 pages); A supporting Referencing website has been developed for the RMIT Business guidelines.You can find out more about Academic Integrity at RMIT’s Academic Integrity webpage

Group Assessment
A number of your assessments will rely upon group work. This is a critical part of your program as in the workplace you will be regularly required to work in a team environment. Teamwork is also one of the key employability skills for this qualification.

The key to being successful in group work is getting to know your classmates and finding out what they want to achieve. You should seek to find a team which shares your key interests and drivers.

If you are facing issues with your group, the key is to resolve them quickly well before assessments are due. If you need to you can seek support from your teacher.

Course Overview: Access Course Overview