Course Title: Facilitate the interests and rights of clients
Part B: Course Detail
Teaching Period: Term1 2016
Course Code: LAW5734C
Course Title: Facilitate the interests and rights of clients
School: 365T Global, Urban and Social Studies
Campus: City Campus
Program: C5360 - Diploma of Financial Counselling
Course Contact: Jo Wallwork
Course Contact Phone: +61 3 9925 3983
Course Contact Email: mary-josephine.wallwork@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Nominal Hours: 100
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This course describes the skills and knowledge required to assist clients to not only identify their interests and rights but to voice and realise these interests, needs and rights.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
CHCADV001 Facilitate the interests and rights of clients |
Element: |
E1. Facilitate the realisation of client interests, rights and needs |
Performance Criteria: |
1.1 Discuss the rights and responsibilities of all parties with client 1.2 Provide client with researched, relevant and timely information on their rights and responsibilities 1.3 Assist clients to identify their own interests, rights, needs, choices and responsibilities 1.4 Identify when rights are infringed or not being met 1.5 Provide client with information on available options for meeting their rights and needs and assist them to identify their preferred option |
Element: |
E2. Advocate in accordance with client preferences and requests to optimise client outcomes |
Performance Criteria: |
2.1 Undertake an assessment to identify client’s ability to advocate for self 2.2 Initiate, negotiate and implement relevant strategies for addressing client rights and needs in collaboration with the client 2.3 Identify potential barriers as well as resources 2.4 Identify and contact the most appropriate individuals and/or organisations and represent the client to optimise outcomes for the client 2.5 Ensure information is kept in confidence unless authorisation is given to release it |
Element: |
E3. Provide ongoing support to clients |
Performance Criteria: |
3.1 Support and encourage clients to exercise their rights and personal preferences without compromising their safety and that of others 3.2 Consult with supervisor, other support workers and the service about interests, rights and needs of clients in a way that upholds their rights and supports their reasonable expectations 3.3 Identify situations of risk or potential risk and refer appropriately 3.4 Apply work practices to minimise potential for harm to clients, self and others 3.5 Conduct all activities in accordance with legal, organisation and duty of care requirements |
Element: |
E4. Support clients making a complaint |
Performance Criteria: |
4.1 Discuss organisation and legal complaints mechanism and ensure client is aware of rights and responsibilities 4.2 Assist client in lodging a complaint 4.3 Monitor process and provide ongoing support and information to client |
Element: |
E5. Review progress |
Performance Criteria: |
5.1 Discuss progress and outcomes with the client and collaborate on further action as necessary 5.2 Ensure follow up and links to other services as required and in accordance with client preferences 5.3 Obtain feedback and identify opportunities for improvement to own work and action as appropriate |
Learning Outcomes
On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements. By applying these skills, you will be able to assist and support clients to articulate their own needs and requirements and be able to develop their own problem-solving and action-planning skills.
Details of Learning Activities
In-class activities:
- Teacher directed group activities
- Group discussion
- Role play activities
- Industry speakers
Out-of-class activities:
- independent project based work
- online and other research
- independent study
Teaching Schedule
Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources. | |||
Week |
Content |
Assessment due |
Units of competency addressed |
|
|
|
15 August 2016 |
CHCADV001 E1. E2. E3. E4. |
Learning Resources
Prescribed Texts
References
Other Resources
Overview of Assessment
Your knowledge and understanding of course content is assessed through your engagement with case studies, where you will detail strategic approaches to working with clients in developing the clients' skills in goal-focused problem-solving. You will need to have a good understanding of your role as advocate, and what this means in terms of working with clients, and you will be required to explain this role clearly.
You will be assessed through
- Case study scenarios
- Written assignment
- Short answer questions
Assessment Tasks
Assessment Task 1: Short answer questions
Due date: 15 August 2016
Assessment Task 2: Case study scenario
Due date: 15 August 2016
Assessment Task 3:Written assignment
Due date: 15 August 2016
Assessment Matrix
The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency. These matrices are available through Program Administration.
Other Information
Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters: http://www1.rmit.edu.au/students
Course Overview: Access Course Overview