Course Title: Install and upgrade operating systems

Part B: Course Detail

Teaching Period: Term1 2020

Course Code: COSC7364C

Course Title: Install and upgrade operating systems

School: 650T Vocational Business Education

Campus: City Campus

Program: C5395 - Diploma of Information Technology

Course Contact: Val Christou

Course Contact Phone: +61 3 9925 5076

Course Contact Email: val.christou@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Course Leader: Radhu Punchanathan 

email: radhu.punchanathan@rmit.edu.au  

phone: +61 +61 3 9925 1409

 

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit describes the skills and knowledge required to maintain, install new and upgrade existing operating systems (OS) in a medium to large organisation.

It applies to individuals who apply technical and specialised knowledge to undertake complex support operations.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTSAS518 Install and upgrade operating systems

Element:

1. Determine organisational help desk procedures

Performance Criteria:

1.1 Review organisation’s technical support procedures 1.2 Interrogate help desk system 1.3 Liaise with client.

Element:

2. Install or upgrade a desktop OS

Performance Criteria:

2.1 Install an OS 2.2 Upgrade an existing OS 2.3 Research and implement automated OS installation techniques and procedures 2.4 Migrate files.

Element:

3. Manage and troubleshoot resource access

Performance Criteria:

3.1 Configure local resources access

3.2 Configure sharing of local resources

3.3 Assign access rights to shared resources.

Element:

4. Configure and troubleshoot hardware devices and drivers

Performance Criteria:

4.1 Determine and resolve problems with hardware resources 4.2 Research and install appropriate device drivers 4.3 Configure hardware resources 4.4 Configure device drivers.

Element:

5. Configure and troubleshoot the desktop and user environments

Performance Criteria:

5.1 Construct profiles for users 5.2 Organise shortcuts 5.3 Arrange screen management.


Learning Outcomes



Details of Learning Activities

A range of learning activities are planned for this course including self-paced and collaborative classroom based activities.

Learning activities will include laboratory-based sessions on a variety of topics as shown in the weekly breakdown.  Learning activities will generally consist of practical computer exercises based on teacher handouts (online).  Students should attend all sessions.

Students will also be expected to undertake work on a small database project and other activities for homework.

The collaborative classroom based activities will include group discussion, group problem solving activities and opportunities to practice your skills in a simulated/real workplace environment.

We expect you to participate and contribute in all scheduled learning activities.


Teaching Schedule

The nominal hours associated with this are a guide only and represent the total teaching time and student effort required to successfully complete the course.   This may include not only scheduled classes but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.  

Semester 1 2020

Week

Week Beginning

Topic

Learning Materials and Activities

Assessment Remarks

1

10 Feb 

Introduction to the Course including:
• Course requirements
• Course support documents
• Course Canvass access
• Accuracy of enrolment
• Assessment requirements/Cover Sheets
• Reminder re Plagiarism
• Reminder re Appeals
• Extensions/Resubmissions
• Feedback in this course
• Reminder re submission requirements
• Getting help

Introduction to the course

Introduction to Windows Server & VMware

Course introduction & overview. OH&S issues Windows Server 2019 versions & features. 

1. Installing Windows Server

2. Installing Windows 10

 

2

17 Feb

Windows settings, updates & firewalls. System drivers. Server Roles. Active Directory, domain users & groups

  1. Server Roles
  2. Active Directory
  3. Domain users & groups

 

3

24 Feb

Managing partitions & file services. Sharing & permissions. NTFS file & folder security. Backups & restores. Local user profiles

  1. Sharing & permissions
  2. NTFS file & folder security
  3.  Backups & restores
  4. Local user profiles

ASSESSMENT 1 - System Requirements issued

4

2 Mar

Configuring network services (DNS, DHCP & IIS). Testing a Web server & a DHCP client. Setting up an FTP server. Proxy servers. Email servers

  1. Configuring DNS, DHCP & IIS
  2. Proxy servers
  3. Email servers

 

5

9 Mar

OUs and GPO's. gpupdate & rsop. Deploying wallpaper. Exercises on various group policies

  1. Organisational Unit
  2. Group updates
  3. Deploying Wallpaper

 

6

 16 Mar

Intro to ADAC. Windows Performance Monitor & Event Log. Configuring & deploying printers & drivers.

  1. ADAC
  2. Performance Monitor & Event Log
  3. Deploying printers & drivers

 

7

23 Mar 

Auditing logins & folder access via a GPO. Setting up roaming profiles. Class work on system documentation

  1. Auditing Logins
  2. GPO's

 

8

30 Mar 

Using PowerShell to automate tasks. Creating home folders. Setting up folder redirection.

Class work on system documentation

  1. PowerShell to Automate tasks.
  2. Folder redirection

Assessment 1 – Stage 1

System Planning - Documentation due (end of week)

9

6 Apr

Intro to Microsoft Azure. Deploying shortcuts & software via a GPO.

Review of Windows Server skills & concepts (revision)

  1. Microsoft Azure
  2. Deploying shortcuts and Software using GPO

 

Break (Thursday 9th April to Wednesday 15th April – inclusive)

10

 20 Apr

Trial skills assessment conducted.

Installing & configuring Windows Server Essentials.

  1. Trial Skills Assessment.
  2. Installing Server Essentials

 

11

27 Apr

Upgrading Windows Server. Network & printer connection exercise with switches & cables.

  1. Upgrading Server
  2. Connecting Servers
  3. Practice Assessment 2 Skills review

 

12

 4 May

Migrating files & robocopy. Mapping network drives via Group Policy.

Review of Windows Server skills & concepts (revision)

  1. Robocopy
  2. Mapping Network Drives

 

13

11 May

Final skills assessment conducted (half class).

Help desk procedures & technical support

Final skills assessment

ASSESSMENT 2 - Final Skills Assessment conducted

14

18 May

Automated installation methods & deployments.

Final class work on system configuration & testing. Feedback on system documentation

  1. Automated installation
  2. ASSESSMENT 1 - System Config & Testing working in class.

 

 

15

25 May

Client signoff on requirements, changes & report.

Final class work on system documentation

  1. Client Sign off
  2. System documentation

ASSESSMENT 1 – Stage 2 - Final System Documentation due (end of week)

16

1 Jun

Course & assessment feedback

Re-submission of work if required

Assessment Feedback

 


Learning Resources

Prescribed Texts


References


Other Resources

You will need laptop with charger for each class.   You may also refer to various media, websites, textbooks and e-books as indicated in Canvas.


Overview of Assessment

In order to achieve competency in this unit, you must provide:

Performance Evidence

Evidence of the ability to:

  • determine organisation operating systems (OS) requirements
  • install or upgrade OS
  • customise OS to user requirements
  • manage and configure hardware devices
  • manage and configure desktop.

Knowledge Evidence

To complete the unit requirements safely and effectively, you must:

  • explain procedures and techniques involved in the installation and upgrade of OS
  • explain procedures and principals involved in unattended OS installation
  • describe OS configuration issues that may arise with hardware and desktop environments.

 Assessment Conditions

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:

  • special purpose tools, equipment and materials
  • industry software packages
  • stand-alone or networked personal computers
  • appropriate OS installation compact disk or recovery boot disks
  • drivers for connected devices
  • helpdesk system
  • OS service packs.

You are advised that you are likely to be asked to personally demonstrate your assessment work to your teacher to ensure that the relevant competency standards are being met.

Feedback

Feedback will be provided throughout the semester in class and/or online discussions.  You are encouraged to ask and answer questions during class time and online sessions so that you can obtain feedback on your understanding of the concepts and issues being discussed. Finally, you can email or arrange an appointment with your teacher to gain more feedback on your progress.

You should take note of all feedback received and use this information to improve your learning outcomes and final performance in the course.       


Assessment Tasks

Please note that this course, ICTNWK505 (COSC 7359C) Design, build and test a network server, is co-delivered and co-assessed holistically along with ICTSAS518 (COSC 7364C) - Install and upgrade operating systems.

You are required to complete 2 assessments.  You must successfully complete all sections of each assessment task to be deemed competent in this unit.

NOTE: Details about specific tasks and assessment criteria will be included in the Cover Sheet(s) for each task.


ASSESSMENT 1 - System Configuration Task

This assessment needs to be completed in 2 Stages. Stage 1 is due in week 8 and stage 2 is due in week 15. In this assessment task you will be asked to design, build and test a small Windows Server network.  Each week you will be given broad specifications of the requirements for various components of the network.  However, you will need to experiment with the exact setup and troubleshoot any problems which occur.

You will receive feedback in relation to the client’s requirements at each stage.  Therefore, you will need to consult with your client, in this case the teacher, on a regular basis in the laboratory.  Ultimately each aspect of your setup will need to be tested, and possibly re-configured, before being demonstrated to your teacher each week.

Your system design will also need to be fully documented with diagrams and screenshots included.  After final testing and re-configuration of the network, your network design and test procedures will need to be submitted as part of the final documentation.  Detailed guidelines will be provided in Week 3.

For the most part you will work individually on this task.  Some aspects such as system testing and documentation may require that you work in pairs or a small team.

In order to be deemed competent in this task you will be expected to demonstrate proficiency in all elements of both competencies in this course.  Therefore, you will need to:

  • Clarify organisational procedures & client requirements
  • Plan the network setup per the requirements
  • Prepare for the server installation
  • Install or upgrade the server and client operating systems
  • Manage resource access eg. folder security etc.
  • Configure network drivers & printers etc.
  • Configure the Windows desktop & user profiles etc.
  • Build and configure the servers eg. any required server roles & services
  • Test and re-configure the servers if required
  • Finalise and document the network design

The four main components of the project are:

  • System Documentation
    • Stage 1 due week 8
    • Stage 2 due end of week 15

Work for each aspect of the task should be submitted or demonstrated by the date specified on Teaching Schedule.  You will be expected to submit and retain soft copies of your team documentation. In some cases, printouts may be required.

As your system will be built up gradually throughout the semester it is vital that demonstrations be completed in a timely manner and your design documentation be kept up to date.

General Points

  • Each document should include a header (eg with the name of the document and team members’ names) and a footer (eg with the date and page number).
  • All team members must sign the assessment cover sheet(s).
  • Soft copies are to be retained by all team members as backups.  
  • RMIT academic discipline procedures will apply in cases of plagiarism.  Students should use Turnitin to avoid plagiarism.


ASSESSMENT 2 - Skills Assessment Quiz
 (Conducted in Week 13)


This will consist of an in-class theory and practical skills assessment in the form of an online quiz. A trial assessment will be conducted in Week 10. The final assessment will be conducted in Week 13.

Firstly you will be questioned on your understanding of key concepts associated with installing and configuring a Windows Server network.  You will also need a basic understanding of networking concepts in general and be able to research information if required.

You will also need to complete a range of practical tasks related to installing and configuring a Windows Server network.  You will need to use the systems you built up over the previous weeks, and use testing and troubleshooting techniques.

The majority of questions will be multiple-choice questions.  However, you may need to capture some screenshots, or answer questions relating to your understanding of screenshots.

Both parts of this assessment task will be open-book.  Resources such as Websites, handouts and textbooks may be used as required.

To be deemed competent in this task you will be expected to demonstrate your knowledge of the skills and concepts covered in all areas of the course. 


Assessment Matrix

ELEMENT / PERFORMANCE CRITERIA

ASSESSMENTS DETAIL

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

 

1. Determine organisational help desk procedures

1.1 Review organisation’s technical support procedures

1.2 Interrogate help desk system

1.3 Liaise with client

Assessment 1-System Configuration Tasks

 

2. Install or upgrade a desktop OS

2.1 Install an OS

2.2 Upgrade an existing OS

2.3 Research and implement automated OS installation techniques and procedures

2.4 Migrate files

Assessment 1-System Configuration Tasks

 

3. Manage and troubleshoot resource access

3.1 Configure local resources access

3.2 Configure sharing of local resources

3.3 Assign access rights to shared resources

Assessment 1-System Configuration Tasks

Assessment 2-Final Skills Test

 

4. Configure and troubleshoot hardware devices and drivers

4.1 Determine and resolve problems with hardware resources

4.2 Research and install appropriate device drivers

4.3 Configure hardware resources

4.4 Configure device drivers

Assessment 1-System Configuration Tasks

 

5. Configure and troubleshoot the desktop and user environments

5.1 Construct profiles for users

5.2 Organise shortcuts

5.3 Arrange screen management

Assessment 1-System Configuration Tasks

Assessment 2-Final Skills Test

 

Performance Evidence

Evidence of the ability to:

  • determine organisation operating systems (OS) requirements
  • install or upgrade OS
  • customise OS to user requirements
  • manage and configure hardware devices
  • manage and configure desktop.

 

Assessment 1-System Configuration Tasks

Assessment 2-Final Skills Test

 

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain procedures and techniques involved in the installation and upgrade of OS
  • explain procedures and principals involved in unattended OS installation
  • describe OS configuration issues that may arise with hardware and desktop environments.

 

Assessment 1-System Configuration Tasks

Assessment 2-Final Skills Test

 

Other Information

Submission Requirements

You should:

  • Ensure that you submit assessments on or before the due date via CANVAS.
  • Always retain a copy of your assessment tasks. (hard copy and soft copy)
  • When you submit work for assessment at RMIT University you need to use a cover sheet that includes a declaration and statement of authorship. You must complete, sign and submit a cover sheet with all work you submit for assessment, whether individual or group work. On the cover sheet you declare that the work you are presenting for assessment is your own work.
  • Each page of your assessment should include footer with your name, student number, the title of the assessment, unit code and title and page numbers. For example, Julie Macpherson, 324567, Task 2, OHS2345C Ensure safe workplace, Page 1 of 10.
  • Projects must be submitted via Canvas.

Late Submission Procedures

You are required to submit assessment items and/or ensure performance-based assessment is completed by the due dates. 
If you are prevented from submitting an assessment item on time, by circumstances outside your control, you may apply in advance to your teacher for an extension to the due date of up to seven calendar days.

More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/extensions-of-time-for-submission-of-assessable-work
Form to use: http://mams.rmit.edu.au/seca86tti4g4z.pdf

Special Consideration Procedures

Where an extension of greater than seven days is needed, you must apply for special consideration. Applications for special consideration must be submitted no later than two working days after the assessment task deadline or scheduled examination

More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/special-consideration
Online special consideration link: https://specon.rmit.edu.au/specon/

Re-submissions

If you are found to be unsuccessful in a Course Assessment Task, you will be allowed one re-submission only. Your teacher will provide feedback regarding what you need to do to improve and will set a new deadline for the re-submission. 

If you are still not meeting the assessment requirements you must apply to your Program Manager in writing outlining the steps you will take to demonstrate competence in your course. Your submission will be considered by the Program Team and you will be advised of the outcome as soon as possible.

Adjustments to Assessment

In certain circumstances students may be eligible for an assessment adjustment. For more information about the circumstances under which the assessment arrangements might be granted please access the following website.

More Information: https://www.rmit.edu.au/students/student-essentials/assessment-and-exams/assessment/adjustments-to-assessment

Marking Guide (Courses delivered in accordance with competency-based assessment):

You must demonstrate that you have all the required skills/knowledge/elements in the unit of competency you are studying. You will receive feedback on each assessment task that will inform you about your progress and how well you are performing.

CA       Competency Achieved

NYC    Not Yet Competent

DNS    Did Not Submit for assessment

Course Overview: Access Course Overview