Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C5365 - Diploma of Nursing

Course Contact: Jaye Keating

Course Contact Phone: +61 3 99254845

Course Contact Email: jaye.keating@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no pre-requisites for this unit of competency

Course Description

 

This course describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

 

This course applies to all workers.

 

This course includes a Work Integrated Learning experience in which your knowledge and skills will be applied and assessed in a real or simulated workplace context and where feedback from industry and/or community is integral to your experience.


This course includes clinical placement


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situations

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required


Learning Outcomes


 

The critical learning for this course takes place in clinical placement within the health sector and within simulations in RMIT laboratories.

As a student in this course you will be instructed in skills through demonstration, modelling and role-play. Skills development is supported by lectures on theory and underpinning knowledge, classroom discussions, group work, research and reflective practice.

On completion of this course you should be able to:

  1. Reflect on own perspectives

    1.1 Identify and reflect on own social and cultural perspectives and biases

    1.2 Work with awareness of own limitations in self and social awareness

    1.3 Use reflection to support own ability to work inclusively and with understanding of others

    1.4 Identify and act on ways to improve own self and social awareness

  2. Appreciate diversity and inclusiveness, and their benefits

    2.1 Value and respect diversity and inclusiveness across all areas of work

    2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

    2.3 Use work practices that make environments safe for all

  3. Communicate with people from diverse backgrounds and situations

    3.1 Show respect for diversity in communication with all people

    3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

    3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

    3.4 Seek assistance from interpreters or other persons according to communication needs

  4. Promote understanding across diverse groups

    4.1 Identify issues that may cause communication misunderstandings or other difficulties

    4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

    4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

    4.4 Address any difficulties with appropriate people and seek assistance when required


Details of Learning Activities

Learning Activities

All learning activities you will undertake within the course are designed to provide you with the skills, knowledge and attitudes required to perform to the standard expected in the health industry.

Learning activities include:

Face to face classes – introduce you to the key concepts within the course
Online delivery - you will need to read the online learning materials
Clinical placement – provides you with practical experience in a nursing workplace.


Teaching Schedule

Session Class ActivitiesAssessment

1

Week beginning 08.07.19

 Introduction to Culture & Library tourStart AT1: CHCDIV001 (Diversity) - Assessment Task 1: Case study

2

Week beginning 15.07.19

 Culture Shock, Racism and Discrimination : Self directed LearningStart AT1: CHCDIV001 (Diversity) - Assessment Task 1: Case study

3

Week beginning 22.07.19

 Cultural Diversity in Nursing &  Allied Health Assistance : Self directed Learning

AT1 : CHCDIV001 (Diversity) - Assessment Task 1: Case study

Due Date: 02.08.19

4

Week beginning 29.07.19

 Communication in Diversity :Self Directed Learning

AT2: CHCDIV001 (Diversity) - Assessment Task 2: Clinical Placement New client interaction 1, 2 & 3

In order to achieve Satisfactory for Assessment Task 2, all 3 New client interactions need to be completed Satisfactorily.

Due Date :  Post Clinical Placement 26.09.19

 


Learning Resources

Prescribed Texts


References


Other Resources

Library, learning materials provided online, Text books ( Koutoukidis, G Stainton, K Hughson, J. (2016) Tabbners Nursing Care. Theory andPractice. (7th  ed)  Sydney: Elsevier).


Overview of Assessment

Assessment tasks

 

Assessment Task 1: Case Study


Assessment Task 2:  Clinical Placement

This assessment task includes interaction with three individual clients.

 

Students are provided with an assessment overview for the course and a descriptor for each assessment task.

Feedback is provided on each assessment.


Assessment Tasks

Assessment Task 1 : Case Study (On line assessment) 

 

 

Assessment Task 2 : Clinical placement (3 new client interactions)

You will be required to satisfy the requirements of your clinical placement.

 

 

You will need to be graded satisfactory for each assessment task to be deemed competent for this course.


Assessment Matrix

CHCDIV001 Work with diverse people
New Client interaction 
Reflective Quiz
Knowledge Quiz
      
Performance CriteriaAssessment Evidence 
12345
New client interaction 1 New client interaction 2New client interaction 3Reflective QuizKnowledge Quiz
1.1 Identify and reflect on own social and cultural perspectives and biases   1, 2, 3 
1.2 Work with awareness of own limitations in self and social awareness   4, 5 
1.3 Use reflection to support own ability to work inclusively and with understanding of others   4, 5 
1.4 Identify and act on ways to improve own self and social awareness   6 
2.1 Value and respect diversity and inclusiveness across all areas of workyyy  
2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusivenessyyy  
2.3 Use work practices that make environments safe for allyyy  
3.1 Show respect for diversity in communication with all peopleyyy  
3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidenceyyy  
3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible   9 
3.4 Seek assistance from interpreters or other persons according to communication needs   7, 9 
4.1 Identify issues that may cause communication misunderstandings or other difficulties    3.1
4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity   86.2
4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations    7.1
4.4 Address any difficulties with appropriate people and seek assistance when required    3.1, 7.2
Assessment Requirements
Performance evidence
1 undertaken a structured process to reflect on own perspectives on diversity    1, 2, 3, 4 
2 recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations:yyy  
2.1 selected and used appropriate verbal and non verbal communicationyyy  
2.2 recognised situations where misunderstandings may arise from diversity and formed appropriate responses     
Knowledge evidence
concepts of cultural awareness, cultural safety and cultural competence and how these impact different work roles     8.1
concepts and definitions of diversity     8.1
own culture and the community attitudes, language, policies and structures of that culture and how they impact on different people and groups   1, 2, 3 
features of diversity in Australia and how this impacts different areas of work and life:     
political    1.1
social    1.1
economic     1.1
cultural    1.1
legal and ethical considerations (international, national, state/territory, local) for working with diversity, how these impact individual workers, and the consequences of breaches:     
discrimination:    2.3, 3.1
age    2.3, 3.1
disability    2.3
racial    2.3
sex    2.3
human rights:      
Universal declaration of human rights     2.1
relationship between human needs and human rights    2.2
frameworks, approaches and instruments used in the workplaceyyy  
rights and responsibilities of workers, employers and clients, including appropriate action when rights are being infringed or responsibilities not being carried out    3.2
key areas of diversity and their characteristics, including:     
culture, race, ethnicity   1, 25.1, 5.2
disability   96.2
religious or spiritual beliefs    4.1
gender, including transgender     4.1
intersex    4.1
generational    3.3
sexual orientation/sexual identity - lesbian, gay, bisexual, heterosexual    4.1
key aspects, and the diversity, of Australia’s Aboriginal and/or Torres Strait Islander cultures, including:     
social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people    5.3, 5.4, 5.5
own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services    5.3, 5.4, 5.5
potential needs of marginalised groups, including:     
protective factors    4.2
physical, mental and emotional health issues/care needs    6.2
consideration of impacts of discrimination, trauma, exclusion and negative attitudes     3.4
resources that support individuals and organisations to embrace and respond to diversity      
language and cultural interpreters   76.1
imagery   76.5
influences and changing practices in Australia and their impact on the diverse communities that make up Australian society     1.1
impact of diversity practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others    3.4, 6.2
Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.yyy  

 

Other Information

Other Information

Please refer to the RMIT Student Page for extensive information about study support, assessments, extensions, appeals and a range of other matters: http://www1.rmit.edu.au/students

 

You are permitted to have a maximum of 2 resbumissions for this course, however each individual assessment may only be submitted once. Resubmissions are not automatic and will only be approved at the discretion of the program coordinator after consultation with the teacher.

All resubmissions must be completed and submitted no more than 7 days after your work has been assessed.

 

Please note an opportunity to repeat clinical placement is not guaranteed and will be at the discretion of the Clinical Coordinator/Program Manager.

Attendance

It is expected that you attend all sessions in order to engage in the required learning activities and ensure the maximum opportunity to gain competency.

Special Consideration

Use the special consideration process if your circumstances are such that you cannot fulfil assessment requirements. For example, if you are unable to complete any piece of assessment by a due date, you will need to apply for an extension.

Academic Integrity and Plagiarism

RMIT has a strict policy on plagiarism and academic integrity. Please refer to: http://www1.rmit.edu.au/students/academic-integrity for more information.

Working with Children Check (remove if not applicable)

This course requires a Working with Children Check.

Recognition of Prior Learning and Credit Transfer

If you think you have some or all of the knowledge and competencies described, please discuss the Recognition of Prior Learning and Credit Transfer options with may be available to you with your Course Coordinator: For more information go to:http://www1.rmit.edu.au/students/enrolment/credit

Course Overview: Access Course Overview