Course Title: Verify client business requirements

Part B: Course Detail

Teaching Period: Term2 2019

Course Code: COSC7385C

Course Title: Verify client business requirements

School: 345T Media and Communication

Campus: City Campus

Program: C5384 - Diploma of Digital Media Technologies

Course Contact: Nat Bates

Course Contact Phone: +61 3 9925 4815

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nat Bates ph: 9925 3326   Maya Toone ph: 9925 4815   Eneti Waretini ph: 9925 4815   Peter McDonald  e: ph: 9925 4815

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course will provide you with the skills and knowledge required to deal with clients at a senior level, to identify their business requirements and verify the accuracy of the information gathered.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTICT515 Verify client business requirements


1. Establish business relationship

Performance Criteria:

1.1 Identify organisational structure, culture and politics in relation to support requirements 1.2 Identify organisational stakeholders 1.3 Develop business relationship with client across the appropriate number of organisational units 1.4 Schedule regular liaison to manage relationship


2. Determine context of business need or problem

Performance Criteria:

2.1 Work with client to define the business problem to be investigated 2.2 Establish system boundaries and scope 2.3 Manage preparation of appropriate information gathering 2.4 Ensure that project objectives and outcomes are documented 2.5 Work with client to substantiate documentation


3. Analyse new information

Performance Criteria:

3.1 Supervise information gathering from identified clients of the system 3.2 Analyse gathered client responses 3.3 Analyse new system requirements 3.4 Ensure that new system requirements and problems are documented


4. Confirm system specifications

Performance Criteria:

4.1 Review documentation 4.2 Work with client to verify system specifications, updating documentation as required 4.3 Obtain final approval and sign-off from client

Learning Outcomes

On completion of this course you will have the ability to:

  • establish business relationship through investigation of the organisation and interviews with client and staff
  • determine and document business expectations and needs, including critical business requirements
  • work with clients and staff to gather, analyse and confirm information contributions
  • review and gain approval for system specifications
  • describe the process of communicating with the client in order to gather and report data
  • provide an overview of the client business to enable informed information and communications technology (ICT) product selection
  • describe the process used to identify products related to the business
  • outline the role of stakeholders and the degree of stakeholder involvement.

Details of Learning Activities

This course consists of 2 Units of Competency that are clustered together for delivery and assessment. The other unit of competency in this clustered course is: CUASOU504 VART6417c Produce sound recordings.

In class learning activities may include, but are not limited to:

• lectures and/or lab work
• teacher directed group activities and projects
• concept development of group and individual projects
• group discussions and class presentations
• peer and teacher feedback
• WIP (work in progress) reviews
• self directed online, library and industry research
• self directed project production work and reflection

Out of class activities may include, but are not limited to:

• maintaining secure daily backups of all assessment and project data to your RMIT Google Drive account
• accessing online tutorial resources
• self directed online, library and industry research
• self directed project production work and reflection
• class excursions to events and locations outside of RMIT

Teaching Schedule

Please note: While your teacher will cover all the material in this schedule, the weekly order is subject to change depending on class needs and availability of speakers and resources.


Wk 1

Atmos + music class exercise


Wk 2

Foley + voice class exercise


Wk 3

Editing + mixing class exercise


Wk 4

AT1 intro

Client relations


Wk 5

Sound storyboarding

Client approval


Wk 6

Sound production for animation

Time to do AT1


Wk 7

Sound production for animation

Time to do AT1

AT1 Sound for animation + report

Wk 8

AT2 feedback

Research trends, copyright and client needs


Wk 9

How to pitch


Wk 10

Time to do AT2

AT2 Pitch audiobook to client + report

Wk 11

Audiobook sound production


Wk 12

AT3 WIP (work in progress review)

Audiobook sound production


Wk 13

AT3 WIP stragglers

project closure


Wk 14

time to complete AT3

AT3 Produce audiobook + report

Wk 15

AT3 feedback

Review and evaluation


Wk 16

Scheduled review and feedback of all assessments



Learning Resources

Prescribed Texts


Other Resources

Students are encouraged to make full use of class time, open studio time and University computer lab resources. Please consult the RMIT University web site for details of access times and locations.

Other required resources include, but are not limited to: an A4 or A3 visual diary, drawing materials (pencils of various grades (1B & 2B), erasers, coloured pencils and pens, graphic markers such as Copic brand) broadband internet access, suitable digital media storage such as a portable hard drive or USB 3.0 flash drive, with at least 128Gb capacity.

You are strongly advised to maintain a daily backup schedule of all assessment and project data to your RMIT account.

Overview of Assessment

Assessment for this course is ongoing throughout the semester. Your knowledge of course content is assessed through participation in class exercises, practical project work and through the application of learned skills.

Assessment Tasks

Assessment for this course is competency based. To show competency, you must complete all assessments to a satisfactory standard. You will receive feedback from the teacher at the conclusion of each assessment task.

Late assessment submissions, or submissions that do not reach the required standard may be assessed as Not Satisfactory (NS). You will receive feedback on your assessment through Canvas and resubmission instructions via email. You must resubmit within two weeks of this notification. You may re-submit an assessment task only once. Please refer to the assessment brief or rubric for full assessment criteria. All assessment documents are available on the course Canvas page through MyRMIT.

AT1 - Sound for animation + report
For this assessment you will produce sound recordings for an animation. You will form and lead a project team of three (3) people that will consist of yourself (recording supervisor) and two others (foley/voice artist and recording assistant). You will work with a client (your teacher) to define the project and develop documents.
Due week 7.

AT2 - Pitch audiobook to client + report
For this assessment you will research an audiobook and pitch a proposal to a client. You will develop a business relationship with your client and gather information from them and a team of staff, that you will lead in the next assignment that involves producing the audiobook.
Due week 10.

AT3 - Produce audiobook + report
For this assessment you will produce sound recordings for the audiobook that was signed off by the client for previous assessment. You will form and lead a project team of three (3) people that will consist of yourself (recording supervisor) and two others (voice artist and recording assistant). You will work with a client (your teacher) to complete evaluation documentation.
Due week 14.

Graded assessment in this course uses the following grades:

CA - Competency Achieved
NYC - Not Yet Competent
DNS - Did Not Submit

Assessment Matrix

The assessment matrix for this course demonstrates alignment of assessment tasks with the unit of competency. It can be found on the Canvas course page through myRmit, or from your teacher.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters.

Your learning experience will involve class-based teaching, discussion, demonstration and practical exercises. You are strongly advised to attend all timetabled sessions. This will allow you to engage in the required learning activities, ensuring you the maximum opportunity to complete this course successfully.

Assessment Feedback:
You will receive spoken and written feedback on all your work. Where relevant, this feedback will also include suggestions on how you can proceed to the next stage of developing your projects.

Academic Progress:Monitoring academic progress is an important enabling and proactive strategy designed to assist you in achieving your learning potential.

Adjustments to Assessment
If you are unable to complete any piece of assessment satisfactorily by the due date, you can choose to apply for an adjustment to your assessment. RMIT University offers a range of adjustments designed to support you in your studies, including an extension of time to complete the assessment.

Academic Integrity and Plagiarism:
RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy.

Credit Transfer and Recognition of Prior Learning:
Credit transfer is the recognition of previously completed formal learning (an officially accredited qualification).
Recognition of Prior Learning (RPL) is an assessment process that allows you to demonstrate competence using the skills you have gained through experience in the workplace, voluntary work, informal or formal training or other life experiences.
Recognition of Current Competency (RCC) RCC applies only if you have previously successfully demonstrated competence in a unit of competency, and now require to be reassessed to ensure that the competence is being maintained.

Please speak to your teacher if you wish to discuss applying for Credit Transfer, RPL, or RCC for the unit(s) of competency addressed in this course.

Course Overview: Access Course Overview