Course Title: Coordinate complex case requirements
Part B: Course Detail
Teaching Period: Term1 2017
Course Code: HWSS6105C
Course Title: Coordinate complex case requirements
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5360 - Diploma of Financial Counselling
Course Contact: Mary-Josephine Wallwork
Course Contact Phone: +61 3 9925 3983
Course Contact Email: firstname.lastname@example.org
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 75
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This course describes the skills and knowledge you will need in order to coordinate multiple service requirements for clients with complex needs within a case management framework.
This course is clustered with three (3) other courses:
- CHCSOH001 Work with people experiencing or at risk of homelessness
- CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues
- CHCCCS019 Recognise and respond to crisis situations
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title:
CHCCSM004 Coordinate complex case requirements
E1. Establish coordination function
1.1 Work with the client and other services to determine the service provision requirements
1.2 Negotiate collaborative working arrangements for all services involved
1.3 Develop a plan to identify all available services, their appropriateness, timeframes and expected outcomes
1.4 Work with the services to agree coordination requirements and boundaries
E2. Support the client to access multiple services
2.1 Identify, implement and maintain duty of care responsibilities
2.2 Provide information to the client about the coordination role
2.3 Work with the client to establish communication requirements
2.4 Assess need and arrange interpreter, according to clients needs
2.5 Work with the client and other services to identify barriers to attaining outcomes
2.6 Work with the client to prioritise needs and communicate these with service providers
2.7 Facilitate case conference and meetings to coordinate responsibilities and roles
2.8 Work with other services to minimise client confusion and concerns in a coordinated manner
E3. Monitor client progress
3.1 Facilitate communication between service providers to identify and manage service duplication
3.2 Work with the client and services to monitor progress toward outcomes
3.3 Obtain client feedback about services
3.4 Identify and implement further support required to meet changing needs and progress towards outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills and knowledge you will be able to work with clients to establish their service requirements, support clients with access to these services, and monitor client progress in terms of achieving positive outcomes. You will develop skills to enable your ability to take on a team leadership role in the coordination of services and service providers.
Details of Learning Activities
- teacher directed group activities/projects
- peer teaching
- group discussion
- class exercises to review discussions/lectures
- role play activities
- Out-of-class activities:
- independent project based work
- online and other research
- independent study
Introduction to unit and context for cluster – discuss assessment process
Working with the client to determine service provision requirements
-how this works for financial counselling and other referral areas already considered, such as homelessness/housing, mental health, AOD, dual diagnosis
Collaborative working arrangements for all services and client
Working with the client to access multiple services
Multi-service providers and communication protocols, style and efficacy
RMIT will provide learning resources for this course. Students are expected to use Blackboard to access learning resources and assessment material for this course.
Overview of Assessment
Your knowledge and understanding of course content is assessed through:
- Case study scenarios and questions
- Collaborative group activities
This course is assessed in accordance with competency-based assessment.
To demonstrate competency in this course you will need to complete the following assessment tasks to a satisfactory standard. You will receive feedback from the teacher when you have completed the assessment tasks.
You should refer to the assessment plan which is available on Blackboard for details of each assessment task and for detailed assessment criteria. The dates noted below are provisional and may be subject to change.
Assessment Task 1: Group simulated activity (role play)
Due date: In-class 28/29 June 2017
Assessment Task 2: Case study scenarios and written questions
Due date: 18 July 2017
Grades that apply to courses that are delivered and assessed in accordance with competency-based assessment are:
CA: Competency Achieved
NYC: Not Yet Competent
DNS: Did not Submit for Assessment
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through BlackBoard.
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: rmit.edu.au/students
Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of work submitted in hardcopy. For every piece of work submitted online you will complete an e-Declaration. The signed cover sheet or e-Declaration acknowledges that you are aware of the plagiarism implications.
Examples of other information that could be included in this section are listed below. Please discuss with your Program Coordinator/Manager. Information needs to be consistent across the whole program.
It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances. For information about Special Consideration and how to apply, see: http://www1.rmit.edu.au/students/specialconsideration
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
- a) You believe an error has occurred in the calculation of the grade; or,
- b) You believe the assessment did not comply with criteria published in the Course Guide; or,
- c) You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).
Full details of the procedure (including appeals procedure) can be located at this RMIT site: http://www1.rmit.edu.au/policies/academic#assessment
Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website: http://www.rmit.edu.au/academicintegrity
The RMIT library provides tools to assist with your referencing http://www1.rmit.edu.au/library/referencing
Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.
Examples of plagiarism include:
- Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
- Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
- Piecing together text from one or more sources and adding only linking sentences;
- Copying or submitting whole or parts of computer files without acknowledging their source;
- Copying designs or works of art and submitting them as your original work;
- Copying a whole or any part of another student's work; and
- Submitting work as your own that someone else has done for you.
- Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy – http://www.rmit.edu.au/browse;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Conduct Regulations – http://www1.rmit.edu.au/browse;ID=r7a7an6qug93
The originality verification software Turnitin may be used in this course. For details, see: http://www.turnitin.com
RMIT University is committed to providing a harmonious study and work environment for all students and staff. The University recognises your right to raise concerns about academic, administrative or support services without recrimination and has policies and procedures to assist in the resolution of complaints.
Most issues are resolved at the local level and you are encouraged to take steps to resolve your issue locally. The student complaint procedure details steps to take if your problem is not resolved or you believe the response you received is unreasonable.
Student Complaints Policy: http://www1.rmit.edu.au/policies/studentcomplaintspolicy
Student complaints Procedure: http://www1.rmit.edu.au/browse;ID=i1lexipvjt22
Student Complaints Form: http://mams.rmit.edu.au/v4ujvmyojugxz.pdf
Working with Children Check – This course requires a Working with Children Check
Police Check – This course requires a satisfactory police check
Course Overview: Access Course Overview