Course Title: Manage and promote diversity

Part B: Course Detail

Teaching Period: Term1 2018

Course Code: BUSM7990C

Course Title: Manage and promote diversity

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery.

This course applies to individuals working in any type of leadership role across all industry sectors.




National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV003 Manage and promote diversity


1. Research diversity in the workplace

Performance Criteria:

1.1 Collect and evaluate quantitative and qualitative workplace diversity data

1.2 Identify and analyse potential benefits of diversity in relation to the workplace objectives

1.3 Analyse how current diversity practice matches workplace objectives


2. Foster diversity

Performance Criteria:

2.1 Provide a role model for others through individual behaviour that demonstrates respect for diversity

2.2 Assist and coach colleagues in ways of accepting diversity in relation to both colleagues and clients

2.3 Develop work practices and undertake planning in a manner that shows respect for workplace diversity

2.4 Identify and adapt professional development opportunities to address the needs of a diverse workforce

2.5 Generate a supportive workplace by valuing and promoting the benefits of a diverse workforce to those working in the workplace according to relevant policy

2.6 Identify and use diversity factors associated with clients and colleagues to address diversity objectives of the workplace

2.7 Value and encourage collaboration and the experience of working with diverse clients and colleagues


3. Adapt communication strategies

Performance Criteria:

3.1 Use communication strategies to meet the diverse needs of individuals within the workplace

3.2 Implement tailored communication strategies for targeted individual and group needs

3.3 Identify and/or develop and use resources that facilitate effective communication in the workplace

3.4 Reflect on use of communication strategies with regard to workplace diversity and identify potential improvements


4. Contribute to workplace diversity policies and procedures

Performance Criteria:

4.1 Develop and document diversity strategies in consultation with stakeholders including people from key target groups

4.2 Advocate for diversity strategies to be implemented in accordance with workplace policies and procedures

4.3 Develop measures for evaluating the outcomes of workplace strategies, policies and procedures for diversity

4.4 Report on workplace diversity strategies within appropriate context

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

The course involves classes where information is shared through talks and group discussions, and workshops where exercises are conducted to apply learning. Time is spent during classes and workshops for students to work on group and individual assessment tasks.

Teaching Schedule

Topic 1

Understanding and researching diversity

·         Diversity in Australia and the legal and ethical framework

·         Exploring different aspects and the benefits of diversity

·         Collecting and analysing diversity data to determine diversity performance

          and practices against objectives

Topic 2

Fostering diversity

·         Role modelling respect for diversity

·         Coaching and mentoring coaches in ways of accepting diversity

·         Making sure work practices show respect for diversity

Topic 3

Promoting diversity

·         Generating a supportive environment and encouraging collaboration

·         Identifying and using diversity factors associated with clients and colleagues

          to address diversity objectives

Topic 4

Adapting communication strategies

·         Developing and implementing strategies to meet diverse individual and

          group needs

·         Accessing or developing resources to facilitate effective communications

·         Reflecting on and improving communication strategies

Topic 5

Contributing to diversity policies and procedures

·         Developing policies and procedures

·         Developing strategies to meet diversity objectives

·         Implementing policies, procedures/guidelines and integration into work


Topic 6

Evaluating and reporting outcomes

·         Evaluating diversity outcomes

·         Reporting diversity outcomes

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment task 1: Individual assessment

Assessment task 2: Group assessment

Assessment task 3: Online quiz

Assessment Tasks

Assessment task 1: Researching and reviewing the achievement of organisational diversity objectives.

Assessment task 2: Developing and promoting a diversity policy and related procedures.

Assessment task 3: Complete an online, self-paced quiz on the key issues and concepts relating to the management and promotion of diversity in the community services sector.

Assessment Matrix

Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview