Course Title: Undertake system administration

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: COSC5930C

Course Title: Undertake system administration

School: 130T Vocational Engineering

Campus: City Campus

Program: C6080 - Advanced Diploma of Telecommunications Engineering

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Noor Sateh

61 3 99254013

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no prerequisistes or co-requisites

Course Description

This unit covers the maintenance of vendor mediation devices designed to maintain the integrity of network support systems and software. The unit applies to both system platforms and applications. This unit may apply to switching, transmission and radio (both fixed and mobile) network and the various transmission paths i.e. cable, optic fibre, radio, microwave and satellite. This unit applies to computer systems including Local Area Networks (LANs) and Wide Area Networks (WANs).

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTC042C Undertake system administration


1. Undertake preventative maintenance

Performance Criteria:

1.1Platform data base optimisation and administration is undertaken effectively

1.2Training is organised or instructions provided to ensure effective data base optimisation and administration

1.3 System platforms and applications are identified

1.4 System is interrogated and monitored to identify error logs, aging time on processes, data base checks and system loadings

1.4 Problems or likely problems are brought to the attention of the appropriate personnel with advice and guidance as to likely solutions

1.5 Measurements are undertaken from a user perspective on response times and investigations initiated as to likely problem where specifications are not being met

1.6 Availability of data storage space is assessed and appropriate action is initiated where required

1.7 Procedures for system back up are initiated, continually reviewed for efficiency of operation and amendments made where required


2. Provide application support to system users

Performance Criteria:

2.1 Procedures for regular formal meetings with users are initiated and reviewed on a regular basis for effectiveness

2.2 Communication links with system users are regularly maintained and action taken to effect changes as required

2.3 Assistance is provided to system users in evaluation and resolution of problems


3. Create/delete user accounts

Performance Criteria:

3.1 Customer user groups are determined

3.2 User profiles are created

3.3 System access levels are determined

3.4 Users are allocated to specific groups

3.5 Enterprise policy regarding system access is understood and adhered to on all occasions

3.6 Security procedures relating to access is established and monitored in accordance with policy

3.7 Grounds for deletion of user accounts are checked and verified prior to necessary action


4. Undertake special studies/ investigations

Performance Criteria:

4.1 Request for study/investigation is analysed and detail of action required is determined

4.2 Activity including timelines, specific goals and required resources are planned

4.3 Other parties associated with the investigation are co-opted

4.4 Study is undertaken methodically and in accordance with plan

Results are analysed and reports including recommendations are prepared and forwarded to the requesting authority

Learning Outcomes

Details of Learning Activities

This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.

Teaching Schedule

Semester I - Microsoft Windows 7

Week 1 - Lecture: Introduction Windows 7, Lecture: Installing Windows 7 , OHS procedures, Software versions are deployed
Week 2 - Lab: Upgrading to Windows 7, Lab: Migrating User Profiles ,Upgrade and maintain computer hardware and software.
Week 3 - Lecture: Deploying Windows 7, Lecture: Working with Disk and Devices, Computers and peripherals are dismantled as needed
to find and rectify faults
Week 4 - Lab: Installing Windows 7, Lab: Capturing a Reference Image, Upgrading components are fitted and
computer/peripheral apparatus is reassembled
Week 5 - Lecture: Connecting to a Network, Lecture: Sharing Resources,
Week 6 - Lab: Deploying a Captured Image, Lab: Working with Disks, Malfunctions are rectified using latest software versions
Week 7 - Lecture: Working with Applications, Lecture: Managing and Monitoring Windows 7 Performance, Operating system, including device drivers and application software are tested in preparation Week 8 - Lab: Configuring Network Connections, Lab: Working with Shares, Upgrading and maintenance is documented and
appropriate person(s) notified
Week 9 - Lecture: Working with Workgroups and Domains, Lecture: Securing Windows
Week 10 - Lab: Working with Printers, Lab: Configuring Applications
Week 11 - Lecture: Administering Windows 7, Lecture: Using Mobile Computers, Written justification is produced for hardware
software upgrading and maintenance
Week 12 - Lab: Managing and Monitoring Performance, Lab: Working with Workgroups and Domains, Redundant files are removed and disposed of or
Week 13- Lab: Configuring Security Settings, Lab: Remote Windows 7 Administration, Methods for dealing with unexpected situations are
selected on the basis of safety and specified work outcomes
Week 14- Lab: Administering Windows 7, Lab: Configuring Mobile Options, Faults are identified using logical techniques
Week 15 - Lab: Configuring Mobile Connectivity
Week 16 - Revision
Week 17 - Practical Exam I - 70-680
Week 18 - Laboratory Catch-up, Final Assessment

Semester II

Week 18 - 36 content to be proposed.

This will be a part of second semester which will commence from the 4th of July.

Learning Resources

Prescribed Texts

Microsoft Official Academic Course, Windows 7 Configuration - Craig Zacker


MCTS, Microsoft Windows 7 Configuration Study Guide, William Panek

Other Resources

Overview of Assessment

Assessment will include:

Laboratory Exercises

Laboratory Test

Simulated Microsoft Exam

Assessment Tasks

Laboratory Tasks (Lab Journal) - 10% (Semester I & II)

Practical Test (Laboratory)

Practical Exam I - 20% (Semester I)

Practical Exam II - 20% (Semester II)

Written Exams:

Final Written Exam I - 25% (Semester I)

Final Written Exam II - 25% (Semester II)

Assessment Matrix

Course Overview: Access Course Overview