Course Title: Total Quality Management

Part A: Course Overview

Program: C6016 Advanced Diploma of Engineering Technology (Principal Technical Officer)

Course Title: Total Quality Management

Portfolio: SEH Portfolio Office

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Course Description

The purpose of this module is to provide participants with the skills, knowledge and attitudes to apply total quality management (TQM) in the workplace

Pre-requisite Courses and Assumed Knowledge and Capabilities

The following module (or equivalent) should be preferably completed prior to, or in conjunction with, this module:
 VAE 561 Participative Management

National Competency Codes and Titles

National Element Code & Title:

VAG320 Total Quality Control

Learning Outcomes

On completion of this module the learner should be able to:
1. Explain the pressures on Australian industry to implement TQM.
2. Explain key terms and concepts of TQM.
3. Analyse the organisational elements that support TQM.
4. Use statistical tools for quality measurement.
5. Apply a range of group problem solving techniques.
6. Identify the training needed to implement TQM.
7. Develop a TQM implementation plan

Overview of Assessment

Assessment for this module will consist of the following:
 1 x closed book examination at the end of the program
 2 x individual assignments
 1 x group project