Course Title: Lead and manage team effectiveness

Part B: Course Detail

Teaching Period: Term1 2020

Course Code: EMPL7072C

Course Title: Lead and manage team effectiveness

Important Information:

See Canvas

School: 650T Vocational Business Education

Campus: City Campus

Program: C5391 - Diploma of Leadership and Management

Course Contact: Allan Maree

Course Contact Phone: +61 3 9925 1601

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Teacher: to be confirmed

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.

It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBWOR502 Lead and manage team effectiveness


1. Establish team performance plan

Performance Criteria:

1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives

1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team

1.3 Support team members in meeting expected performance outcomes


2. Develop and facilitate team cohesion

Performance Criteria:

2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team

2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions

2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed


3. Facilitate teamwork

Performance Criteria:

3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes

3.2 Support the team in identifying and resolving work performance problems

3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders


4. Liaise with stakeholders

Performance Criteria:

4.1 Establish and maintain open communication processes with all stakeholders

4.2 Communicate information from line manager/management to the team

4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders

4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders

Learning Outcomes

See Canvas

Details of Learning Activities

A range of learning activities are provided in this course. These include collaborative classroom based activities and online self-paced activities.

Classroom: The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated workplace environment. We expect you to participate and contribute in all scheduled learning activities.

Pre-Class: This is online, by logging on to your Canvas course, and includes required pre-class reading and activities. Other self-paced activities will be delivered through various technology platforms. These may include your contribution to discussion threads, reflective journals, quizzes and interactive sessions.

Sessions: There are two face-to-face classroom sessions for this unit each week which includes tutorials and workshops. There are additional activities to support learning and research.

Teaching Schedule

 This course is clustered with EMPL7071C Lead and manage effective workplace relationships in delivery and assessments.



Cole's text, 7e

9.  6 Apr



Increasing performance

Course outline and assessments

Canvas resources and textbook

Team performance plan

Job purpose statements

Team purpose statements

Key result areas

Assessment 1: Part (a) preparation


Building teams

Task and process issues

Overlapping team needs

Team composition

Tuckman's group development 

Role of a team leader

How to motivate the team

Non-task goals

Ch 19 text pp 547-551
Ch 19 ppts
Ch 13 ppts





See Ch 13 if ppts don't specify source

10. 20 April



Solving problems
Providing feedback

Degrees of involving your team

Tps for involving team members

Minimising groupthink

Group dynamics - team cohesion and groupthink

Analyse a problem  using Cause-and-effect model

Types of feedback

The informal organisation and Caring for customers

Influences on group dynamics

Power and influence

Meeting internal customers' needs

Identify the needs of your departmental/team members


Tips for better communication

Assessment 1(a) preparation and consultation

Ch 26 ppts
Ch 15 ppts
Ch 4 ppts





Ch 4 ppts
Ch 18 ppts

11. 27 April



Recruiting and inducting employees - Ch 28

How to best match a person with the job role

Person specifications

The internal environment - Ch 2

Organisation's mission

Organisation's values

Effective workplace relationships - Ch 8

Establish and sustain professional networks

What is the purpose of networking?

Build people's confidence and trust

Turning conflicts into agreements

Understanding leadership

Leading versus managing

Consultation on Assessment 1(a) and (b)
















12. 4 May


Understanding motivation

Maslow's hierarchy of needs

McClelland and Atkinson's needs theory

Building productive work teams

Stages in team development

Conflcit management

How to identify conflict

Common responses to conflict

4-steps model for teaching agreement

Consultation on Assessment 1 (a), (b) and (c).

Ch 11 ppts




Ch 13 ppts
Ch 8 ppts


13. 11 May


Leading teams

Strategies to lead successful teams

Strategies to support your team and for team leader to support you

Consultation on Assessment 1(a), (b) and (c)


 Ch 14 ppts





14. 18 May


Consultation and assessment preparation in class


15. 25 May


Course review and assessment feedback


16. 1 Jun

Consultation and assessment preparation in class

 Assessment 1(a), (b) and (c) due Fri at 23:59 hr (online submission)

Learning Resources

Prescribed Texts


Other Resources

Recommended text:  Cole, K 2019, Leadership & Management Theory & Practice 7th Ed, Cengage, Australia.


RMIT Learning Lab

RMIT Library


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

 Evidence of the ability to: 

  • use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
  • encouraging and fostering shared understanding of purpose, roles and responsibilities
  • identifying and resolving problems
  • providing feedback to encourage, value and reward others
  • modelling desired behaviour and practices
  • develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
  • establish processes to address issues and resolve performance issues
  • support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
  • develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
  • communicate effectively with a range of stakeholders about team performance plans and team performance
  • facilitate two-way flow of information between team and management relevant to team performance
  • evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

 Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain how group dynamics can support or hinder team performance
  • outline strategies that can support team cohesion, participation and performance
  • explain strategies for gaining consensus
  • explain issue resolution strategies.

Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:

  • workplace documents
  • case studies and, where possible, real situations
  • office equipment and resources
  • interaction with others.


Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.

Assessment Tasks

You are required to successfully complete all assessment tasks to be deemed competent in this course. NOTE: Details about specific tasks and assessment criteria will be included in the Learning Management System.

Task - Develop and implement a Team Performance Plan (TPP) due Week 14 on Friday at 23:59 hr

There are three parts in the task:-

a) Develop a team performance plan
b) Develop implementation strategies for the team performance plan
c) Analyse a workplace situation where you have had to manage conflict and/or poor work performance.

The above tasks require you to demonstrate the Foundation Skills described in the two units for this Cluster. The Foundation Skills describe language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance. For further information, please refer to the assessment page in the Learning Management System for this course.

Assessment Matrix

The assessment matrix that maps all the assessments is available on Canvas.

Other Information

Submission Requirements

You should:

• Ensure that you submit assessments on or before the due date via Canvas
• Always retain a copy of your assessment tasks. (hard copy and soft copy) 
• When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship. 
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers

Late Submission Procedures

You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.

Extension of Time

If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More information: Form to use is found in the section "How to apply."

Special Consideration

Where more than seven days is needed, you must apply for Special Consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.

More information:

Resubmission (VE Programs)

If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas.

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment.

More information:

Marking Guide (Competency)

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

· CA Competency Achieved 
· NYC Not Yet Competent
· DNS Did Not Submit for assessment

Course Overview: Access Course Overview