Course Title: Facilitate the interests and rights of clients

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: LAW5734C

Course Title: Facilitate the interests and rights of clients

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C5360 - Diploma of Financial Counselling

Course Contact: Jo Wallwork

Course Contact Phone: +61 3 9925 3983

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course describes the skills and knowledge required to assist clients to not only identify their interests and rights but to voice and realise these interests, needs and rights.  

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCADV001 Facilitate the interests and rights of clients


E1. Facilitate the realisation of client interests, rights and needs

Performance Criteria:

1.1 Discuss the rights and responsibilities of all parties with client

1.2 Provide client with researched, relevant and timely information on their rights and responsibilities

1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities

1.4 Identify when rights are infringed or not being met

1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option


E2. Advocate in accordance with client preferences and requests to optimise client outcomes

Performance Criteria:

2.1 Undertake an assessment to identify client’s ability to advocate for self

2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client

2.3 Identify potential barriers as well as resources

2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client

2.5 Ensure information is kept in confidence unless authorisation is given to release it


E3. Provide ongoing support to clients

Performance Criteria:

3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others

3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations

3.3 Identify situations of risk or potential risk and refer appropriately

3.4 Apply work practices to minimise potential for harm to clients, self and others

3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements


E4. Support clients making a complaint

Performance Criteria:

4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities

4.2 Assist client in lodging a complaint

4.3 Monitor process and provide ongoing support and information to client


E5. Review progress

Performance Criteria:

5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary

5.2 Ensure follow up and links to other services as required and in accordance with client preferences

5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.  By applying these skills, you will be able to assist and support clients to articulate their own needs and requirements and be able to develop their own problem-solving and action-planning skills.

Details of Learning Activities

In-class activities

  • Teacher directed group activities
  • Group discussion
  • Role play activities
  • Industry speakers

Out-of-class activities

  • independent project based work 
  • online and other research 
  • independent study

Teaching Schedule


Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.



Assessment due

Units of competency addressed



  • Introduction to the course structure and assessment
  • What is advocacy?
  • Consideration of rights and responsibilities – clients, financial counsellors, advocates
  • Codes of conduct (particularly relating to Financial Counselling)
  • Working with client to identify aims, requirements, ideas and goals. Considering action when these cannot be met
  • Referral options and when to use them
  • Focusing on client-strength
  • Exploring options with clients – working collaboratively with client, identifying when options will and won’t work
  • Assisting clients to assess pros and cons of possible course of action. Using decision-making models
  • Assisting clients decide upon course of action; problem-solving and action-planning
  • Operating within organisational guidelines in regards to documentation and confidentiality/privacy, disclosure considerations

15 August 2016

CHCADV001 E1. E2. E3. E4.


Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Your knowledge and understanding of course content is assessed through your engagement with case studies, where you will detail strategic approaches to working with clients in developing the clients' skills in goal-focused problem-solving.  You will need to have a good understanding of your role as advocate, and what this means in terms of working with clients, and you will be required to explain this role clearly.

You will be assessed through

  • Case study scenarios
  • Written assignment
  • Short answer questions



Assessment Tasks


Assessment Task 1: Short answer questions

Due date: 15 August 2016

Assessment Task 2: Case study scenario

Due date: 15 August 2016

Assessment Task 3:Written assignment

Due date: 15 August 2016

Assessment Matrix


The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through Program Administration.

Other Information


Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview