Course Title: Develop, Manage and Maintain Quality Systems

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: MIET7304C

Course Title: Develop, Manage and Maintain Quality Systems

School: 130T Vocational Engineering

Campus: City Campus

Program: C6069 - Advanced Diploma of Engineering Technology

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Dr. Daniela Achim


Telephone: +61 3 9925 4523


Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit of competency covers the skills and knowledge required to establish, maintain and control an enterprise quality system. It also covers the skills and knowledge needed to lead people, manage systems and build quality into all enterprise systems and operations.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

MTMPS5603A Develop, Manage and Maintain Quality Systems


Communicate quality outcomes.

Performance Criteria:

5.1. Certification of product and processes consistent
with quality outcomes is completed according to
customer and regulatory requirements.
5.2. Regulatory authorities and agencies are promptly
notified of breaches and non-compliance incidents.
5.3. Quality outcomes are used to promote public
confidence in enterprise products and services


Continuously improve the quality system.

Performance Criteria:

4.1. Impacts of the quality system on enterprise
operations are monitored and reviewed.
4.2. Responses to customer complaints and requests are
resolved and used to improve the system.
4.3. Procedures for the ongoing identification and
resolution of issues are established.
4.4. Quality system is updated for changes in process,
technical information, customer and regulatory
4.5. Stakeholders are included in decision making and
continuous improvement processes and strategies.
4.6. Quality results, findings and conclusions are fed
into improvement processes.
4.7. Costs and benefits of the quality system are
4.8. Quality goals and targets are continuously reviewed


Design and prepare for quality system.

Performance Criteria:

2.1. Quality systems are selected and designed to meet
enterprise, customer and regulatory requirements.
2.2. Quality principles underpin all enterprise operations
to achieve business goals and performance
2.3. Responsibilities for development, implementation
and operation of the system are clearly defined and
2.4. Personnel from all levels and areas of the
organisation are involved in the development and
implementation of the quality system.
2.5. System components, procedures and supporting
documentation are developed and validated.
2.6. Consultative and communication strategies are
developed to link the quality system with all aspects
of enterprise operations.
2.7. Supplier or contractor service standards and audit
requirements are determined and negotiated.
2.8. Performance measures and indicators are
developed to measure performance against policies,
goals and performance standards


Establish requirements of the quality system.

Performance Criteria:

1.1. Policies expressing the organisation's commitment
to the quality system and processes are developed.
1.2. Legislative requirements for enterprise quality
systems are identified.
1.3. Scope and objectives of the quality system are
determined, including links with all enterprise
operations, customers, suppliers and contractors.
1.4. Quality performance standards, including customer
and supplier service standards, are established
consistent with the direction and goals of the
1.5. Resource requirements are identified and included
in financial, human resource and operational plans.


Implement and monitor quality system

Performance Criteria:

3.1. Implementation plan is prepared and resourced.
3.2. Training plans to provide personnel at all levels
with quality concepts and skills are prepared and
3.3. Quality system requirements and customer focus are
addressed in the establishment, operation and evaluation of all enterprise systems.
3.4. Control and preventative action measures are
identified and validated.
3.5. Corrective action procedures are developed and
3.6. Procedures for reporting, recording and responding
to non-conformances and non-compliances are
3.7. Customer and supplier service standards are
monitored and documented.
3.8. Quality data is collected and analysed, and
implications reported.
3.9. Quality costs and performance are monitored.
3.10. Quality system is prepared for external
review and approval by relevant authorities.

Learning Outcomes

Details of Learning Activities

Students will participate in a variety of teaching methods including: lectures, tutorials, class discussion, seminar, group/individual work on projects, site visits, and interaction with individuals and groups as required.

Teaching Schedule

Please note: while your teacher will cover all the materials in the schedule, the weekly teaching and assessment order is subject to change depending on class needs and availability of resources.Students are required to self study the learning materials for the hours not scheduled in teaching schedule.


WeekTopics                                                                                                          ResourcesExaminations
1Introduction and Overview of the subject

Key concepts, philosophies and tools of quality management

  • Principles of Quality Management,
  • Quality Gurus
3Management and organisational structure of the enterprise and its impact on
enterprise systems

The role Audits play in quality Systems

5Documentation requirements of the quality system, including levels, and their roles
in the functioning of the system, including the requirement for effective and secure
quality record keeping systems.

7Part Exam (40%) Assessment 1 Part Exam
6Enterprise goals and directions and their implications for the quality system  
7Process capability  
8Applicable quality standards, regulations, codes, legislation and customer requirements for the quality system and explain the implications for the enterprise  
9Legal requirements for the establishment and maintenance of the enterprise QA
system including responsibilities for reporting breaches to authorities and
implementing audit findings
10Principles and functions of hazard analysis and control, validation, including auditing, and verification in quality systems.  
12Final Exam Assessment 2 Final Exam
13Assessment 3 Assessment 3 Project/Report
14Assessment 3 

Assessment 3 Project Report

15Assessment 3 Assessment 3 Project /Report


Learning Resources

Prescribed Texts


J Ryall, J Kruithof, (2001), The Quality Systems Handbook.

J S Oakland, (1995), Total Quality Management.

R Burke, (2007), Project Management Techniques

Dowling, Carew, Hadgraft, (2011), Engineering your Future

Other Resources

1. Dale H Besterfield, Carol Besterfield-Minca, Glen H Besterfield, 2003, Total Quality Management, Prentice Hall, Australia
2. Masaki, Imai Kaizen – The key to Japan’s competitive success McGraw Hill
3. Kaizen-Teinan 2 Guiding continuous improvement through employee suggestions Productivity Press
4. Project Management - A Systems Approach to Planning, Scheduling, and Controlling, 9th Edition-Kerzner, Harold, 2006, John Wiley & Sons
5. David L Goetsch, Stanley B Davis – Quality Management - Introduction to Total Quality Management for Production, Processing, and Services, 5th Edition, Pearson Prentice Hall
6. Glassop L, 1995, The road to quality: turning effort into reward, Prentice Hall, Australia
7. Open Training Advanced Quality Concepts NQ04/LG.
8. Open Training & Education Network, 1993, Video, Managing for Quality

Student resource drive S drive and Blackboard

Overview of Assessment

Assessment may incorporate of a variety of methods including written / oral activities and demonstration of practical skills to the relevant industry standards. Participants are required to submit assessment activities to their teacher / assessor. Feedback will be provided throughout the course.

Evidence can be gathered through a variety of ways including:
• observation of processes and procedures;
• oral and/or written questioning on required knowledge and skills;
• testimony from supervisors, colleagues, clients and/or other appropriate persons;
• inspection of the final product or outcome;
• a portfolio of documentary evidence.

Assessment Tasks

You are required to pass all the following three assessment tasks in order to pass the subject:

1. Part Exam 40%  

2. Final Exam, 40%

3. Project report, 20%

Assessment Matrix

Assessments                                                         Elements

1. Group assignment,                                           1,2,3

2. Open book test,                                                  4,5

3. Project report,                                                     1,2,3,4,5

 Assessments  ElementsPerformance criteria                                        
1Assessment 1 Part Exam1-51.1-1.5, 3.1-3.10, 5.1-5.3

Assessment 2 Final Exam

1-54.1-4.8, 2.1-2.8
3Project report1-5All

Other Information

Study and learning Support:

Study and Learning Centre (SLC) provides free learning and academic development advice to you.
Services offered by SLC to support your numeracy and literacy skills are:

assignment writing, thesis writing and study skills advice
maths and science developmental support and advice
English language development

Please Refer to find more information about Study and learning Support

Disability Liaison Unit:

If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek
advice and support to complete your studies.

Please Refer to find more information about services offered by Disability Liaison Unit

Late submission:

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less
(from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior
Educator/ Program Manager. The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgment as to whether the extension has been granted.

If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special
Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not
be accepted or marked.

Special consideration:

Please Refer;ID=riderwtscifm (unresolved) to find more information about special consideration


Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the

Please Refer: to find more information about plagiarism.

Other Information:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview