Course Title: Develop and maintain operational procedures for transport and logistics enterprises

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: BUSM8744C

Course Title: Develop and maintain operational procedures for transport and logistics enterprises

School: 650T Vocational Business Education

Campus: City Campus

Program: C5369 - Diploma of Logistics

Course Contact: Suzanne Maugeri

Course Contact Phone: +61 3 9925 1466

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Justin Briggs

Building 80 Level 5 Room 30.013 Ext: 5433

Phone : 9925.5433

Mon, Tue, Wed, Thur : Meetings By Appointment Only

Nominal Hours: 30

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit involves the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice, including the Australian Dangerous Goods (ADG) Code and workplace procedures.

It includes planning and developing operational procedures, and monitoring and evaluating the implementation of these operational procedure/s.

Work is under general guidance on progress and outcomes. It requires discretion and judgement for self and others in planning and using resources, services and processes to achieve required outcomes.

The unit generally applies to those with responsibility for resource coordination and allocation, and who lead individuals and teams.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

TLIL5020 Develop and maintain operational procedures for transport and logistics enterprises


1 Plan and develop operational procedures

Performance Criteria:

1.1 Processes requiring development/modification of operational procedures are identified and confirmed with relevant personnel and business units
1.2 The scope, focus and extent of the operational procedure(s) are discussed and validated with effected personal
1.3 Current procedures are evaluated to ensure development is not unnecessarily duplicating previous work
1.4 Factors likely to impact upon the development process are identified and techniques adopted for their incorporation into the procedure(s)
1.5 The proposed operational procedures are researched from a range of sources and include provision for user input
1.6 Operational procedures are developed, documented and verified with relevant internal/external personnel and/or organisations in accordance with workplace procedures
1.7 Where required, trialing of new operational procedures is undertaken with a target group
1.8 Performance indicators are developed to measure the effectiveness of the operational procedure(s)


2 Monitor the implementation of the operational procedure/s

Performance Criteria:

2.1 The introduction of the operational procedure(s) to selected units/job functions is planned with affected personnel to ensure understanding and the need for compliance
2.2 Effective induction and supervision is provided to support personnel in implementing the new procedure(s)
2.3 Performance of personnel is monitored to ensure adherence to the operational procedure(s) and to assess the requirement for modification to the process
2.4 Solicited feedback is actively sought from personnel implementing the operational procedure(s)


3 Evaluate the implementation of operational procedures

Performance Criteria:

3.1 An assessment of the effectiveness of the operational procedure(s) is undertaken against developed performance indicators
3.2 Where required, the operational procedure(s) are modified/deleted in accordance with evaluation mechanism and enterprise requirements
3.3 Relevant personnel are kept informed of the evaluation process and advised of subsequent changes to operational procedure(s)
3.4 Records, reports and recommendations for improvement are managed within the workplace information systems and processes

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to develop and maintain operational procedures for transport and logistics enterprises in accordance with relevant regulations, standards and codes of practice, including the Australian Dangerous Goods (ADG) Code and workplace procedures.

Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative class room based activities.

The self-based activities will be delivered through various technology platforms and will include quizzes, scenario case studies and interactive sessions.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice skills in a simulated workplace environment.

Teaching Schedule






06 Feb

Teacher, student introductions Rules, Explain cluster and schedule Assessments, Feedback Deadlines and resubmissions. Results: competency and grades.

Assessment Guide Handout & Discussion


13 Feb

Topic 1 Types of Supply Chain and Operational Quality controls



20 Feb

Topic 2 SWOT Analysis, Strategy Theories and Trialling Procedure protocols




Topic 2 SWOT Analysis, Strategy Theories and Trialling Procedure protocols cont,



6 Mar

Topic 3 SC Technology and In class Plan and Develop learning activity



13 Mar

Topic 4 Supply Chain Re-design

13th March Labour Day Public Holiday 



20 Mar

Topic 5 Communicate Operational Responsibilities



27 Mar

Topic 6 Develop Operational Procedures



3 Apr

Topic 6 Develop Operational Procedures cont

Assessment Task 1 – Manage Supply Chain Blog.


10 Apr

Mid Semester Break 13th Apr to 19th Apr ( Easter Break )



17 Apr

Topic 7  Administer chain of responsibility policies and procedures



24 Apr

Topic 7  Administer chain of responsibility policies and procedures cont

25th April Anzac Day Public Holiday



1 May

Topic 8  Importance of Assessing Readiness to Implement Strategy



8 May

Topic 9  Demand driven supply chain strategy



15 May

Topic 9  Demand driven supply chain strategy

Assessment Task 2 – Portfolio of Evidence  Due


22 May

Assessment Task 3 –  Presentation

Assessment Task 3 –  Presentation Due


29 May

Receive Final Submissions requiring extension Review, Assess and Feedback

Assessment Task 2 and 3 Receive final report submissions

Learning Resources

Prescribed Texts


Other Resources

As provided in blackboard

Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance  Evidence

You will be required to provide evidence of the following skills:

  • applying precautions and required action to minimise, control or eliminate hazards that may exist during work activities
  • applying relevant legislation and workplace procedures
  • communicating effectively with others when developing and maintaining operational procedures for transport and logistics enterprises
  • completing documentation related to developing and maintaining operational procedures for transport and logistics enterprises
  • implementing contingency plans
  • modifying activities to cater for variations in workplace contexts and environment
  • monitoring work activities in terms of planned schedule
  • operating electronic communication equipment to required protocol
  • planning and organising activities
  • prioritising work and coordinating self and others in relation to transport and logistics operations
  • providing leadership and working collaboratively with others when developing and maintaining operational procedures for transport and logistics enterprises
  • reading and interpreting transport and logistics schedules, inventories, regulatory requirements, customer instructions, workplace procedures and manuals relevant to developing and maintaining operational procedures for transport and logistics enterprises
  • selecting and applying appropriate application of technology, information systems and procedures
  • working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Knowledge Evidence

You are required to provide evidence of the following:

  • application of current competencies within functional activity
  • application of relevant Australian standards and associated certification requirements
  • business policies, procedures and plans including procedures for outsourcing components of operations and engaging additional resources
  • focus of operation of transport and logistics systems, resources, management and workplace operating systems
  • licence and permit requirements relevant to transport and logistics operations
  • problems that may occur when developing and maintaining operational procedures for transport and logistics enterprises and action that can be taken to resolve or report these problems
  • regulations, codes of practice and legislative requirements including local and international regulations relevant to transport and logistics operations and the Australian Dangerous Goods (ADG) Code where applicable
  • resource availability including the competencies of individuals in the team/group
  • risks and hazards related to developing and maintaining operational procedures and ways of controlling the risks involved
  • transport and equipment applications, capacities, configurations, safety hazards and control mechanisms
  • workplace policies and procedures, including those covering issue resolution and grievance
  • workplace procedures for developing and maintaining operational procedures for transport and logistics enterprises.


Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

This following units are co-delivered and coassessed:  BUSM8744C Develop operational procedures; BUSM8745C Manage Supply Chain; BUSM7986C - Administer chain of responsibility policies and procedures;

Students are required to complete 3 tasks. You must successfully complete all 3 tasks to be deemed competent in this unit.

Assessment Task 1 – Manage Supply Chain Blog.
Date handed out: Week 1
Date and time due: Week 9 ( 7th of April 2017 by 5.00pm )
Group or Individual: This assignment is to be completed individually
Purpose:Supply chain management involves overseeing the entire supply chain cycle from raw materials to producers, component suppliers, manufacturers, wholesalers, third party service providers, retailers, customers and recyclers, plus freight, distribution and cash flow
Requirements: The online learning component of this course will involve participation in a number of online collaborate sessions which will discuss key journal topics. In preparing for these collaborate sessions, you will need to undertake some basic research – either through the web or within your organisation.
You are required to record your research for at least two of the blogs sessions.
There are no formal referencing requirements for the journal or blog entries.

Assessment Task 2 – Implementation of Supply Chain and Operational Procedures written report.
Date handed out: Week 4
Date and time due: Week 14 ( 19th of May 2017 by 5.00pm )
Group or Individual: Groups of no more than 4 students – Note: This assignment follows on from Assignment 1 – so you should try to find a group which completed assignment 1 on the same company.
Purpose:This assignment will allow you to develop "Operational Procedures”. It requires you to develop innovative strategies and tactics to overcome day to day workplace issues that encourage meeting workplace goals and key performance indicators in a work area.
Requirements:Making reference to assignment 1, you will analyse your business in line with your existing operations, policies, and KPI’s and identify a new operational procedure. The assignment should be fully referenced, outline the procedure in detail and be not more than 3000 words. Simple tables in addition to the words listed.

Assessment Task 3 – Presentation – Technology in Operational Procedures and Supply Chain Management
Date handed out: Week 4
Date and time due: Week 15
Group or Individual: Groups of no more than 4 students
Purpose:This research assignment and presentation will allow you to research and present on critical technology aspects in the management of,
Requirements: In groups of not more than 4 students you will be required to present a 10 minute presentation which addresses the topic of ‘How developments in Supply Chain Management Technology can assist with the Management of a Supply Chain Operational Procedure.



Assessment Matrix

Submission Requirements

You should:

• Ensure that you submit assessments on or before the due date.
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work. An assignment cover sheet for submission of each assessment task is available on blackboard.
• Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.

Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More Information:
Form to use:
Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More Information:;ID=g43abm17hc9w (unresolved)
Form to use:

Resubmissions (VET Programs):
If you are found to be unsuccessful in a Course Assessment Task you will be allowed one resubmission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission. The highest grade you will receive if your resubmission is successful is “CAG”.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website:
More Information:;ID=7usdbki1fjf31

Marking Guide (Competency):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying.

You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

Marking Guide (Grading)

After achieving competency we then grade your performance in the unit and you will achieve one of the following grades:

Final Grades table:

CHD Competent with High Distinction
CDI Competent with Distinction
CC Competent with Credit
CAG Competency Achieved – Graded
NYC Not Yet Competent
DNS Did Not Submit for assessment

Further information regarding the application of the grading criteria will be provided by your teacher


Other Information

Academic Integrity
Plagiarism is a form of cheating in assessment and may occur in oral, written or visual presentations. It is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is your own.
The penalties for cheating in assessment are severe, whether the cheating involves plagiarism, fabrication, falsification of data, copyright infringement or some other method. Penalties can include charges of academic misconduct, cancellation of results and exclusion from your course. It is also a disciplinary offence for you to allow your work to be plagiarised by another student.

RMIT Business produce their own referencing guidelines entitled Written reports and essays: guidelines for referencing and presentation in RMIT Business which all Business students should use.
RMIT Business referencing guidelines (RTF, 1,286 KB, 52 pages); A supporting Referencing website has been developed for the RMIT Business guidelines.You can find out more about Academic Integrity at RMIT’s Academic Integrity webpage

Group Assessment
A number of your assessments will rely upon group work. This is a critical part of your program as in the workplace you will be regularly required to work in a team environment. Teamwork is also one of the key employability skills for this qualification.

The key to being successful in group work is getting to know your classmates and finding out what they want to achieve. You should seek to find a team which shares your key interests and drivers.

If you are facing issues with your group, the key is to resolve them quickly well before assessments are due. If you need to you can seek support from your teacher.


Course Overview: Access Course Overview