Course Title: Coordinate complex case requirements
Part B: Course Detail
Teaching Period: Term2 2017
Course Code: HWSS6105C
Course Title: Coordinate complex case requirements
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5345 - Diploma of Community Services (Case Management)
Course Contact: Bronwyn Tanti
Course Contact Phone: 9925 9079
Course Contact Email: firstname.lastname@example.org
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework.
Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers.
This unit applies to work in a range of health and community services contexts.
This unit is delivered in a cluster with:
CHCCSM007 Undertake case management in a child protection framework
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
CHCCSM004 Coordinate complex case requirements
1. Establish coordination function
2. Support the client to access multiple services
3. Monitor client progress
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.
Details of Learning Activities
Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class is spent working on applied assessment tasks.
Week 1: Complex cases and case management
• Defining complex cases
• Child protection framework and system in Victoria
• Responsibilities, duty of care and risk
• Child centred practices
Week 2: Understanding abuse, harm and risk
• The cause and effects of abuse, harm and indicators of risk
• Theories of vulnerability and resilience
• Childhood development
• Change process
Week 3: Preparing case plans with children and young people
• Conducting assessments and encouraging participation in planning
• Identifying strengths and protective factors
• Strategies, goals and interventions, taking into account cultural needs, family dynamics and the community
• Developing contingency plan and responding to crisis
Week 4: Coordinating support and services
• Implementing case plans
• Working with service providers and developing contracts
• Establishing and implementing monitoring and review processes
Week 5: Coordinating and participating in case conferences
• Convening meetings and preparing participants
• Managing conflict and negotiating change
• Preparing case histories
Week 6: Undertaking case closure
• Evaluating and reflecting on outcomes and
• Negotiating closure and managing handover
• Improving performance
Week 7: Assessment workshop, review and reflection
• Finalising assessments tasks
• Course review and reflection on learning
• Reflection on placement case experiences
Learning Resources The University Library provides extensive services, facilities and study space as well as comprehensive collections of books, periodicals and other course related materials, such as DVD’s, magazines, slides, films etc. Computer laboratories with access to a wide range of desktop publishing software are also available. The library also has an expanding virtual collection of electronic resources and networks, including product data, e-books, electronic journals and newspapers, web based tutorials, online reference and document delivery services etc., all of which are accessible on campus, and off campus 24 hours per day. More information on library resources and services can be found at: http://www.rmit.edu.au/library
If you need additional support, visit RMIT’s Learning Lab, either in person or online: http://www.dlsweb.rmit.edu.au/lsu/
Equitable Learning Services (ELS) provides support and equal opportunities for students with a disability, long-term illness and/or mental health condition and primary carers of individuals with a disability.The link is : https://www.rmit.edu.au/students/support-and-facilities/student-support/equitable-learning-services
Overview of Assessment
This unit is assessed in a cluster with CHCCSM007 Undertake case management in a child protection framework.
There are 4 assessment tasks consisting of 2 group, 1 individual and 1 quiz
Assessment task 1: Assess the needs of clients and develop case plans.
Assessment task 2: Coordinate support, service delivery and a case conference.
Assessment task 3: Manage the closure of cases.
Assessment task 4: Complete one online, self-paced quiz on the key issues and concepts relating to the case work and assessing co-existing needs.
The assessment matrix demonstrates alignment tasks with the relevant unit of competency. These matrix’s are available through program administration.
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:
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Examples of plagiarism include:
- Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
- Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
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- Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
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Course Overview: Access Course Overview