Course Title: Manage suppliers

Part A: Course Overview

Program: C5376 Diploma of Logistics

Course Title: Manage suppliers

Portfolio: Vocational Education

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Tim Wallis

Course Contact Phone: +61 3 9925 5423

Course Contact Email:

Course Description

This unit involves the skills and knowledge required to manage suppliers in various contexts within the transport and logistics industry.

It includes assessing and building productive relationships with suppliers, and evaluating the delivery of goods/services against agreements. It also includes negotiating arrangements, resolving disagreements with suppliers and reviewing supplier performance.

The unit generally applies to those who lead individuals or teams.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

TLIR5014 Manage suppliers


1 Assess suppliers and build productive relationships

2 Evaluate delivery of goods and/or services against agreements

3 Negotiate arrangements with suppliers

4 Resolve disagreements with suppliers

5 Review performance of suppliers

Learning Outcomes

This course is structured to provide students with the optimum learning experience in order to demonstrate the skills and knowledge required to manage suppliers in various contexts within the transport and logistics industry.

Overview of Assessment

Assessment Methods

Assessment methods have been designed to measure achievement of the requirements in a flexible manner over a range of assessment tasks, for example:

  • direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate
  • review of final printed documents
  • demonstration of techniques
  • observation of presentations
  • oral or written questioning to assess knowledge of software applications

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Performance  Evidence

You will be required to provide evidence of the following skills:

  • applying relevant legislation and workplace procedures
  • communicating and working effectively with others when managing suppliers
  • completing documentation related to work activities
  • implementing contingency plans
  • modifying activities depending on operational contingencies, risk situations and environments
  • monitoring and prioritising work activities in terms of planned schedule
  • operating electronic communications equipment to required protocol
  • reading and interpreting instructions, procedures, information and signs relevant to managing suppliers
  • reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with regulatory requirements and workplace procedures
  • sourcing, managing, evaluating and reviewing suppliers.

Knowledge Evidence

You are required to provide evidence of the following:

  • code of practice for working collaboratively with others
  • common use arrangements
  • contract performance and dispute policies and procedures
  • financial accountability requirements
  • operation of recording, reporting and statistical analysis systems and resources
  • organisational policies, procedures, plans, guidelines and code of conduct relevant to procurement and supply contracts
  • organisational procedures for monitoring the performance of suppliers
  • probity requirements and ethical issues
  • procedures for operating electronic communications equipment
  • procedures for receipt and payment of goods and services
  • procurement approval procedures
  • relevant sections of national and state/territory regulatory requirements and codes of practice related to procurement
  • requirements for completing relevant documentation
  • steps involved in planning the work activities
  • suppliers in the marketplace.


Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.