Course Title: Install and optimise system software

Part B: Course Detail

Teaching Period: Term1 2010

Course Code: COSC5769C

Course Title: Install and optimise system software

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C6068 - Advanced Diploma of Computer Science

Course Contact: Leonardo Ciavarella

Course Contact Phone: +61 3 9925 4711

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Dalija Beganovic

+61 3 9925 4664

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

PC hardware and software introduces students to information technology and data communication. This hands-on lab-oriented course stresses laboratory safety and working effectively in a group environment. Students will learn how to build a computer and install different versions of the Windows operating system. This course will help prepare students for exciting career opportunities in computer technology.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICAITS020B Install and optimise system software


Determine operating system requirements

Performance Criteria:



Install and optimise operating systems

Performance Criteria:



Obtain operating system

Performance Criteria:



Provide instruction to meet new software requirements

Performance Criteria:


Learning Outcomes


Operating system requirements are determined and documented.

· Requirements of clients are evaluated in line with organisation guidelines, corporate, licensing arrangements and budget.
Vendors are contacted technical specifications are obtained.

· Recommendations are documented and provided to appropriate personnel.

· Licensing, hardware and security requirements are determined and followed.
Operating system is installed, configured and tested in accordance with installation procedures and organisational requirements.

One to one instruction to the client is provided as required.

· Client evaluation and feedback are obtained to ensure requirements of client are met.

· System to meet organisational requirements is optimised.

· System is documented according to organisational requirements.

· Installation is conducted with minimal disruption to clients.

Details of Learning Activities

Students learn the functionality of hardware and software components as well as suggested best practices in maintenance, and safety issues. Through hands-on activities and labs, students learn how to assemble and configure a computer, install operating systems and software, and troubleshoot hardware and software problems. In addition, an introduction to networking is included. This course helps students prepare for CompTIA’s A+ certification.

This course is designed to provide the framework, structure, and support around which students will be able to:

Build, configure, upgrade, and maintain a personal computer system.
Diagnose and resolve problems of a personal computer system.
Install and configure various computer peripheral devices.
Setup, configure, and maintain a local area network
Resolve network connectivity problems on a local area network using a systematic troubleshooting approach.
Install, configure, upgrade, and maintain Microsoft Windows operating systems.
Diagnose and resolve problems using Microsoft Windows system tools.
Utilize relevant workplace safety and environmental standards during computer maintenance.
Effectively utilize a customer-oriented approach to resolve user problems.
Provide computer hardware and software support based upon a set of standard and systematic diagnostic principles.

Teaching Schedule

The study program is outlined under the topics below. Every effort will be made to adhere to this outline, but the School reserves the right to make changes as appropriate.

Chapter 1 – Introduction to the Personal Computer

• Class Work: Chapter 1 (read before coming to class)
• Ch 1 Labs
• Ch 1 Worksheets
• Exam: Chapter 1

Chapter 2 – Safe Lab Procedures and Tool Use

• Class Work: Chapter 2 (read before coming to class)
• Ch 2 Labs
• Ch 2 Worksheets
• Exam: Chapter 2

Chapter 3 – Computer Assembly – Step by Step

• Class Work: Chapter 3 (read before coming to class)
• Ch 3 Labs
• Ch 3 Worksheets
• Exam: Chapter 3

Chapter 4 – Basics of Preventive Maintenance and Troubleshooting

• Class Work: Chapter 4 (read before coming to class)
• Ch 4 Labs
• Ch 4 Worksheets
• Exam: Chapter 4

Chapter 5 – Fundamental Operating Systems

• Class Work: Chapter 5 (read before coming to class)
• Ch 5 Labs
• Ch 5 Worksheets
• Exam: Chapter 5

Chapter 6 – Fundamental Laptops and Portable Devices

• Class Work: Chapter 6 (read before coming to class)
• Ch 6 Labs
• Ch 6 Worksheets
• Exam: Chapter 6

Chapter 7 – Fundamental Printers and Scanners

• Class Work: Chapter 7 (read before coming to class)
• Ch 7 Labs
• Ch 7 Worksheets
• Exam: Chapter 7

Chapter 8 – Fundamental Networks

• Class Work: Chapter 8 (read before coming to class)
• Ch 8 Labs
• Ch 8 Worksheets
• Exam: Chapter 8

Chapter 9 – Fundamental Security

• Class Work: Chapter 9 (read before coming to class)
• Ch 9 Labs
• Ch 9 Worksheets
• Exam: Chapter 9

Chapter 10 – Communication Skills

• Class Work: Chapter 10 (read before coming to class)
• Ch 10 Labs
• Ch 10 Worksheets
• Exam: Chapter 10

Learning Resources

Prescribed Texts

CISCO IT Essentials 1 v4.0 On-line Materials

Course Notes


Other Resources

Overview of Assessment


The assessment for this course comprise of mixture of online test, final online exam and practical skill test.

Online module test worth 20%
Final exam 50% online (achieve a certificated 70% or better)
Skill test 20%
Lab work 10%
IT Essentials is an online Cisco program. In order to pass RMIT you only need to achieve 50% on the final exam. If student want an IT essential certificated you need to achieve 70% or higher on the final exam. If you don’t achieve 70% and you want to receive the certificate you can do the final exam again with the knowledge that if you do achieve 70% or better only the first mark will be taken as your final grade not the second attempt at the final exam.
All assessment must be satisfactory passed in order to pass the in the course.
Coming to the lab must be attended are compulsory part of the assessment to successfully complete the course.

This course is graded using the following course grades:

0-49% is NN- Fail

50-59 % is PA –Pass
60-69% is CR –Credit

70-79% is DI –Distinction

80-100% HD - High Distinction

The temporary grading is RW (Result Withheld) and DEF (Deferred Assessment Granted) are also used, but be converted to one of the above grades within a short item after the end of normal assessment periods end.
Normally the RWT grading is used where supplementary assessment is being offered.
It is converted opt Pa if the supplementary assessment is passed or NN if it is not.
It is your responsibility to follow up on any RWT of DEF grading to ensure that you do not miss any deadlines for submission of work or sitting examination.
Make sure that you understand the Special consideration Policy available at the following website:

Assessment Tasks

To achieve a merit (Competent) in each of competencies, a candidate must demonstrate a satisfactory level of performance.

All the tasks listed below are to be completed to a satisfactory level.

1. Theoretical knowledge (Workbook, Quizzes, On-line Exams)

With each chapter, you are required to complete On-line Exam, Quiz, and Workbook questions. The instructor will also provide you with vocabulary and focus question handouts.

2. Labs (Lab Manual)

There will be a series of labs throughout the course. You will complete these labs and record your observations in your lab worksheets. You MUST complete all indicated labs in conjunction with your work in each chapter.

3. Skills test

A hands-on practical assessment at the end of the course that measures lab techniques and knowledge.

25% Chapter Tests

RMIT Grades - The average of all of your test scores. Students need to achieve 50% or better to pass.
CISCO Certificate - The average of all of your test scores. Students need to achieve 70% or better to pass.

10% Workbook and Lab Companion Contains Labs, Worksheets, Vocabulary, Focus Questions.

15% Lab Skills Assessment A hands-on practical assessment at the end of the course that measures lab techniques and knowledge.

50% Comprehensive Final On-Line Examination There will be one comprehensive multiple-choice final test for this class.
RMIT Grades - Students need to achieve 50% or better to pass.
Cisco Certificate - Students need to achieve 70% or better to pass.

Note: All parts of the assessment must be satisfactorily completed to complete the course.

Assessment Matrix

 Ch1Ch2Ch3Ch4Ch5Ch6Ch7Ch8Ch9Ch10Skills ExamFinal Exam
EEET 6390C YesYesYesYes  YesYes YesYesYes
COSC 5115C YesYesYesYes Yes   YesYesYes
COSC 5769C     Yes  YesYesYesYesYes

Other Information

Occupational Health and Safety.
Students are required to participate in the OH&S induction program for this course and at all times follow the occupational health and safety policies and procedures demonstrating appropriate behaviours to ensure the safety of self and others.
Refrain from Plagiarism
Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data and oral presentation. Plagiarism occurs when the origin of the material used is not appropriately cited. Is also occurs through enabling plagiarism, which is the act of assisting or allowing another person to plagiarise or to copy your own work. Please make sure you consider this carefully in completing all your work and assessments in this course and if you are unsure about whether you might have plagiarised, seek help from your teacher.
University Plagiarism Statement
Students are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism in oral, written or visual presentations is the presentation of the work, idea or creation of another person, without appropriate referencing, as though it is one’s own. Plagiarism is not acceptable. The use of another person’s work or ideas must be acknowledged. Failure to do so may result in charges of academic misconduct, which carry a range of penalties including cancellation of results and exclusion from your course.
Students are responsible for ensuring that their work is kept in a secure place. It is also a disciplinary offence for students to allow their work to be plagiarised by another student. Students should be aware of their rights and responsibilities regarding the use of copyright material.

Special Consideration Policy -;ID=g43abm17hc9w
Special Consideration is a process that enables the University to take account of unexpected circumstances such as illness, injury or bereavement that affect a student’s performance in assessment.
You must apply no later than two working days after the examination or assessment deadline that has been affected. You must complete the Special Consideration Application Form and lodge the original and one photocopy at the Hub, or relevant Student Service centre if offshore. If you have not provided supporting documentation (such as Section B Impact Assessment Statement filled out by a professional practitioner) with your original application, you have a further five working days from the date you submitted your original application to lodge it. The supporting documentation can also be lodged at the Hub. Please note that all applications require supporting documentation and medical certificates on their own are not sufficient. If you are unsure what form of supporting documentation would be sufficient, you can email for advice.

In cases where you are able to scan the original application and documents you may also lodge your application via email to or fax to 9925 8757. If emailing or faxing your application, you must still lodge the original documents at the Hub within five working days of sending the email.

All communication regarding Special Consideration will be sent to your student email account. Please ensure you check your account on a daily basis. If your application and/or supporting documentation are not submitted within the necessary timeframe, the application may be cancelled unless there are exceptional extenuating circumstances which are clearly explained and documented.

Extension of Time for Submission of Assessable Work

Students seeking an extension of seven calendar days or less (from the original due date) must complete an application for extension of time for submission of assessable work form and lodge it with the School. The lodgement arrangements can vary according to individual School procedures. It is the responsibility of the applicant to check whether the form should be lodged with the School Administrative Officer or the Course Coordinator (Higher Education) or Program Coordinator (TAFE). Except in exceptional circumstances the application must be lodged no later than one working day before the official due date.

Course Overview: Access Course Overview