Course Title: Lead and manage team effectiveness
Part B: Course Detail
Teaching Period: Term1 2020
Course Code: EMPL7072C
Course Title: Lead and manage team effectiveness
Important Information:
See Canvas
School: 650T Vocational Business Education
Campus: City Campus
Program: C5391 - Diploma of Leadership and Management
Course Contact: Allan Maree
Course Contact Phone: +61 3 9925 1601
Course Contact Email: alln.maree@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Teacher: to be confirmed
Nominal Hours: 60
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
None
Course Description
This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBWOR502 Lead and manage team effectiveness |
Element: |
1. Establish team performance plan |
Performance Criteria: |
1.1 Consult team members to establish a common understanding of team purpose, roles, responsibilities and accountabilities in accordance with organisational goals, plans and objectives 1.2 Develop performance plans to establish expected outcomes, outputs, key performance indicators (KPIs) and goals for work team 1.3 Support team members in meeting expected performance outcomes |
Element: |
2. Develop and facilitate team cohesion |
Performance Criteria: |
2.1 Develop strategies to ensure team members have input into planning, decision making and operational aspects of work team 2.2 Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities 2.3 Provide feedback to team members to encourage, value and reward individual and team efforts and contributions 2.4 Develop processes to ensure that issues, concerns and problems identified by team members are recognised and addressed |
Element: |
3. Facilitate teamwork |
Performance Criteria: |
3.1 Encourage team members and individuals to participate in and to take responsibility for team activities, including communication processes 3.2 Support the team in identifying and resolving work performance problems 3.3 Ensure own contribution to work team serves as a role model for others and enhances the organisation’s image for all stakeholders |
Element: |
4. Liaise with stakeholders |
Performance Criteria: |
4.1 Establish and maintain open communication processes with all stakeholders 4.2 Communicate information from line manager/management to the team 4.3 Communicate unresolved issues, concerns and problems raised by team members and follow-up with line manager/management and other relevant stakeholders 4.4 Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders |
Learning Outcomes
See Canvas
Details of Learning Activities
A range of learning activities are provided in this course. These include collaborative classroom based activities and online self-paced activities.
Classroom: The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated workplace environment. We expect you to participate and contribute in all scheduled learning activities.
Pre-Class: This is online, by logging on to your Canvas course, and includes required pre-class reading and activities. Other self-paced activities will be delivered through various technology platforms. These may include your contribution to discussion threads, reflective journals, quizzes and interactive sessions.
Sessions: There are two face-to-face classroom sessions for this unit each week which includes tutorials and workshops. There are additional activities to support learning and research.
Teaching Schedule
This course is clustered with EMPL7071C Lead and manage effective workplace relationships in delivery and assessments.
Week |
Topic |
Cole's text, 7e |
|
9. 6 Apr
|
Increasing performance Course outline and assessments Canvas resources and textbook Team performance plan Job purpose statements Team purpose statements Key result areas Assessment 1: Part (a) preparation
Building teams Task and process issues Overlapping team needs Team composition Tuckman's group development Role of a team leader How to motivate the team Non-task goals |
Ch 19 text pp 547-551
See Ch 13 if ppts don't specify source |
|
10. 20 April
|
Solving problems Degrees of involving your team Tps for involving team members Minimising groupthink Group dynamics - team cohesion and groupthink Analyse a problem using Cause-and-effect model Types of feedback The informal organisation and Caring for customers Influences on group dynamics Power and influence Meeting internal customers' needs Identify the needs of your departmental/team members Communications Tips for better communication Assessment 1(a) preparation and consultation |
Ch 26 ppts
Ch 4 ppts |
|
11. 27 April
|
Recruiting and inducting employees - Ch 28 How to best match a person with the job role Person specifications The internal environment - Ch 2 Organisation's mission Organisation's values Effective workplace relationships - Ch 8 Establish and sustain professional networks What is the purpose of networking? Build people's confidence and trust Turning conflicts into agreements Understanding leadership Leading versus managing Consultation on Assessment 1(a) and (b) |
|
|
12. 4 May
|
Understanding motivation Maslow's hierarchy of needs McClelland and Atkinson's needs theory Building productive work teams Stages in team development Conflcit management How to identify conflict Common responses to conflict 4-steps model for teaching agreement Consultation on Assessment 1 (a), (b) and (c). |
Ch 11 ppts
Ch 13 ppts
|
|
13. 11 May
|
Leading teams Strategies to lead successful teams Strategies to support your team and for team leader to support you Consultation on Assessment 1(a), (b) and (c)
|
Ch 14 ppts
|
|
14. 18 May
|
Consultation and assessment preparation in class |
|
|
15. 25 May
|
Course review and assessment feedback |
|
16. 1 Jun |
Consultation and assessment preparation in class |
Assessment 1(a), (b) and (c) due Fri at 23:59 hr (online submission) |
Learning Resources
Prescribed Texts
References
Other Resources
Recommended text: Cole, K 2019, Leadership & Management Theory & Practice 7th Ed, Cengage, Australia.
Canvas
RMIT Learning Lab
RMIT Library
Overview of Assessment
In order to achieve competency in this unit, you must provide:
Performance Evidence
Evidence of the ability to:
- use leadership techniques and strategies to facilitate team cohesion and work outcomes including:
- encouraging and fostering shared understanding of purpose, roles and responsibilities
- identifying and resolving problems
- providing feedback to encourage, value and reward others
- modelling desired behaviour and practices
- develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities
- establish processes to address issues and resolve performance issues
- support team to meet expected performance outcomes including providing formal and informal learning opportunities as needed
- develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or the team which incorporate input from stakeholders
- communicate effectively with a range of stakeholders about team performance plans and team performance
- facilitate two-way flow of information between team and management relevant to team performance
- evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.
Knowledge Evidence
To complete the unit requirements safely and effectively, you must:
- explain how group dynamics can support or hinder team performance
- outline strategies that can support team cohesion, participation and performance
- explain strategies for gaining consensus
- explain issue resolution strategies.
Assessment Conditions
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the industry capability - workplace effectiveness field of work and include access to:
- workplace documents
- case studies and, where possible, real situations
- office equipment and resources
- interaction with others.
Feedback
Feedback will be provided throughout the semester in class and/or online discussions. You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.
You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.
Assessment Tasks
You are required to successfully complete all assessment tasks to be deemed competent in this course. NOTE: Details about specific tasks and assessment criteria will be included in the Learning Management System.
Task - Develop and implement a Team Performance Plan (TPP) due Week 14 on Friday at 23:59 hr
There are three parts in the task:-
a) Develop a team performance plan
b) Develop implementation strategies for the team performance plan
c) Analyse a workplace situation where you have had to manage conflict and/or poor work performance.
The above tasks require you to demonstrate the Foundation Skills described in the two units for this Cluster. The Foundation Skills describe language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance. For further information, please refer to the assessment page in the Learning Management System for this course.
Assessment Matrix
The assessment matrix that maps all the assessments is available on Canvas.
Other Information
Submission Requirements
You should:
• Ensure that you submit assessments on or before the due date via Canvas
• Always retain a copy of your assessment tasks. (hard copy and soft copy)
• When you submit work for assessment at RMIT University you need to use the Assessment task document that includes a declaration and statement of authorship.
• Each page of your assessment should include a footer with your name, student number, the title of the assessment, unit code and title and page numbers
Late Submission Procedures
You are required to submit assessment items and/or ensure performance based assessment is completed by the due dates.
Extension of Time
If you are prevented from submitting an assessment item on time by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work Form to use is found in the section "How to apply."
Special Consideration
Where more than seven days is needed, you must apply for Special Consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration
Resubmission (VE Programs)
If you are found to be Not Yet Competent in a course assessment task (or you do not submit the assessment tasks/attend the assessment) you will be allowed one resubmission. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the resubmission in Canvas.
If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.
Adjustments to Assessment
In certain circumstances students may be eligible for an assessment adjustment.
More information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment
Marking Guide (Competency)
You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.
· CA Competency Achieved
· NYC Not Yet Competent
· DNS Did Not Submit for assessment
Course Overview: Access Course Overview