Course Title: Establish and manage client relationships

Part A: Course Overview

Program: C5346 C5346 Diploma of Alcohol and Other Drugs

Course Title: Establish and manage client relationships

Portfolio: DSC Portfolio Office

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

HWSS6090C

City Campus

TAFE

365T Global, Urban and Social Studies

Face-to-Face

Term1 2017

Course Contact: Chris Walters

Course Contact Phone: 9925 8268

Course Contact Email: chris.walters@rmit.edu.au



Course Description

This unit describes the skills and knowledge to establish and manage professional one-to-one relationships with clients in the context of providing an ongoing health service or intervention. This unit applies to community services or health workers who have defined responsibilities to work independently with clients within broad but established guidelines.

 Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. 

This unit applies to work in a range of health and community services contexts.

This unit is delivered and assessed as a cluster with:


CHCCSL003 – Facilitate the counselling relationship

CHCCSL001 – Establish and confirm client relationships

Pre-requisite Courses and Assumed Knowledge and Capabilities

Relevant industry experience or completion of relevant qualification.



National Competency Codes and Titles

National Element Code & Title:

CHCCOM006 Establish and manage client relationships

Elements:

1. Establish professional relationship with the client

2. Manage client interactions

3. Provide effective responses to client enquiries


Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements


Overview of Assessment

 

Your knowledge and understanding of course content is assessed through:

  • Practical demonstration of skills
  • Case study scenarios
  • Written assignments/questions