Course Title: Undertake case management in a child protection framework

Part A: Course Overview

Program: C5345 Diploma of Community Services (Case Management)

Course Title: Undertake case management in a child protection framework

Portfolio: Vocational Education

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.


Course Code




Learning Mode

Teaching Period(s)


City Campus


365T Global, Urban and Social Studies


Term2 2017,
Term2 2018,
Term2 2019


City Campus


375T Vocational Design and Social Context

Face-to-Face or Internet

Term2 2020,
Term2 2021


City Campus


535T Social Care and Health

Face-to-Face or Internet

Term2 2022,
Term1 2023

Course Contact: Melinda Brown

Course Contact Phone: 9925 4580

Course Contact Email:

Course Description

This course describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework.

Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines.

This course applies to work in a range of health and community service contexts.

This course is delivered and assessed in a cluster with:

CHCCSM004 Coordinate complex case requirements

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCCSM007 Undertake case management in a child protection framework


1. Establish client need and/or risk

2. Develop a case management plan

3. Implement case plan

4. Establish review and evaluation systems

5. Plan and participate in case conferences or protection meetings

6. Work with agencies to meet the client's needs

7. Undertake case closure

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment


This course is assessed in a cluster with CHCCSM004 Coordinate complex case requirements

Assessment Task 1: Case Planning

Assessment Task 2: Case Conference

Assessment Task 3: Case Closure

Assessment Task 4: Short Answer Questions 

Assessment Task 5: Short Answer Questions 

You will be given two (2) attempts for each assessment to demonstrate the required knowledge and skills. A third (3rd) attempt can only be offered after discussions between teacher and the Program Coordinator and is not automatic. Resubmissions beyond two (2) attempts are at the discretion of the teacher and/or coordinator.