Course Title: Establish and manage client relationships

Part A: Course Overview

Program: C5357 Diploma of Remedial Massage

Course Title: Establish and manage client relationships

Portfolio: SEH Portfolio Office

Nominal Hours: 35

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

EMPL7093C

City Campus

TAFE

155T Vocational Health and Sciences

Face-to-Face or Internet or Workplace

Term1 2016,
Term2 2016

EMPL7093C

City Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face or Internet or Workplace

Term1 2018,
Term2 2018

Course Contact: Joshua Davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email: joshua.davies@rmit.edu.au



Course Description

This unit describes the skills and knowledge to establish and manage professional on-to-one relationships with clients in the context of providing an ongoing health service or intervention.

This unit applies to community services or health workers who have defined responsibilities to work independently with clients within broad but established guidelines.       

Pre-requisite Courses and Assumed Knowledge and Capabilities

This unit is co-delivered with EMPL7094C Reflect and Improve on professional practice.



National Competency Codes and Titles

National Element Code & Title:

CHCCOM006 Establish and manage client relationships

Elements:

1. Establish professional relationship with the client

2. Manage client interactions

3. Provide effective responses to client enquiries

Elements:

1. Establish professional relationship with the client

2. Manage client interactions

3. Provide effective responses to client enquiries


Learning Outcomes

Please refer to the Elements of Competency.


Overview of Assessment

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.

 

Assessment Task 1 - Case Studies 

Assessment Task 2 - Personal Development plan

Assessment Task 3 - Clinic Observation skills