Course Title: Apply communication skills in nursing practice

Part A: Course Overview

Program: C5365 Diploma of Nursing

Course Title: Apply communication skills in nursing practice

Portfolio: SEH Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

NURS5373C

City Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face

Term1 2017,
Term2 2017

NURS5374C

Bundoora Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face

Term1 2017,
Term2 2017

Course Contact: Jaye Keating

Course Contact Phone: +61 3 99254845

Course Contact Email: jaye.keating@rmit.edu.au



Course Description

 

This course describes the skills and knowledge required to apply effective communication skills with a person, family or carer and with other healthcare professionals in a variety of health care settings.

 

Communication skills in nursing practice require using information technology as well as interpersonal skills applied therapeutically in nursing care and small group discussions.

 

This course applies to enrolled nursing work carried out in consultation and collaboration with registered nurses, and under supervisory arrangements aligned to the Nursing and Midwifery Board of Australia regulatory authority legislative requirements.

 

This course includes a Work Integrated Learning experience in which your knowledge and skills will be applied and assessed in a real or simulated workplace context and where feedback from industry and/or community is integral to your experience.


This course includes clinical placement

Pre-requisite Courses and Assumed Knowledge and Capabilities

There are no pre-requisites for this unit of competency



National Competency Codes and Titles

National Element Code & Title:

HLTENN002 Apply communication skills in nursing practice

Elements:

1. Use effective communication skills in complex situations.

2. Identify and address actual and potential constraints to communication.

3. Use information technology to support communication in nursing practice.

4. Lead small group discussions.

5. Give and receive feedback for performance improvement.

6. Evaluate effectiveness of communication in complex situations.


Learning Outcomes

 

The critical learning for this course takes place in clinical placement within the health sector and within simulations in RMIT laboratories.

You will be instructed in skills through demonstration, modelling and role-play. Skills development is supported by lectures on theory and underpinning knowledge, classroom discussions, group work, research and reflective practice.

 

On completion of this course you should be able to:

  1. Use effective communication skills in complex situations.

    1.2 Maximise opportunities to involve the person and family or carer in their care and treatment.

    1.3 Clarify roles and responsibilities of the interdisciplinary health care team involved in communicating in complex situations, including clarifying own role as an enrolled nurse.

    1.4 Demonstrate politeness, respect and empathy in all interactions with the person, family or carer.

    1.5 Use health terminology correctly in written and verbal communication with the person, family or carer and with colleagues.

  2. Identify and address actual and potential constraints to communication.

    2.1 Identify early signs of potentially complex communication situations with a person, including with people who have hearing or vision impairments and require assistance.

    2.2 Implement strategies to address complex communication situations in accordance with relevant policies and procedures, and within scope of role.

    2.3 Demonstrate advocacy for a person in the health or community care setting.

  3. Use information technology to support communication in nursing practice.

    3.1 Use computers and related information technology to access, develop and adhere to reporting requirements according to organisation policy and procedures.

    3.2 Comply with organisation policy and procedures for electronic communication with the person, family or carer.

    3.3 Use information technology including the internet to access data appropriate to own role and organisation policy and procedures.

    3.4 Apply ethical principles and follow regulatory responsibilities when using social media and interacting online in nursing role.

    3.5 Maintain accurate documentation and adhere to reporting requirements to support safe practice according to organisation policy and procedures.

  4. Lead small group discussions.

    4.1 Monitor and respond appropriately to changing group dynamics.

    4.2 Clarify the purpose of group meetings and manage discussion to achieve identified objectives.

    4.3 Implement meeting procedures appropriate to the meeting’s purpose.

    4.4 Clarify participants’ roles and use communication strategies to support their effective contribution to discussion.

  5. Give and receive feedback for performance improvement.

    5.1 Identify effective communication strategies for giving and receiving feedback on own performance.

    5.2 Apply strategies that deliver constructive outcomes in giving and receiving feedback.

    5.3 Use appropriate language and a respectful manner in giving and receiving feedback.

  6. Evaluate effectiveness of communication in complex situations.

    6.1 Participate in debriefing sessions following communication for complex situations.

    6.2 Document, consider and report outcomes of communication strategies used to address complex situations.


Overview of Assessment

 

Assessment Tasks

 

Assessment Task 1:  

Lead a group discussion on Open disclosure

This assessment task supports CLO 4 & 6

Assessment Task 2:  

Part A Simulation/scenario/roleplay - clinical handover

Part B Reflection

This assessment task supports CLOs 4, 5 & 6

Assessment Task 3: 

Clinical Placement

This assessment task supports Course Learning Outcome (CLOs) 1, 2, 3, 4 & 5

 

You will be provided with an assessment overview for the course and a descriptor for each assessment task.


Feedback is provided on each assessment.