Course Title: Manage programs that promote personal effectiveness

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: BUSM7987C

Course Title: Manage programs that promote personal effectiveness

School: 650T Vocational Business Education

Campus: City Campus

Program: C5358 - Diploma of Business

Course Contact: Sylvia Baroutis

Course Contact Phone: (03) 9925 5469

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to manage programs with a health and wellbeing focus. The unit addresses management of the range of programs that would typically be associated with health and wellbeing such as stress management, smoking cessation, exercise, and Employee Assistance Programs (EAPs).

It applies to individuals who take responsibility for managing staff health and wellbeing programs or activities.

It also has particular relevance for managers of human resources or diversity programs, frontline managers and specialist consultants responsible for promoting a balance between work demands and personal life. It is not assumed the individual will be directly involved in delivering the programs.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBLED502 Manage programs that promote personal effectiveness


1. Research and analyse employee health issues

Performance Criteria:

1.1 Identify and collect information on employee health issues from appropriate internal and external sources

1.2 Review findings and their implications for the organisation and business objectives

1.3 Develop options for addressing identified health issues

1.4 Obtain support from senior managers for preferred option


2. Plan health and wellbeing program

Performance Criteria:

2.1 Develop program scope and objectives in consultation with appropriate industry consultants, colleagues and managers

2.2 Plan and create administrative structure and resources for program

2.3 Establish program responsibilities and clearly communicate to all stakeholders

2.4 Plan communications and marketing strategies in conjunction with stakeholders

2.5 Establish suitable evaluation methods, develop an overall program management plan and communicate this plan to stakeholders


3. Implement, administer and monitor program

Performance Criteria:

3.1 Prepare policy documents, implement and monitor strategies in conjunction with program team members

3.2 Provide appropriate support, assistance and mentors to relevant personnel

3.3 Implement and monitor tracking systems according to program guidelines

3.4 Reach program milestones within agreed timelines and provide regular progress reports to stakeholders


4. Evaluate program

Performance Criteria:

4.1 Use agreed evaluation methods to assess effectiveness of program at specific stages

4.2 Communicate information from program evaluation process to stakeholders

4.3 Incorporate evaluation process and outcomes into continuous improvement strategies, enterprise agreements and future corporate plans

Learning Outcomes

Details of Learning Activities

A range of learning activities are planned for this course including online self-paced and collaborative classroom based activities.

The self-paced activities will be delivered through various technology platforms and may include your contribution to wikis and discussion threads, reflective journals, quizzes and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated workplace environment.

We expect you to participate and contribute in all scheduled learning activities. 

Teaching Schedule

The course BSBLDR501 Develop and use emotional is clustered (co-delivered and co-assessed) with course BSBLED502 Manage programs that promote personal effectiveness.

The Teaching Schedule for this course is as follows:



Week beginning




6 February

Introduction to the course including:

Course requirements

Course support documents

Course Blackboard access

Accuracy of enrolment

Assessment requirements/Cover Sheets

Reminder re: Plagiarism

Reminder re: Appeals


Feedback in this course

Reminder re submission requirements

Getting help


Intro to Emotional Intelligence/Programs that promote personal effectiveness


(See Student Workbook for further information on three sessions for this week)




13 February

Understanding the emotional cues of others

Emotions and cultural difference

Cross cultural communications


Workplace communications


(See Student Workbook for further information on three sessions for this week)




20 February

Working in groups

Employee Health and Wellbeing Programs

Researching and sourcing data

Planning and administering a Health and Wellbeing Program


(See Student Workbook for further information on three sessions for this week)


Assessment Task 1
Personal Reflection

Due Date:  24 February 2017


27 February

Evaluating a Program


(See Student Workbook for further information on three sessions for this week)




6 March

Evaluating a Program


(See Student Workbook for further information on three sessions for this week)





13 March

Group Progress Reports

Understanding purpose and audience

Different kinds of communications


(See Student Workbook for further information on three sessions for this week)




20 March

Group Progress Reports

Editing and Proofreading


(See Student Workbook for further information on three sessions for this week)




27 March

Emotional Intelligence revisited

Assessment Task 2 Organisational Health & Wellbeing Program due: 31 March 2017




Assessment Task 3 Personal Reflection: Analysis of Group Activity due:  7 April 2017

Learning Resources

Prescribed Texts


Other Resources

One copy of a student workbook will be provided which you must bring to each workshop and use for the online self-directed study.  In the event that this workbook is mislaid or lost, you must print your own hard copy from an electronic version to be found in your Program Blackboard Shell.

Overview of Assessment

In order to achieve competency in this unit, you must provide:

 Performance Evidence
Evidence of the ability to:
 collaboratively plan and implement a health and wellbeing program
 develop an overall program management plan
 provide feedback to stakeholders on:
 program responsibilities
 program milestones
 evaluation outcomes
 prepare policy documents
 provide appropriate support to relevant personal
 monitor and review program
 incorporate outcomes into organisational strategies.
Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
 identify a range of employee health issues and options for improving health outcomes
 locate and name relevant industry consultants
 outline steps to create a program management plan
 explain why it is important to monitor program progress.

Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the workforce learning and development field of work and include access to:
 relevant workplace documentation, equipment and resources
 case studies and, where available, real situations
 interaction with others.
Assessors must satisfy NVR/AQTF assessor requirements.

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed.  Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

You are required to complete three (3) tasks.  You must successfully complete all three (3) tasks to be deemed competent in this course.

NOTE:  Details about specific tasks and assessment criteria will be included in the Assessment Record and Cover Sheets for each task.

TASK 1 Personal Reflection:  Analysis of a Conflict Situation (Individual Assessment) 

Choose a conflict situation from school or the workplace that you were involved in within the last 12 months.  Re-examine the situation through the lens of what you have learned about emotional intelligence and the effect of emotion states on others and write a reflective analysis which contains the information as set out on the Assessment Record and Cover Sheet for Task 1.


TASK 2 Develop an Organisational Health and Wellbeing Program (Group Assessment) 

For this task you and your 3 or 4 group members will need to apply your understanding of emotional intelligence to work together to design an appropriate Health and Wellbeing Program for a case study organisation as set out on the Assessment Record and Cover Sheet for Task 2.


TASK 3 (a) Personal Reflection:  Analysis of Group Activity (Individual Assessment)  

For this task you need to analyse the way the group worked together to complete Assessment Task 2 through the lens of what you have learned about emotional Intelligence.  Your reflective analysis should contain the information as set out on the Assessment Record and Cover Sheet for Task 3.

TASK 3 (b) Workbook activities


Assessment Matrix

The assessment matrix that maps all the assessment is available on Blackboard.


Submission Requirements

You should:

Ensure that you submit assessments on or before the due date.

Always retain a copy of your assessment tasks (hard copy and soft copy)

When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship.  You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work.  On the cover sheet you declare that the work you are presenting for assessment is your own work.  An assignment cover sheet for submission of each assessment task is available on Blackboard.

Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers.  For example, Julie Macpherson, 345678, Task 2, OHS2345C Ensure a safe workplace.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More information:

Form to use:

When an extension of greater than seven days is needed, you must apply for special consideration.  Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More information:

Form to use:;ID=g43abm17hc9w


If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only.  Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission.  The highest grade you will receive if your resubmission is successful is "CAG".

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course.  Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. Fore more information about the circumstances under which assessment arrangements might be granted please access the following website:

More information:;ID-7usdbkifjf31

Marking Guide (Competency)

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table

CHD Competent with High Distinction

CDI Competent with Distinction

CC Competent with Credit

CAG Competency Achieved - Graded

NYC Not Yet Competent

DNS Did Not Submit for Assessment

Further information regarding the application of the grading criteria will be provided by your teacher.

Assessment Matrix

Other Information

There are three sessions for this unit each week.  The first session will be face-to-face, the second session is online by logging on to your Program Blackboard Shell and the third session will be face-to-face.  You should ensure you complete the second session online materials before the third weekly session, as one session builds upon the knowledge and skills of previous sessions and is linked to the assessments.

Course Overview: Access Course Overview