Course Title: Counsel clients affected by domestic and family violence

Part B: Course Detail

Teaching Period: Term2 2016

Course Code: HWSS6092C

Course Title: Counsel clients affected by domestic and family violence

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5346 - Diploma of Alcohol and Other Drugs

Course Contact: Chris Walters

Course Contact Phone: 9925 8268

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Relevant industry experience or completion of relevant qualification.

Course Description

This unit describes the skills and knowledge required to use counselling and facilitation skills to explore client issues and identify possible options by providing a safe and supportive environment. It includes encouraging clients to be actively involved in seeking their own solutions.

This unit applies to individuals whose job role involves working with clients on personal and psychological issues associated with domestic and family violence within established policies, procedures and guidelines.

Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. 

This unit applies to work in a range of health and community services contexts.

This unit is delivered and assessed as a cluster with :
CHCMHS007 – Work effectively in trauma informed care

CHCCSM004 - Co-ordinate complex care requirements

Pre-requisites, Co-requisites and Assumed Knowledge

Relevant industry experience or completion of relevant qualification.




National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDFV006 Counsel clients affected by domestic and family violence


1. Establish confidence

Performance Criteria:

1.1 Review existing case information as the basis for work 1.2 Use interpersonal skills to establish a professional relationship with clients based on confidence and support 1.3 Conduct interviews and interactions with clients in a safe environment and in a participatory and confidential manner 1.4 Show sensitivity to cultural, family and individual differences and any specific needs 1.5 Explain and promote rights and responsibilities of client, their family and worker throughout client contact 1.6 Mutually determine appropriate structures, timeframes and protocols 1.7 Apply organisation standards and procedures and comply with legislative and statutory requirements


2. Explore issues

Performance Criteria:

2.1 Use appropriate questioning to encourage clients to explore and acknowledge their fears, concerns and personal capabilities 2.2 Encourage those who use violence to take personal responsibility for their actions 2.3 Use facilitation skills to encourage exploration of emotions and experiences that will assist in reflection of issues 2.4 Analyse and respond to any indications of risk or threats to safety according to the degree and nature of the risk to client, their family and/or worker 2.5 Explore services and resources to meet needs of client and their family in accordance with organisation standards and procedures 2.6 Provide accurate and relevant information designed to develop awareness and understanding of domestic violence 2.7 Encourage client self- determination by using opportunities which assist clients to identify issues, set personal goals and make informed choices to enhance the safety of the client and their family 2.8 Encourage clients to recognise decisions and changes needed to assist them to achieve their goals 2.9 Acknowledge progress and encourage and support self-management of issues


3. Identify future directions

Performance Criteria:

3.1 Identify and document future services and support required by the client and plan their delivery in consultation with client, their family and other appropriate people 3.2 Jointly identify client information needs and agree and implement actions to satisfy these as appropriate 3.3 Provide opportunities for client and their family to obtain information and develop skills 3.4 Use questioning and reflection to assist the client to make positive choices and changes as necessary 3.5 Maintain records of participation and progress according to organisation standards and procedures


4. Evaluate own communication

Performance Criteria:

4.1 Reflect on and evaluate own communication with clients 4.2 Recognise the effect of own values and beliefs on communication with clients 4.3 Identify and respond to the need for development of own skills and knowledge

Learning Outcomes


On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements

Details of Learning Activities


This cluster is conducted via in-class discussions, lectures and group activities

Teaching Schedule


Cluster 6 - Complex Care:              The following units are delivered in a cluster:





Assessment Details

Week 1

Trauma Informed Care

Introduction to Case ‘Daniel’

Intro to trauma informed care

Trauma informed care

Exploring Trauma and suicidal ideation with client 2 ‘Daniel’.

Case Study 2 ‘Daniel’ made available


Trauma Informed Care

Trauma informed care

Exploring Trauma and suicidal ideation with client 2 ‘Daniel’

Case study 2 ‘Daniel’ due

Denise scenario introduced

Week 3

Trauma Informed Care

Trauma informed care

Exploring Trauma and suicidal ideation with client 2 ‘Daniel’.


Role Play in class responding to

Denise scenario


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment


Assessment Task 1: Research assignment

Assessment Task 2: Presentation

Assessment Tasks


Assessment Task 1:Trauma based 'Assess and respond' plan
This task requires you to complete an 'assess and respond' plan in class based on a complex case study client. This case will be provided and requires you to draw upon your knowledge and skills to document risk assessment processes. Due Week 2

Assessment Task 2: Role Play
This task requires you to demonstrate how to respond to various trauma based scenarios: Conducted in class Week 3

Assessment Matrix


The assessment matrix demonstrates alignment of tasks with the relevant unit of competency. These matrices are available through program administration.

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of implications of plagiarism.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for an Extension

Extension of time for assessment tasks may be granted where circumstances beyond your control prevent submission by the published due date. Speak with your teacher or course coordinator regarding applying for an extension.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:

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If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93

Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:

Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:


Course Overview: Access Course Overview