Course Title: Analyse impacts of sociological factors on clients in community work and services

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: HUSO5213C

Course Title: Analyse impacts of sociological factors on clients in community work and services

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services.

The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry.

This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.


This course is delivered and assessed in a cluster with:-

  • CHCPRP003 Reflect on and improve own professional practice  

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services


1. Identify social and cultural issues impacting on clients in Australian society

Performance Criteria:

1.1       Identify major social and cultural institutions in Australian society and their societal functions

1.2       Identify ways in which major institutions in Australian society can impact clients as individuals and as part of community and family groups

1.3       Examine and identify possible effects and consequences of conditions and experiences of inequality on clients as individuals and as part of community and family groups

1.4       Identify impacts of long-term unemployment and associated issues on clients as individuals and as family members

1.5  Where relevant, identify factors associated with age in Australian society and their impact on clients as individuals and in family and community settings


2. Analyse impacts of social and cultural factors on clients

Performance Criteria:

2.1    Use available information to identify   and analyse social and cultural factors impacting on individual clients, groups or communities

2.2  Clarify current health and wellbeing and associated needs for individual clients, groups or communities

2.3  Make informed decisions in relation to specific work to be undertaken and/or services to be provided to client/s


3. Monitor impact of social and cultural factors on community work and services provided to clients

Performance Criteria:

3.1       Monitor impact of work undertaken and/or services provided to clients, in line with scope of own work role and organisational policies and procedures

3.2      Review effectiveness of work undertaken and/or services provided to clients, in relation to identified social and cultural factors impacting on clients, groups or communities

3.3  If required, revise aspects of work undertaken and/or services provided to better address social and cultural issues and enhance outcomes for clients, groups or communities

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Classes where information is shared through talks and group discussions, and workshops where exercises are conducted to apply learning. For this course, students undertake placement for 100 hours or more in September.

During classes, time is allocated for students to work on assessment tasks.

Teaching Schedule

Week 1

Introduction to the course

·         Community services and social and cultural factors affecting the sector

·         Identifying social and cultural issues impacting clients

Week 2

Analysing impacts of social and cultural factors on clients, groups and communities

·         Identifying and confirming health and wellbeing and associated needs for clients

·         Making informed decisions in relation to specific work to be undertaken and/or services to be    

          provided to client/s

Week 3

Working with groups and communities

·         Factors and policy affecting groups and communities

·         Case study analyses of specific groups and communities

Week 4

·         Monitoring and reviewing effective of practice

·         Evaluating the impact of social and cultural factors on service delivery

·         Continuous improvement of practice and service delivery

Week 5

Reflective practice

·         Models of reflective practice

·         Seeking and providing feedback

·         Peer reflection workshop

Week 6

Developing practice through professional development

·         Analysing and addressing training and development needs

·         Preparing and implementing development plans

Week 7

Preparing for placement

·         Working with clients and colleagues

·         Dealing with issues

·         Self-care while on placement

·         Placement assessment requirements

Week 8

Reflection workshop

·         Individual and peer reflection following placement


Learning Resources

Prescribed Texts


Other Resources

Please see resources listed in the teaching schedule above.

Overview of Assessment


Assessment Task 1: Online quizzes

Assessment Task 2: In class activities

Assessment Task 3: Group assignments


Assessment Tasks

Assessment task  1: Placement practice monitoring and reflection report.

Assessment  task 2: Prepare a personal development plan.

Assessment task  3: Complete an online, self-paced quiz relating to the key issues and concepts of reflective practice and the impacts on clients and service delivery of sociological     factors.            

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrix's are available through program administration



Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions

You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Police Checks

Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.

The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.

Where required by the workplace, students shall provide a copy of their police check on request.

If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:

-               advise the student of the outcome; and

-               discuss placement options with the student; and/or

-               provide program and career counselling.

RMIT will not store Police Checks on student files.

Early Termination of Placement

Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placemen.

Possible reasons for such decisions may include, but are not limited to-

  • failure to follow processes required for safety
  • breach of client or patient confidentiality
  • failure to comply with the instructions of supervisors
  • or other unprofessional behaviour

Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.


Course Overview: Access Course Overview