Course Title: Work with diverse people

Part A: Course Overview

Program: C5373 Diploma of Dental Technology

Course Title: Work with diverse people

Portfolio: SEH Portfolio Office

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Terms

Course Code

Campus

Career

School

Learning Mode

Teaching Period(s)

EMPL7092C

City Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face or Internet or Workplace

Term1 2017,
Term2 2017

EMPL7109C

Bundoora Campus

TAFE

174T School of VE Engineering, Health & Science

Face-to-Face

Term1 2017

Course Contact: Matthew Clayton

Course Contact Phone: +61 3 9341 1417

Course Contact Email: matthew.clayton@rmit.edu.au



Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice

Pre-requisite Courses and Assumed Knowledge and Capabilities

Not applicable



National Competency Codes and Titles

National Element Code & Title:

CHCDIV001 Work with diverse people

Elements:

1. Reflect on own perspectives

2. Appreciate diversity and inclusiveness, and their benefits

3. Communicate with people from diverse backgrounds and situation

4. Promote understanding across diverse groups


Learning Outcomes

On completion of this course, you should be able to:

  1. Reflect on own perspectives

 

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

        

  1. Appreciate diversity and inclusiveness, and their benefits

 

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

        

  1. Communicate with people from diverse backgrounds and situation

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

        

  1. Promote understanding across diverse groups

 

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required


Overview of Assessment

Before the critical aspects of evidence are considered all prerequisites must be met.

 

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

 

  • undertaken a structured process to reflect on own perspectives on diversity
  • recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations
  • selected and used appropriate verbal and nonverbal communication
  • recognised situations where misunderstandings may arise from diversity and formed appropriate responses

 

 

 

Assessment

Assessment: Task 1

Cultural Diversity Portfolio

Assessment: Task 2

Workplace Assessment 1

Assessment: Task 3

Workplace Assessment 1

 

 

 

 

Assessment Mapping Matrix

 

Elements/Performance Criteria Covered

Ass1

Ass 2

Ass 3

1.1

X

 

 

1.2

X

 

 

1.3

X

X

X

1.4

 

X

X

2.1

X

 

 

2.2

 

X

X

2.3

X

X

X

3.1

 

X

X

3.2

X

X

X

3.3

 

X

X

3.4

X

X

X

4.1

 

X

X

4.2

X

 

 

4.3

X

X

X

4.4

X

 

 

 

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.