Course Title: Undertake system administration

Part B: Course Detail

Teaching Period: Term1 2012

Course Code: COSC5930C

Course Title: Undertake system administration

School: 130T Vocational Engineering

Campus: City Campus

Program: C6080 - Advanced Diploma of Telecommunications Engineering

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email: engineering-tafe@rmit.edu.au

Name and Contact Details of All Other Relevant Staff

Noor Sateh
Phone: +61 3 9925 4013
Email: noor.sateh@rmit.edu.au

Nominal Hours: 150

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

There are no prerequisistes or co-requisites

Course Description

This unit covers the maintenance of vendor mediation devices designed to maintain the integrity of network support systems and software. The unit applies to both system platforms and applications. This unit may apply to switching, transmission and radio (both fixed and mobile) network and the various transmission paths i.e. cable, optic fibre, radio, microwave and satellite. This unit applies to computer systems including Local Area Networks (LANs) and Wide Area Networks (WANs).

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:	ICTTC042C Undertake system administration
Element:	1. Undertake preventative maintenance
Performance Criteria:	1.1Platform data base optimisation and administration is undertaken effectively 1.2Training is organised or instructions provided to ensure effective data base optimisation and administration 1.3 System platforms and applications are identified 1.4 System is interrogated and monitored to identify error logs, aging time on processes, data base checks and system loadings 1.4 Problems or likely problems are brought to the attention of the appropriate personnel with advice and guidance as to likely solutions 1.5 Measurements are undertaken from a user perspective on response times and investigations initiated as to likely problem where specifications are not being met 1.6 Availability of data storage space is assessed and appropriate action is initiated where required 1.7 Procedures for system back up are initiated, continually reviewed for efficiency of operation and amendments made where required
Element:	2. Provide application support to system users
Performance Criteria:	2.1 Procedures for regular formal meetings with users are initiated and reviewed on a regular basis for effectiveness 2.2 Communication links with system users are regularly maintained and action taken to effect changes as required 2.3 Assistance is provided to system users in evaluation and resolution of problems
Element:	3. Create/delete user accounts
Performance Criteria:	3.1 Customer user groups are determined 3.2 User profiles are created 3.3 System access levels are determined 3.4 Users are allocated to specific groups 3.5 Enterprise policy regarding system access is understood and adhered to on all occasions 3.6 Security procedures relating to access is established and monitored in accordance with policy 3.7 Grounds for deletion of user accounts are checked and verified prior to necessary action
Element:	4. Undertake special studies/ investigations
Performance Criteria:	4.1 Request for study/investigation is analysed and detail of action required is determined 4.2 Activity including timelines, specific goals and required resources are planned 4.3 Other parties associated with the investigation are co-opted 4.4 Study is undertaken methodically and in accordance with plan

Learning Outcomes

Details of Learning Activities

Students will participate in a variety of teaching methods including lectures, tutorials, practicals, class discussion, audio-visual presentations, prescribed reading, review questions, case projects, and maintenance of an engineering journal.

Teaching Schedule

Week 1: Introduction to Windows 7
Lecture: Assign the Engineering Journal to be handed in during week 34. Windows 7 Versions, new and enhanced features of Windows 7, user interface, hardware requirements and system support
Lab: Activities 1-1, 1-2, 1-3
Performance Criteria UEENEED012B: 1.1, 1.2, 1.5, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
 

Week 2: Introduction to Windows 7
Lecture: Application support, connectivity applications, networking models, chapter summary
Lab: Activities  1-4, 1-5
Performance Criteria UEENEED012B: 1.1, 1.2, 1.5, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 3: InstallinPerformance Criteria UEENEED012B: 1.1, 1.2, 1.5, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4 Week 3:g Windows 7
Lecture: Deployment enhancements in Windows 7, installation methods, installation types, Windows easy transfer
Lab: Activities 2-1, 2-2, 2-3, 2-4, 2-5
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 4: Installing Windows 7
Lecture: Attended installation, unattended installation, image-based installation, chapter summary
Lab: Activities 2-6, 2-7, 2-8, 2-9
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 5: Using the system utilities
Lecture: Control panel overview, administrative tools, hardware management
Lab: Activities 3-1, 3-2, 3-3, 3-4, 3-5, 3-6
Performance Criteria UEENEED012B: 1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 6: Using the system utilities
Lecture: Power management, display, chapter summary
Lab: Activities 3-7, 3-8, 3-9, 3-10, 3-11
Performance Criteria UEENEED012B: 1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 7: Managing disks
Lecture: Disk technology, partition styles, types of disk partitions
Lab: Activities 4-1, 4-2, 4-3
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 8: Managing disks
Lecture: Disk management tools, disk management tasks
Lab: Activities 4-4, 4-5, 4-6, 4-7
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 9: Managing disks
Lecture: Partition and volume management, virtual disk management tasks, chapter summary
Lab: Activities 4-8, 4-9, 4-10, 4-11
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 10: Managing file systems
Lecture: Supported file systems, file system tasks, file and folder attributes
Lab: Activities 5-1, 5-2, 5-3
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 11: Managing file systems
Lecture: File and folder permissions, previous versions, chapter summary
Lab: Activities 5-4, 5-5, 5-6
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 12: User management
Lecture: User Accounts, creating users, managing profiles
Lab: Activities 6-1, 6-2, 6-3
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 13: User management
Lecture: Network integration, parental controls, chapter summary
Lab: Activities 6-4, 6-5, 6-6, 6-7
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 14: Windows 7 security features
Lecture: Windows 7 security improvements, security policies, auditing
Lab: Activities 7-1, 7-2, 7-3, 7-4
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 15: Windows 7 security features
Lecture: User account control, malware protection, data security
Lab: Activities 7-5, 7-6, 7-7, 7-8
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 16: Revision and Open Book Practical Test I
Lecture: Revision
Lab: Open Book Practical Test I

Week 17 & 18: RMIT University Examination weeks

Week 19: Windows 7 security features
Lecture: Windows update, action centre, chapter summary
Lab: Activities 7-9, 7-10, 7-11, 7-12
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 20: Networking
Lecture: Networking overview, network architecture, IP Version 4, IP Version 6, file sharing, Internet connectivity
Lab: Activities 8-1, 8-2, 8-3, 8-4, 8-5, 8-6
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 21: Networking
Lecture: Wireless networking, Windows firewall, network bridging, ad-hoc and homegroup networks, chapter summary
Lab: Activities 8-7, 8-8, 8-9, 8-10
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 22: User productivity tools
Lecture: Printing, Windows  fax and scan, Windows explorer
Lab: Activities 9-1, 9-2, 9-3, 9-4, 9-5, 9-6, 9-7
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3, 3.5,  3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 23: User productivity tools
Lecture: Search, Internet Explorer 8, chapter summary
Lab: Activities 9-8, 9-9, 9-10, 9-11, 9-12, 9-13
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3, 3.5,  3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 24: Performance tuning
Lecture: Performance enhancements, performance tuning overview, performance monitor
Lab: Activities 10-1, 10-2, 10-3, 10-4
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 25: Performance tuning
Lecture: Task manager, performance ranking, performance options, chapter summary
Lab: Activities 10-5, 10-6, 10-7, 10-8
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 26: Application support
Lecture: Application architecture, supported application environments, Windows 7 registry, file and registry virtualisation, run as administrator
Lab: Activities 11-1, 11-2, 11-3, 11-4, 11-5
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.5, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 27: Application support
Lecture: Application compatibility, application compatibility research tools, application control policies, chapter summary
Lab: Activities 11-6, 11-7, 11-8, 11-9, 11-10
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.5, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 28: Disaster recovery and troubleshooting
Lecture: General principles of troubleshooting, Windows backup and restore
Lab: Activities 12-1, 12-2, 12-3, 12-4, 12-5
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 29: Disaster recovery and troubleshooting
Lecture: Repairing Windows 7, preventative maintenance, advanced troubleshooting, chapter summary
Lab: Activities 12-6, 12-7, 12-8, 12-9, 12-10
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 30: Enterprise Computing
Lecture: Active directory, group policy, controlling device information, deployment planning
Lab: Activities 13-1, 13-2, 13-3, 13-4
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 31: Enterprise Computing
Lecture: Enterprise deployment tools, Windows server update services, network access protection, chapter summary
Lab: Activities 13-5, 13-6, 13-7
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 32: Remote Access
Lecture: Remote access and remote control overview, remote access dial-up connectivity, remote access VPN connectivity
Lab: Activities 14-1, 14-2, 14-3, 14-4
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 33: Remote Access
Lecture: Direct access, remote desktop, remote assistance, branch cache, sync centre, mobility centre, chapter summary
Lab: Activities 14-5, 14-6, 14-7
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

Week 34: Revision and Open Book Practical Test II
Lecture: Revision and submission of Engineering Journal
Lab: Open Book Practical Test II
 

Week 35 & 36: MSAC Examination weeks - Centralised Closed Book Test

 

Learning Resources

Prescribed Texts

MCTS Guide to Microsoft Windows 7 (Exam# 70-680), Wright & Plesniarski

9781111309770

References

Other Resources

Oracle Virtual Box virtualisation software - available for download from https://www.virtualbox.org/wiki/Downloads
Microsoft Windows 7 Enterprise 90-day Trial - available for download from http://technet.microsoft.com/en-us/evalcenter/cc442495.aspx
External USB Hard disk storage device with minimum capacity of 500GB

Overview of Assessment

Assessment will include:

Laboratory Exercises

Laboratory Test

Simulated Microsoft Exam

Assessment Tasks

You are required to complete the following four assessment tasks:
 
1. Open Book Practical Test I - Week 16
2. Open Book Practical Test II - Week 34
3. Engineering Journal - Assigned in week 1, and due for submission in week 34
4. Centralised Closed Book Test  - to be held during weeks 35 & 36

Assessment Matrix

Assessment Task	Weighting	Performance Criteria
Open Book Practical Test I	20%	1.1, 1.2, 1.5, 1.6, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2
Open Book Practical Test II	20%	1.1, 1.2, 1.5, 1.6, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2
Engineering Journal	20%	1.1, 1.2, 2.1, 2.2, 3.1, 3.2, 3.3, 4.1, 4.2, 4.3, 4.4
Centralised Closed Book Test	40%	1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2

Other Information

Study and learning Support:

Study and Learning Centre (SLC) provides free learning and academic development advice to you.
Services offered by SLC to support your numeracy and literacy skills are:

assignment writing, thesis writing and study skills advice
maths and science developmental support and advice
English language development

Please Refer http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and learning Support

Disability Liaison Unit:

If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and
support to complete your studies.

Please Refer http://www.rmit.edu.au/disability to find more information about services offered by Disability Liaison Unit

Late submission:

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for 7 calendar days or less (from the original due date) and have valid reasons, you must complete and
lodge an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.
The application must be lodged no later than one working day before the official due date. You will be notified within
no more than 2 working days of the date of lodgment as to whether the extension has been granted.

If you seek an Extension of Submittable Work for more than 7 calendar days (from the original due date) must lodge an Application for Special
Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than 2 working days
after the official due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.


Special consideration:

Please Refer http://www.rmit.edu.au/browse;ID=riderwtscifm to find more information about special consideration
 
Plagiarism:

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the University.

Please Refer: www.rmit.edu.au/academicintegrity to find more information about plagiarism.

Other Information:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.

Course Overview: Access Course Overview