Course Title: Facilitate workplace debriefing and support processes
Part B: Course Detail
Teaching Period: Term1 2017
Course Code: HWSS6102C
Course Title: Facilitate workplace debriefing and support processes
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5345 - Diploma of Community Services (Case Management)
Course Contact: Bronwyn Tanti
Course Contact Phone: 9925 9079
Course Contact Email: firstname.lastname@example.org
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 120
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.
This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
CHCMGT005 Facilitate workplace debriefing and support processes
1. Monitor welfare of colleagues
1.1 Monitor stress and emotional wellbeing of colleagues, and where issues arise, take appropriate action in accordance with organisation standards and procedures
1.2 Use practices that acknowledge and accept differences and accurately identify diverse needs of colleagues
1.3 Identify required professional and personal performance standards and use to monitor stress and emotional wellbeing
1.4 Regularly use self assessment and reflectivebehaviour strategies to monitor performance
1.5 Regularly seek formal and informal performance feedback and act upon it as appropriate
1.6 Plan appropriately to identify current and potential areas of need within organisation and develop proposals to support these areas
2. Conduct structured debriefings following an incident
2.1 Plan, prepare and conduct debriefing in line with organisation standards and procedures
2.2 Schedule debriefing as soon as possible following the incident
2.3 Conduct debriefing in a safe environment and in a manner that facilitates open discussion
2.4 Use appropriate debriefingtechniques to encourage further exploration of emotions and experiences to assist in reflection on issues
2.5 Use appropriate questioning to encourage colleagues to explore and acknowledge their concerns
2.6 Identify indicators ofrisk to self or others and respond according to the degree and nature of the risk
2.7 Document and report outcomes of debriefings in accordance with organisation standards and procedures
2.8 Identify and promptly respond to colleagues needing additional support and refer in accordance with organisation guidelines
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Classes where information is shared through talks and group discussions, and workshops where exercises are conducted to apply learning. Time is spent during classes and workshops for students to work on group and individual assessment tasks.
Monitoring colleague welfare
· Understanding the need to monitor colleague stress and wellbeing
· The nature of work in the sector, stressors and their impacts
Implementing strategies to monitor welfare
· Identifying and using performance standards to monitor stress and
· Using self-assessment and reflective behaviour strategies to
monitor performance and well-being
Determining support to manage wellbeing
· Seeking and acting on formal and informal performance feedback
· Identifying and developing proposals to support areas of need within the
Assessment workshop and presentations
· Role play workshop exploring how to monitor and address well-being issues
· Students participate in assessed role plays
· Understanding the debriefing process and the need for debriefing
· Scheduling and planning for debriefing following an incident
Reviewing and improving work practice
· Conduct debriefing in a safe environment and facilitate open discussion
· Use debriefing techniques to encourage exploration and reflection
· Use questioning to encourage colleagues to explore and acknowledge concerns
Identifying and responding to indicators of risk
· Identifying colleague that need support beyond debriefing
· Providing appropriate and relevant referrals for colleagues
· Documenting and reporting outcomes of debriefings
Assessment workshop and debriefings
· Debriefing workshop and practice opportunities
· Students participate in assessed facilitated debriefings
Overview of Assessment
Assessment Task 1: Online quizzes
Assessment Task 2: In class activities
Assessment Task 3: Group assignments
Assessment task 1: Work with colleagues during role plays to address their stress and wellbeing issues.
Assessment task 2: Facilitate a group debriefing following a critical incident.
Assessment task 3: Complete one online, self-paced quiz on the key issues and concepts relating to debriefing and providing support to colleagues.
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrix's are available through the program coordinator
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It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.
Applying for Special Consideration
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