Course Title: Develop, Manage and Maintain Quality Systems

Part B: Course Detail

Teaching Period: Term2 2014

Course Code: MIET7304C

Course Title: Develop, Manage and Maintain Quality Systems

School: 130T Vocational Engineering

Campus: City Campus

Program: C6069 - Advanced Diploma of Engineering Technology

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email: engineering-tafe@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Dr. Frank Y. Wang
Phone: 9925 4310
Email: frank.wang@rmit.edu.au

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

None

Course Description

This unit of competency covers the skills and knowledge required to establish, maintain and control an enterprise quality system. It also covers the skills and knowledge needed to lead people, manage systems and build quality into all enterprise systems and operations.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	MTMPS5603A Develop, Manage and Maintain Quality Systems
Element:	Communicate quality outcomes.
Performance Criteria:	5.1 Certification of product and processes consistent with quality outcomes is completed according to customer and regulatory requirements. 5.2 Regulatory authorities and agencies are promptly notified of breaches and non compliance incidents. 5.3 Quality outcomes are used to promote public confidence in enterprise products and services.
Element:	Continuously improve the quality system.
Performance Criteria:	4.1 Impacts of quality system on enterprise operations are monitored and reviewed. 4.2 Responses to customer complaints and requests are resolved and used to improve the system. 4.3 Procedures for the ongoing identification and resolution of issues are established. 4.4 Quality system is updated for changes in process, technical information, customer and regulatory requirements. 4.5 Stakeholders are included in decision making and continuous improvement processes and strategies. 4.6 Quality results, findings and conclusions are fed into improvement processes. 4.7 Costs and benefits of the quality system are analysed. 4.8 Quality goals and targets are continuously reviewed.
Element:	Design and prepare for quality system.
Performance Criteria:	2.1 Quality systems are selected and designed to meet enterprise, customer and regulatory requirements. 2.2 Quality principles underpin all enterprise operations to achieve business goals and performance standards. 2.3 Responsibilities for development, implementation and operation of the system are clearly defined and communicated. 2.4 Personnel from all levels and areas of the organisation are involved in the development and implementation of the quality system. 2.5 System components, procedures and supporting documentation are developed and validated. 2.6 Consultative and communication strategies are developed to link quality system with all aspects of enterprise operations. 2.7 Supplier/contractor service standards and audit requirements are determined and negotiated. 2.8 Performance measures and indicators are developed to measure performance against policies, goals and performance standards
Element:	Establish requirements of the quality system.
Performance Criteria:	1.1 Policies expressing the organisation's commitment to the quality system and processes are developed. 1.2 Legislative requirements for enterprise quality systems are identified. 1.3 Scope and objectives of the quality system are determined, including links with all enterprise operations, customers, suppliers and contractors. 1.4 Quality performance standards, including customer and supplier service standards, are established consistent with the direction and goals of the enterprise. 1.5 Resource requirements are identified and included in financial, human resource and operational plans.
Element:	Implement and monitor quality system
Performance Criteria:	3.1 Implementation plan is prepared and resourced. 3.2 Training plans to provide personnel at all levels with quality concepts and skills are prepared and resourced. 3.3 Quality system requirements and customer focus are addressed in the establishment, operation and evaluation of all enterprise systems. 3.4 Control and preventive action measures are identified and validated. 3.5 Corrective action procedures are developed and monitored. 3.6 Procedures for reporting, recording and responding to non conformances and non compliances are established. 3.7 Customer and supplier service standards are monitored and documented. 3.8 Quality data is collected, analysed and implications reported. 3.9 Quality costs and performance are monitored. 3.10 Quality system is prepared for external review and approval by relevant authorities.

Learning Outcomes

Details of Learning Activities

You will be involved in the following learning activities to meet requirements for this competency and stage 1 competencies for Engineering Associates.
• Tutorial
• Project

Engineers Australia Mapping Information:
This course is mapped against stage 1 competencies for Engineering Associates developed by Engineers Australia as detailed below:

EA1.1. Comprehensive, theory based understanding of the underpinning natural and physical sciences and the engineering fundamentals applicable to the engineering
EA1.2. Conceptual understanding of the, mathematics, numerical analysis, statistics, and computer and information sciences which underpin the engineering discipline.
EA1.3. In-depth understanding of specialist bodies of knowledge within the engineering discipline.
EA1.4. Discernment of knowledge development and research directions within the engineering discipline.
EA1.5. Knowledge of contextual factors impacting the engineering discipline.
EA1.6. Understanding of the scope, principles, norms, accountabilities and bounds of contemporary engineering practice in the specific discipline.
EA2.1. Application of established engineering methods to complex engineering problem solving.
EA2.2. Fluent application of engineering techniques, tools and resources.
EA2.3. Application of systematic engineering synthesis and design processes.
EA2.4. Application of systematic approaches to the conduct and management of engineering projects.
EA3.1. Ethical conduct and professional accountability.
EA3.2. Effective oral and written communication in professional and lay domains.
EA3.3. Creative, innovative and pro-active demeanour.
EA3.4. Professional use and management of information.
EA3.5. Orderly management of self and professional conduct.
EA3.6. Effective team membership and team leadership

Engineers Australia Stage 1 Competencies are mapped with competency MTMPS5603A in the Assessment Matrix.

Teaching Schedule

 

Week	Topics Delivered	Elements /Performance Criteria
1	Introduction and brief of the project based assessment.	1.1,1.2,1.3,1.4,1.5 2.1,2.2,2.3,2.4,2.5,2.6,2.7,2.8 3.1,3.2,3.3,3.4,3.5,3.6,3.7,3.8,3.9,3.10 4.1,4.2,4.3,4.4,4.5,4.6,4.7,4.8 5.1,5.2,5.3
2	Further explanation of the unit and project.	1.1,1.2,1.3,1.4,1.5 2.1,2.2,2.3,2.4,2.5,2.6,2.7,2.8 3.1,3.2,3.3,3.4,3.5,3.6,3.7,3.8,3.9,3.10 4.1,4.2,4.3,4.4,4.5,4.6,4.7,4.8 5.1,5.2,5.3
3-4	Students locating a suitable engineering project, assistance from teacher. Assessment 1 due in week 4.	1.1,1.2,1.3,1.4,1.5 2.1,2.2,2.3,2.4,2.5,2.6,2.7,2.8 3.1,3.2,3.3,3.4,3.5,3.6,3.7,3.8,3.9,3.10 4.1,4.2,4.3,4.4,4.5,4.6,4.7,4.8 5.1,5.2,5.3
5	Confirmation of the project.	1.1,1.2,1.3,1.4,1.5 2.1,2.2,2.3,2.4,2.5,2.6,2.7,2.8 3.1,3.2,3.3,3.4,3.5,3.6,3.7,3.8,3.9,3.10 4.1,4.2,4.3,4.4,4.5,4.6,4.7,4.8 5.1,5.2,5.3
6	Establish requirements of quality system	1.1,1.2,1.3,1.4,1.5
7	Design and prepare for quality system	2.1,2.2,2.3,2.4,2.5,2.6,2.7,2.8
8	Assessment 2 is due.	1.1,1.2,1.3,1.4,1.5 2.1,2.2,2.3,2.4,2.5,2.6,2.7,2.8
9	feedback on assessment 2.	1.1,1.2,1.3,1.4,1.5 2.1,2.2,2.3,2.4,2.5,2.6,2.7,2.8
10-12	Implement and mornitor quality system	3.1,3.2,3.3,3.4,3.5,3.6,3.7,3.8,3.9,3.10
13-14	Continuously improve quality system	4.1,4.2,4.3,4.4,4.5,4.6,4.7,4.8
15	Communicate quality outcomes	5.1,5.2,5.3
16	Assessment 3 is due.	1.1,1.2,1.3,1.4,1.5 2.1,2.2,2.3,2.4,2.5,2.6,2.7,2.8 3.1,3.2,3.3,3.4,3.5,3.6,3.7,3.8,3.9,3.10 4.1,4.2,4.3,4.4,4.5,4.6,4.7,4.8 5.1,5.2,5.3

Learning Resources

Prescribed Texts

References

None. Materials and resources will be either provided or the link to same will be provided.

Other Resources

Please refer to Blackboard.

Overview of Assessment

Assessment may incorporate of a variety of methods including written / oral activities and demonstration of practical skills to the relevant industry standards. Participants are required to submit assessment activities to their teacher / assessor. Feedback will be provided throughout the course.

Evidence can be gathered through a variety of ways including:
• observation of processes and procedures;
• oral and/or written questioning on required knowledge and skills;
• testimony from supervisors, colleagues, clients and/or other appropriate persons;
• inspection of the final product or outcome;
• a portfolio of documentary evidence.
 

Assessment Tasks

• Assessment 1: outline of the project, 10%, week 4.

• Assessment 2: interim report, 30%, week 8. 

• Assessment 3: final report, 60%, week 16.

All Assignments will go through Academic Integrity Check software TurnItIn.  

This course is graded as Competent with grading or Not Yet Competent and subsequently the following course grades are allocated:
80 - 100: CHD - Competent with High Distinction
70 - 79: CDI - Competent with Distinction
60 - 69: CC - Competent with Credit
50 - 59: CAG - Competency Achieved - Graded
0 - 49: NYC - Not Yet Competent
DNS - Did Not Submit for Assessment.
 

Assessment Matrix

Assessment vs MTMPS5603A Elements & Performance Criteria

MTMPS5603A  Elements & Performance Criteria

Assessments

1.1

1.2

1.3

1.4

1.5

2.1

2.2

2.3

2.4

2.5

2.6

2.7

2.8

3.1

3.2

3.3

3.4

3.5

3.6

3.7

3.8

3.9

3.10

4.1

4.2

4.3

4.4

4.5

4.6

4.7

4.8

5.1

5.2

5.3

Assessment 1

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

Assessment 2

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

Assessment 3

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

x

 Assessment vs Engineers Australia Stage 1 Competencies

Engineers Australia Stage 1 Competencies

EA1.1

EA1.2

EA1.3

EA1.4

EA1.5

EA1.6

EA2.1

EA2.2

EA2.3

EA2.4

EA3.1

EA3.2

EA3.3

EA3.4

EA3.5

EA3.6

Assessment 1

X

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Assessment 2

X

X

X

X

X

X

X

X

X

X

X

X

X

X

Assessment 3

X

X

X

X

X

X

X

X

X

X

X

X

All Assessments MTMPS5603A

0

1

3

3

1

2

3

2

1

1

1

2

1

2

1

1

0 (Blank)

Graduate attribute is not assessed.

1

Graduate attribute is assessed in at least one, but less than one-third, of the Element

2

Graduate attribute is assessed in at least one third, but less than two-thirds, of the Element

3

Graduate attribute is assessed in more than two-thirds of the Element

Other Information

Student directed hours involve completing activities such as reading online resources, assignments, individual student-teacher course-related consultation. Students are required to self-study the learning materials and complete the assigned out of class activities for the scheduled non-teaching hours. The estimated time is 25 hours outside the class time.

Study and Learning Support:

Study and Learning Centre (SLC) provides free learning and academic development advice to you. Services offered by SLC to support your numeracy and literacy skills are:

- Assignment writing, thesis writing and study skills advice
- Maths and science developmental support and advice
- English language development

Please refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support

Disability Liaison Unit:

If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.

Please refer http://www.rmit.edu.au/disability to find more information about services offered by Disability Liaison Unit.

Late Submission:

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
 

The application must be lodged no later than one working day before the official due date. You will be notified within no more than 2 working days of the date of lodgement as to whether the extension has been granted.

If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days after the official due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.

Special Consideration:

Please refer http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration

Plagiarism:

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.

Please refer http://www.rmit.edu.au/academicintegrity to find more information about plagiarism.

Email Communication:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview