Course Title: Develop, facilitate and monitor all aspects of case management

Part A: Course Overview

Program: C6077 Advanced Diploma of Justice

Course Title: Develop, facilitate and monitor all aspects of case management

Portfolio: DSC Portfolio Office

Nominal Hours: 75

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Contact: Dr. Marg Liddell

Course Contact Phone: +61 3 9925 2506

Course Contact Email:

Course Description

This course will explore and analyse the complex and evolving process of case management within the criminal justice and related fields. Students will cover a range of issues and strategies that aim to assess the clients’ individual needs and identify the appropriate services that need to be made available in response to client needs; students will undertake a client assessment to problem solve, goal set, plan and then implement strategies, that will engage, empower and assist the monitoring of client issues. Working with involuntary clients, worker safety and the utilisation of appropriate supervision will be highlighted.

Pre-requisite Courses and Assumed Knowledge and Capabilities

No pre-requisites

National Competency Codes and Titles

National Element Code & Title:

CHCCM503C Develop, facilitate and monitor all aspects of case management


1. Conduct case management meetings

2. Develop an appropriate approach to case management

3. Develop an appropriate case management plan

4. Manage case work activities and processes

Learning Outcomes

See elements

Overview of Assessment

Assessments will incorporate a variety of methods including one or more of the following:

 - Case management plan and documentation

 - Group discussions

 - Workshops

 - Case vignettes for discussion and analysis

 - Class Participation