Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: GEDU6077C

Course Title: Work with diverse people

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5346 - Diploma of Alcohol and Other Drugs

Course Contact: Chris Walters

Course Contact Phone: 9925 8268

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Iren Citler
Phone: +613 9925 4914

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


There are no stipulated pre-requisites or co-requisites for this unit.

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.

This unit is delivered and assessed in a cluster with:

CHCAOD001 - Work in Alcohol and other drugs context
CHCAOD004 - Assess needs of clients with AOD issues
CHCCCS014 - Provide brief interventions


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people


1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness


2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all


3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs


4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

In class: Class lectures and exercises, group discussion and practical demonstrations

Teaching Schedule


Cluster 3

Effective Work Practices: CHCCOM002







Assessment Details

Week 1 of cluster delivery

Build Communication Skills

Explore diverse community groups eg. NESB, ATSI, LGBTQI



Build Communication Skills

Explore diverse community groups



Build Communication Skills

Research online sites and complete ATSI quiz

Online Quiz, multiple choice introduced

Week 2 of cluster delivery

Legal and ethical considerations

Exploring various L&E , statuatory and policy based issues

Online Quiz required to be completed by this week.


Legal and ethical considerations

Group work





Group work

Present back to class

Presentation of Legal and ethical scenarios to demonstrate practical application of knowledge and skills

Conducted this week

Week 3 of cluster delivery



Self care




Planning and organising

Communicate with fellow workers

Plan and participate meetings




Risk assessment for community work


Week 4 of cluster delivery

Mock community network meeting

Research processes for meeting ‘Develop a community drug action plan’.



Mock community network meeting

Plan processes for meeting ‘Develop a community drug action plan’.



Mock community network meeting

Present meeting

Demonstration of conducting a mock community network meeting, and small written report on the process employed

Conducted this week

Week 5 of cluster delivery

Communication skills

Practice various skill set through role play



Communication skills

Practice various skill set through role play

Various communication styles



Communication skills

Practice various skill set through role play

Various communication styles


Week 6 of cluster delivery

Effective client engagement

CALD attitudes



Effective client engagement

Client engagement from various community sectors



Effective client engagement

Students required to role play a NESB client and a clinician

Role play with NESB client conducted this week

Week 7 of cluster delivery











No assessment conducted, enrichment activity









Learning Resources

Prescribed Texts



Other Resources

Overview of Assessment



Assessment Task 1: Research and present a service model

Assessment Task 2: "Client engagement" role play

Assessment Task 3: Individual treatment plan 

Assessment Task 4: Case study; complete client file and relevant documentation

Assessment task 5: "Client review" role play

Assessment Tasks


Assessment 1: Due in week 2 of cluster: multiple choice knowledge quiz

Assessment 2: Conducted in week 2 of cluster: demonstration of community network meeting skills

Assessment 3: Conducted in week 6 of cluster: role play to demonstrate communication skills with NESB client



Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrix's are available through program administration.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension
Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

Academic Integrity
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:
The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student's work; and
• Submitting work as your own that someone else has done for you.
• Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:
Student complaints Procedure:;ID=i1lexipvjt22
Student Complaints Form:


Police Checks
Students must obtain their own police check by the due date and pay the associated costs. Students who do not obtain a required police clearance by the due date shall not be able to undertake a practical placement or work experience activity that requires a Police Check.

The University shall not be obligated to organise a placement for a student who does not wish to obtain a Police Check.

Where required by the workplace, students shall provide a copy of their police check on request.

If a student is rejected by a workplace on the basis of a Police Check, the following actions shall occur, as appropriate:
- advise the student of the outcome; and
- discuss placement options with the student; and/or
- provide program and career counselling.

RMIT will not store Police Checks on student files.

Early Termination of Placement

Under section 6 of the WIL Procedure, a placement may be ended early by the host organisation or School due to the student’s conduct and/or performance during the placement.

Possible reasons for such decisions may include, but are not limited to-

• failure to follow processes required for safety
• breach of client or patient confidentiality
• failure to comply with the instructions of supervisors
• or other unprofessional behaviour

Where a placement ends early, a meeting will be convened to discuss the sequence of events that led to the termination. This meeting will precede any consideration of a student’s progress by the Progress Panel (if applicable) or Program Assessment Board.

Course Overview: Access Course Overview