Course Title: Work with diverse people

Part B: Course Detail

Teaching Period: Term2 2017

Course Code: EMPL7092C

Course Title: Work with diverse people

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C5373 - Diploma of Dental Technology

Course Contact: Matthew Clayton

Course Contact Phone: +61 3 9341 1417

Course Contact Email: matthew.clayton@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

This unit applies to all workers.

The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCDIV001 Work with diverse people

Element:

1. Reflect on own perspectives

Performance Criteria:

 

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

Element:

2. Appreciate diversity and inclusiveness, and their benefits

Performance Criteria:

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

Element:

3. Communicate with people from diverse backgrounds and situation

Performance Criteria:

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

Element:

4. Promote understanding across diverse groups

Performance Criteria:

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required


Learning Outcomes


On completion of this course, you should be able to:

  1. Reflect on own perspectives

 

1.1 Identify and reflect on own social and cultural perspectives and biases

1.2 Work with awareness of own limitations in self and social awareness

1.3 Use reflection to support own ability to work inclusively and with understanding of others

1.4 Identify and act on ways to improve own self and social awareness

        

  1. Appreciate diversity and inclusiveness, and their benefits

 

2.1 Value and respect diversity and inclusiveness across all areas of work

2.2 Contribute to the development of work place and professional relationships based on appreciation of diversity and inclusiveness

2.3 Use work practices that make environments safe for all

        

  1. Communicate with people from diverse backgrounds and situation

3.1 Show respect for diversity in communication with all people

3.2 Use verbal and non-verbal communication constructively to establish, develop and maintain effective relationships, mutual trust and confidence

3.3 Where a language barrier exists, use effective strategies to communicate in the most efficient way possible

3.4 Seek assistance from interpreters or other persons according to communication needs

        

  1. Promote understanding across diverse groups

 

4.1 Identify issues that may cause communication misunderstandings or other difficulties

4.2 Where difficulties or misunderstandings occur, consider the impact of social and cultural diversity

4.3 Make an effort to sensitively resolve differences, taking account of diversity considerations

4.4 Address any difficulties with appropriate people and seek assistance when required


Details of Learning Activities

You will learn through a number of planned activities (face to face classes, simulated workplace learning, online learning via blackboard and other forms of structured teaching and learning). You will be observed and assessed through their planned activities
throughout the duration of the course.


Teaching Schedule

Delivered in classrooms and simulated laboratories, schedules vary from group to group so schedule is posted on Blackboard for staff and you.


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Before the critical aspects of evidence are considered all prerequisites must be met.

 

The candidate must show evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the job role. There must be evidence that the candidate has:

 

  • undertaken a structured process to reflect on own perspectives on diversity
  • recognised and respected the needs of people from diverse social and cultural backgrounds in at least 3 different situations
  • selected and used appropriate verbal and nonverbal communication
  • recognised situations where misunderstandings may arise from diversity and formed appropriate responses

 

 

 

Assessment

Assessment: Task 1

Cultural Diversity Portfolio

Assessment: Task 2

Workplace Assessment 1

Assessment: Task 3

Workplace Assessment 1

 

 

 

 

Assessment Mapping Matrix

 

Elements/Performance Criteria Covered

Ass1

Ass 2

Ass 3

1.1

X

 

 

1.2

X

 

 

1.3

X

X

X

1.4

 

X

X

2.1

X

 

 

2.2

 

X

X

2.3

X

X

X

3.1

 

X

X

3.2

X

X

X

3.3

 

X

X

3.4

X

X

X

4.1

 

X

X

4.2

X

 

 

4.3

X

X

X

4.4

X

 

 

 

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.


Assessment Tasks

To be deemed competent you must demonstrate an understanding of all aspects required of the competency. Assessment methods have been designed to measure your achievement of each competency in a flexible manner over multiple tasks.


Assessment Matrix

Ref Assessment Mapping Matrix

Other Information

Competency requirements and Grading:
To be deemed competent you must demonstrate an understanding of all elements of a competency. Assessment methods have been designed to measure achievement of each competency in a flexible manner over multiple tasks.
You will be advised that you are likely to be asked to personally demonstrate their assessment work to their teacher to ensure that the relevant competency standards are being met. Observation of You performing work is used to confirm competency.

Grading available are:
Grade level Competency Level
CA Competency Achieved -The learner will be able to apply facts, rules and standard solutions to achieve a predictable task or solve a problem.
NYC Not Yet Competent
-Although the learner exhibits access to a limited range of facts and rules, the learner has difficulty applying these facts and rules to a familiar task.
DNS: Did not submit assessment
Study and learning Support:
Study and Learning Centre (SLC) provides free learning and academic development advice to you.
Services offered by SLC to support your numeracy and literacy skills are: assignment writing, thesis writing and study skills advice B maths and science developmental support and advice
English language development
Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support

Disability Liaison Unit:
If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.
Please Refer http://www.rmit.edu.au/disability to find more information about services offered by Disability Liaison Unit.
Assessment Submission:
Turnitin
Turnitin is an online text-matching service which can be used to support academic integrity and address plagiarism. All submissions via Turnitin within Blackboard include the relevant wording for the e-Submission authorisation process. You are to use Turnitin. To verify that the work submitted is their own work and referenced accordingly. This software will be used by all staff to ensure original work by You is checked at submission of the assessment.
e-Submission:
The University is obliged to obtain clear You authorisation on all assessable works. RMIT’s e-Submission process provides a valid authorisation equivalent to a signature on a paper coversheet allowing You to submit assessment works electronically.
The e-Submission process requires that specific wording and a link to the assessment declaration is included in your assessment documentation in order to comply with legal and statutory obligations, and can be used with all RMIT teaching technologies, including;
• Blackboard
• PebblePad
• WebLearn
• RMIT’s Google Apps for Education (Gmail, Drive, Sites etc.)
The use of fully electronic submissions saves significant time for both staff and You.
Good practice
• Providing clear advice to you on the e-Submission process as part of their assessment expectations assists in ensuring that it is straightforward for RMIT You to submit work electronically.
• You can submit non-electronic works via conversion by a digital scanner, i.e. paper-based assessments can be scanned and submitted for assessment via the e-Submission process.
• Establishing a Turnitin assignment in Blackboard is a quick way to provide an e-Submission process for a class group.
You must submit all assessment tasks electronically via blackboard as directed by their teacher.
You are not to email or hand assessment tasks to teachers in class, corridor or cafeteria etc
Late submission:
If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and
Lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgement as to whether the extension has been granted.
If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.
Assignments submitted late without approval of an extension will not be accepted or marked.

Refer to RMIT University Policies and Procedures, verify for most recent version.
Special consideration:
Please Refer http://www.rmit.edu.au/browse;ID=riderwtscifm to find more information about special consideration
Plagiarism:
Plagiarism may occur in oral or written presentations. Plagiarism is the presentation of another person’s work, idea or creation as one’s own; without appropriate referencing. Plagiarism is not acceptable. The use of another person’s work or ideas must be acknowledged. Failure to do so may result in charges of academic misconduct, which may result in cancellation of results and exclusion from your course.
Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism
Other Information:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

 

 

Course Overview: Access Course Overview