Course Title: Recognise and respond to crisis situations

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: HWSS6071C

Course Title: Recognise and respond to crisis situations

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5360 - Diploma of Financial Counselling

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 45

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge, you will have a good understanding of the types of crisis situations which can occur, the common indicators and signs of crisis that can present, and the principles and practices of crisis intervention, including working within organisational policies and procedures.

This course is clustered with three (3) other courses:

  • CHCSOH001 Work with people experiencing or at risk of homelessness
  • CHCCSM004 Coordinate complex case requirements
  • CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCCCS019 Recognise and respond to crisis situations


E1. Identify imminent crisis situations

Performance Criteria:

1.1 Recognise and respond to signs indicating that there may be safety issues for people

1.2 Consider indicators from direct and indirect communications that suggest the presence of safety issues

1.3 Ask directly about safety issues whenever there are grounds for concern, and take immediate action based on organisation’s procedures


E2. Address immediate safety concerns

Performance Criteria:

2.1 Listen empathetically to details of current crisis situation

2.2 Affirm and strengthen links to safety and living

2.3 Provide structure and strategies for dealing with the immediate crisis through enabling thoughts and behaviours

2.4 Balance collaboration and direction according to the person’s current capacity for decision-making and coping

2.5       Identify and agree actions to reduce immediate danger and risk to others, including mobilisation of emergency assistance as required

2.6 Confirm that actions are legal, ethical, consistent with organisation policy and meet duty of care requirements

2.7 Seek advice or assistance from supervisor as required


E3. Provide referral for crisis intervention support

Performance Criteria:

3.1 Empower person to make informed choices about further help

3.2 Explore possible barriers to seeking or accepting help and develop responses

3.3 Develop a plan with the individual that includes agreed first steps to access and use informal supports and professional help

3.4 Refer to appropriate professionals as required

3.5 Complete and maintain accurate documentation


E4. Care for self

Performance Criteria:

4.1 Recognise and minimise risks to self associated with crisis support

4.2 Identify and respond to the need for supervision and debriefing

Learning Outcomes

 On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and this knowledge you will have a good understanding of the types of crisis situations which can occur, the common indicators and signs of crisis that can present, and the principles and practices of crisis intervention, including working within organisational policies and procedures.

Details of Learning Activities

In-class activities

  • teacher directed group activities/projects 
  • peer teaching 
  • group discussion 
  • class exercises to review discussions/lectures 
  • role play activities
  1. Out-of-class activities
  • independent project based work 
  • online and other research 
  • independent study

Teaching Schedule

class content 

Introduction to topic and context of financial counselling


Types of crisis (potential suicide, threats to harm others, self harm, received threats, abuse, including child abuse,

domestic and family violence)

Identifying the signs of crisis – (includes indicators from direct/indirect communications suggesting safety issues)

Principles and practices of crisis intervention – (critical incident procedures, facilitating emergency interventions, addressing safety concerns)


Personal values, beliefs and attitudes that facilitate or impede crisis care - assumptions about who may be at risk & common notions about crisis situations


Communication skills – what these will be specifically: empathetic listening, affirming, enabling, etc.


Guest speaker: Community services worker

Decision-making in the face of critical situations – processes

Seeking advice & assistance from supervisor, colleagues – look at organisational policies and procedures

Financial Counselling context

Guest speaker: financial counsellor to discuss crisis situations


Legal & ethical considerations relevant to recognising and responding to crisis situations (duty of care, privacy, confidentiality and disclosure, work role boundaries, responsibilities and limitations, mandatory reporting

codes of practice)


Working with client/individual to empower – supporting them to make informed decisions re further help


Barriers to seeking or accepting help


Referral options


Completing & maintaining accurate documentation


Self-care – principles and practices (including supervision and debriefing)

Learning Resources

Prescribed Texts


Other Resources

RMIT will provide learning resources for this course.  Students are expected to use Blackboard to access learning resources and assessment material for this course.

Overview of Assessment

Your knowledge and understanding of course content is assessed through:

  • Case study scenarios
  • Written responses/assignments

Assessment Tasks

This course is assessed in accordance with competency-based assessment.


To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks.


You should refer to the assessment plan which is available on Blackboard for details of each assessment task and for detailed assessment criteria. The dates noted below are provisional and may be subject to change.


Assessment Task 1: Written questions

Due date: 1 August 2017

Assessment Task 2: Case study scenarios and written questions

Due date: 1 August 2017



Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:

CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through Program Administration.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.


Examples of other information that could be included in this section are listed below.  Please discuss with your Program Coordinator/Manager. Information needs to be consistent across the whole program.


It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.

Applying for Special Consideration

If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see:


Assessment Appeals

If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:

  1. a) You believe an error has occurred in the calculation of the grade; or,
  2. b) You believe the assessment did not comply with criteria published in the Course Guide; or,
  3. c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

Full details of the procedure (including appeals procedure) can be located at this RMIT site:


Academic Integrity

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.

If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:

The RMIT library provides tools to assist with your referencing


Plagiarism and Collusion

Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:

  • Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
  • Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
  • Piecing together text from one or more sources and adding only linking sentences;
  • Copying or submitting whole or parts of computer files without acknowledging their source;
  • Copying designs or works of art and submitting them as your original work;
  • Copying a whole or any part of another student's work; and
  • Submitting work as your own that someone else has done for you.
  • Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.

For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations –;ID=r7a7an6qug93


Plagiarism Software

The originality verification software Turnitin may be used in this course. For details, see:


Complaints Procedure:

RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.

Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.

Student Complaints Policy:

Student complaints Procedure:;ID=i1lexipvjt22

Student Complaints Form:


Working with Children Check – This course requires a Working with Children Check

Police Check – This course requires a satisfactory police check

Course Overview: Access Course Overview