Course Title: Complete equipment/software upgrades

Part B: Course Detail

Teaching Period: Term1 2009

Course Code: EEET6704C

Course Title: Complete equipment/software upgrades

School: 130T Vocational Engineering

Campus: City Campus

Program: C6080 - Advanced Diploma of Telecommunications Engineering

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Robert Pill

Ken Falzon

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course introduces the fundamental concepts and terminology of internetworking for computer network communications, software upgrade and assists to gain the knowledge, skills and attitudes necessary to safely install, configure, test and maintain IP networking equipment commonly found in customer premises within the Telecommunication and Electronic industry.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTC076C Complete equipment/software upgrades


Accept upgrade

Performance Criteria:

6.1 Upgrade results/tests are recorded and provided to network management group
6.2 Post upgrade routines are run in accordance with documented procedures
6.3 All records, both system and enterprise, are updated
6.4 Work order documentation is completed, signed and returned to appropriate area


Identify detail relating to upgrade

Performance Criteria:

1.1 Work order is checked for accuracy and planners questioned in relation to both detail and clarity of design/specifications
1.2 Reason for the upgrade is clearly established
1.3 Test plan associated with upgrade is identified and relevance established
1.4 All hardware and/or software details are understood


Plan upgrade

Performance Criteria:

2.1 Documentation is checked for completeness
2.2 Duration and timing of the upgrade is determined
2.3 Impact of the upgrade on network operation is established
2.4 All parties including customers both involved or affected by the upgrade are notified as to timing and impact of the upgrade
2.5 Resources necessary to complete the upgrade are identified and organised
2.6 Training needs are identified and organised
2.7 Specific tasks are allocated in accordance with the skill mix of staff involved
2.8 Pre determined contingency plans are checked for appropriateness and plan amendments are made as required
2.9 Need for outages are determined and timing agreed and sanctioned by approving authorities
2.10 Upgrade is scheduled where possible at a time appropriate to all parties


Prepare for upgrade

Performance Criteria:

3.1 Software and hardware are checked to ensure they match upgrade requirements and action is taken to cover deficiencies where they occur
3.2 Tools and test equipment are obtained and checked for accuracy and safety
3.3 Hardware replacement parts are checked or ordered if not supplied
3.4 Equipment/network checks are made to identify any known fault situations
3.5 Maintenance routines are run in accordance with prescribed procedures
3.6 Test plan is run on current equipment and problems identified and corrected in conjunction with planners
3.7 Approvals for network downtime/outages are obtained from the appropriate authority prior to work commencement


Review upgrade outcomes

Performance Criteria:

7.1 Ongoing tests are conducted to ensure complete success of upgrade
7.2 Relevant alarms are monitored to measure impact of upgrade
7.3 Customer complaints are analysed to assess impact of upgrade on customer satisfaction


Test Upgrade

Performance Criteria:

5.1 Tests are undertaken in accordance with the predetermined test plan
5.2 Test results are analysed and checked against specified performance levels
5.3 Tests are made at each point in the route as required
5.4 Charging/bill record applications are tested as required
5.5 Problems encountered are escalated in accordance with enterprise policy
5.6 Decision to revert to pre-upgrade state is undertaken where required in accordance with enterprise policy
5.7 Reversion is undertaken as per defined procedures
5.8 All affected parties including customers are notified of upgrade completion


Undertake administrative action

Performance Criteria:

8.1 Test result sheets are completed and located in accordance with enterprise requirements
8.2 Relevant work documentation and administrative tasks are completed and forwarded to the appropriate area in accordance with enterprise policy
8.3 Asset is declared ready for use
8.4 Transporting of tools and test equipment in suitable protective casing is organised where appropriate


Undertake upgrade

Performance Criteria:

4.1 Upgrade is implemented in accordance with design specification
4.2 Procedures for upgrade of network are followed in sequential order as defined in instruction manuals
4.3 Progress of upgrade is checked periodically to ensure that plans in relation to time and duration are being met
4.4 Problems encountered are brought to the attention of the appropriate authority with detail as to the impact of the problem on the upgrade plan
4.5 Upgrade is aborted and contingency plans implemented should an upgrade plan not meet the specified criteria
4.6 System response is monitored during upgrade and action is taken according to instructions provided
4.7 Work is conducted in a manner which is safe to self, fellow workers and the public at large

Learning Outcomes

Details of Learning Activities

See Student Drive

Teaching Schedule

1 LAN Introduction, Program Outline, Assessment, OSI 7-layer model
2 LAN cable, media and testing
3 Ethernet fundamentals
4 Ethernet technologies
5 Ethernet switching
6 TCP/IP protocol suite, Classful IP addressing scheme
7 TCP/IP transport and application layers
8 Complete Project 1 (25%)
9 CISCO IOS Commands WAN and Routers
10-11 Router configuration
12 CISCO Discovery Protocol
13 Manage IOS and password recovery
14-15 Routing and distance vector routing protocol
16 Router troubleshooting
17 Complete Project 2 (25%)

Semester 2

1 Advanced Routing Introduction, Program Outline, Assessment, Classful IP addressing scheme 
2 Classless IP addressing scheme
3 Solving IP addressing problems
4 Standard Access-list
5 Extended Access-list
6 Solving Access-list problems
7 Single-area OSPF
9 Complete Project 3 (25%)
10 Advanced Switching Switching Concepts 
11 Switches and configuration
12 Spanning Tree Protocol
13 Virtual LANs and Virtual Trunking Protocol 
14 Complete Project 4 (25%)
15 WAN-WAN technologies, PPP
16 ISDN and DDR
17 Frame-relay

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

This is a progressive assessment, the underpinning knowledge will be assessed on the completion of each course, but the competency itself will not be signed off until EEET6572C course related to same competency is completed and the student is deemed competent.
The students are required to undertake summative assessments that bring together skills and knowledge as follows:
• Written assessment.
• Work Simulation Projects.
• A Pass in schedule practical exercises

Assessment Tasks

• Written assessment.
• Work Simulation Projects.
• A Pass in schedule practical exercises

Assessment Matrix

Course Overview: Access Course Overview