Course Title: Develop workplace communication strategies
Part B: Course Detail
Teaching Period: Term1 2018
Course Code: GEDU6080C
Course Title: Develop workplace communication strategies
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5345 - Diploma of Community Services (Case Management)
Course Contact: Bronwyn Tanti
Course Contact Phone: 9925 9079
Course Contact Email: bronwyn.tanti@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This course describes the skills and knowledge required to develop communication protocols for a team or business unit.
This course applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCCOM003 Develop workplace communication strategies |
Element: |
1. Develop communication strategies |
Performance Criteria: |
1.1 Identify internal and external information needs 1.2 Identify competing or conflicting interests 1.3 Develop a range of communication strategies to meet organisation needs and goals 1.4 Develop a communication plan |
Element: |
2. Establish communication protocols |
Performance Criteria: |
2.1 Identify processes for adapting communication strategies to suit a range of contexts 2.2 Develop processes and protocols in line with communication strategies 2.3 Prepare information and resources to support the implementation of communication protocols |
Element: |
3. Promote the use of communication strategies |
Performance Criteria: |
3.1 Present information to staff regarding communication strategies, protocols and organisation standards 3.2 Model effective oral and written communication and provide mentoring and/or coaching to staff 3.3 Maintain work-related networks and relationships to meet organisation objectives |
Element: |
4. Review communication practices |
Performance Criteria: |
4.1 Obtain feedback from others to assess communication outcomes 4.2 Record lessons learnt and identify opportunities for continuous improvement |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
This course involves classes where information is shared through talks and group discussions, and workshops where exercises are conducted to apply learning. Time is spent during classes and workshops for students to work on group and individual assessment tasks.
Teaching Schedule
Topic 1 |
Understanding organisational communication · Organisational communication channels · The needs for a strategy for formal communications with stakeholders · The process of developing a strategy and different types of strategies to meet different needs |
Topic 2 |
Developing communication strategies · Conducting PESTEL, competitor and SWOT analyses to determine internal and external information needs · Preparing and presenting a strategy that meets needs and is aligned with organisational goals |
Topic 3 |
Developing communication plans · Defining purpose and developing SMART objectives · Preparing key messages for different strategies, including crisis management · Determining and allocating resources, including budget development |
Topic 4 |
Establishing communication protocols · Adapting communication strategies to different contexts · Developing communication processes and protocols for strategies · Preparing and/or making available to staff information and resources to support protocols |
Topic 5 |
Using social media · Determining the value of using social media for different communication purposes · Making sure usage is according to policy and procedures, and protecting client privacy and confidentiality · Creating social media accounts |
Topic 6 |
Promoting the use of communication strategies · Presenting to staff communications strategies and protocols · Modelling effective communication skills · Maintaining internal and external networks and relationships |
Topic 7 |
Presentation workshop · Delivering presentations workshop · Students present assessed communication strategy and associated protocols |
Topic 8 |
Reviewing communication practices · Obtaining and analysing feedback from others · Identifying lessons learned and opportunities for improvement · Preparing and presenting the review report |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Assessment task 1: Group assessment
Assessment task 2: Group assessment
Assessment task 3: Online quiz
Assessment Tasks
Assessment task 1: Develop and present a communication strategy and associated protocols.
Assessment task 2: Implement a communication strategy using social media.
Assessment task 3: Complete an online, self-paced quiz on the key issues and concepts relating to the development of communication strategies within the community services sector.
Assessment Matrix
Students will be given an assessment marking guide for reference at the time that the assessment tasks are distributed.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Course Overview: Access Course Overview