Course Title: Recognise and respond appropriately to domestic and family violence

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: HWSS6070C

Course Title: Recognise and respond appropriately to domestic and family violence

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5345 - Diploma of Community Services (Case Management)

Course Contact: Bronwyn Tanti

Course Contact Phone: 9925 9079

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description


This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs

This unit applies to health and community service workers providing services according to established organisation procedures. These workers may not be specialised family violence workers.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDFV001 Recognise and respond appropriately to domestic and family violence


1. Adopt work practices that support interactions with those affected by domestic and family violence

Performance Criteria:

1.1 Adopt work practices that reflect the values and philosophies of domestic violence work 1.2 Plan work practices and access environments that support client and worker safety 1.3 Identify and participate in support processes for workers exposed to domestic and family violence 1.4 Apply organisation standards and procedures and comply with legislative and statutory requirements


2. Identify client needs

Performance Criteria:

2.1 Explain rights and responsibilities of client and worker and promote throughout client contact 2.2 Use interpersonal skills that develop rapport and promote confidence, and full, accurate and relevant exchange of information 2.3 Show sensitivity to client's specific needs and any cultural, family and individual differences 2.4 Assess information for complexity, urgency and eligibility so that priorities for service delivery and safety can be identified 2.5 Identify and respond to any indications of risk or threats to safety


3. Respond to client needs

Performance Criteria:

3.1 Identify worker and workplace limitations in addressing and assessing client needs and make referrals or seek assistance from appropriate persons 3.2 Prioritise the physical and emotional safety of clients, their family and workers in developing responses 3.3 Negotiate and agree strategies for intervention with the client before commencing work 3.4 Provide client with information about available services for meeting their needs 3.5 Complete accurate and comprehensive records, reports and referral information according to organisation requirements

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities


In class: Lectures, discussions and group activities

Teaching Schedule


Course Topics

Week 1

Introduction to the area of family and domestic violence

  • Values and philosophies of domestic violence work
  • Background information
  • Current key issues affecting the area
  • Supporting client and worker safety
  • Applying standards and procedures to practice

Week 2

Identifying client needs

  • Developing rapport with clients using interpersonal communication skills
  • responsibilities
  • Applying effective communication skills and to obtain and share information, including rights and responsibilities

Week 3

Assessing needs

  • Assessing needs based on criteria
  • Prioritising needs based on their complexity, urgency and eligibility
  • Dealing with immediate risks to safety

Week 4

Developing intervention strategies

  • Working with the client to develop strategies to address prioritised physical and emotional safety of clients, their family and workers
  • Determining interventions provided by you, another colleague or services
  • Making referrals and providing clients with services’ information

Week 5

Maintaining records

  • Completing and checking case notes, reports and referrals.
  • Making sure records are maintained according to procedure.

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment


This unit has three assessment tasks consisting of 1 individual, 1 group and 1 quiz.

Assessment Tasks



Assessment task 1: Complete an online quiz to test your knowledge of the key issues and concepts related to working with those affected by domestic and family violence. (Due by week 6)

Assessment task 2: Participate in a role play to assess the needs of a client, demonstrating the effective use of interpersonal skills. (In class)

Assessment task 3: Assess the needs and develop intervention strategies for three clients based on scenarios, providing descriptions of needs and strategies in writing. (In class and due by week 7)



Assessment Matrix


The assessment matrix demonstrates alignment tasks with the relevant unit of competency. These matrix’s are available through program administration.

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

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If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

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Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:

Course Overview: Access Course Overview