Course Title: Complete equipment/software upgrades

Part B: Course Detail

Teaching Period: Term2 2010

Course Code: EEET6704C

Course Title: Complete equipment/software upgrades

School: 130T Vocational Engineering

Campus: City Campus

Program: C6080 - Advanced Diploma of Telecommunications Engineering

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Noor Sateh

PHONE: 99254013 FAX: (03) 99254377

Sanket Kakkad

PHONE: 99254381 FAX: (03) 99254377

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course introduces the fundamental concepts and terminology of internetworking for computer network communications, software upgrade and assists to gain the knowledge, skills and attitudes necessary to safely install, configure, test and maintain IP networking equipment commonly found in customer premises within the Telecommunication and Electronic industry.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTC076C Complete equipment/software upgrades


Accept upgrade

Performance Criteria:

1.1 Upgrade results/tests are recorded and provided to network management group
1.2 Post upgrade routines are run in accordance with documented procedures
1.3 All records, both system and enterprise, are updated
1.4 Work order documentation is completed, signed and returned to appropriate area


Identify detail relating to upgrade

Performance Criteria:

2.1 Work order is checked for accuracy and planners questioned in relation to both detail and clarity of design/specifications
2.2 Reason for the upgrade is clearly established
2.3 Test plan associated with upgrade is identified and relevance established
2.4 All hardware and/or software details are understoo


Plan upgrade

Performance Criteria:

3.1 Documentation is checked for completeness
3.2 Duration and timing of the upgrade is determined
3.3 Impact of the upgrade on network operation is established
3.4 All parties including customers both involved or affected by the upgrade are notified as to timing and impact of


Prepare for upgrade

Performance Criteria:

4.5 Resources necessary to complete the upgrade are identified and organised
4.6 Training needs are identified and organised
4.7 Specific tasks are allocated in accordance with the skill mix of staff involved
4.8 Pre determined contingency plans are checked for appropriateness and plan amendments are made as required
4.9 Need for outages are determined and timing agreed and sanctioned by approving authorities
4.10 Upgrade is scheduled where possible at a time appropriate to all parties


Review upgrade outcomes

Performance Criteria:

5.1 Software and hardware are checked to ensure they match upgrade requirements and action is taken to cover deficiencies where they occur
5.2 Tools and test equipment are obtained and checked for accuracy and safety
5.3 Hardware replacement parts are checked or ordered if not supplied
5.4 Equipment/network checks are made to identify any known fault situations
5.5 Maintenance routines are run in accordance with prescribed procedures
5.6 Test plan is run on current equipment and problems identified and corrected in conjunction with planners
5.7 Approvals for network downtime/outages are obtained from the appropriate authority prior to work commencement


Test Upgrade

Performance Criteria:

6.1 Tests are undertaken in accordance with the predetermined test plan
6.2 Test results are analysed and checked against specified performance levels
6.3 Tests are made at each point in the route as required
6.4 Charging/bill record applications are tested as required
6.5 Problems encountered are escalated in accordance with enterprise policy
6.6 Decision to revert to pre-upgrade state is undertaken where required in accordance with enterprise policy
6.7 Reversion is undertaken as per defined procedures
6.8 All affected parties including customers are notified of upgrade completion


Undertake administrative action

Performance Criteria:

7.1 Test result sheets are completed and located in accordance with enterprise requirements
7.2 Relevant work documentation and administrative tasks are completed and forwarded to the appropriate area in accordance with enterprise policy
7.3 Asset is declared ready for use
7.4 Transporting of tools and test equipment in suitable protective casing is organised where appropriate


Undertake upgrade

Performance Criteria:

8.1 Upgrade is implemented in accordance with design specification
8.2 Procedures for upgrade of network are followed in sequential order as defined in instruction manuals
8.3 Progress of upgrade is checked periodically to ensure that plans in relation to time and duration are being met
8.4 Problems encountered are brought to the attention of the appropriate authority with detail as to the impact of the problem on the upgrade plan
8.5 Upgrade is aborted and contingency plans implemented should an upgrade plan not meet the specified criteria
8.6 System response is monitored during upgrade and action is taken according to instructions provided
8.7 Work is conducted in a manner which is safe to self, fellow workers and the public at large

Learning Outcomes

Details of Learning Activities

In this unit you will learn industry recognized skills in designing, implementing and managing a local and wide area network.
Classroom activities:
to introduce the important concepts.
• Attending lectures will make it much easier for you to understand the central concepts of the course
• You will feel more comfortable and you will learn more if you read the relevant material before you attend the lectures
Tutorials: to enable you to ask questions and to clarify unresolved issues
• Review the material and prepare your questions before you come to class.
• There will be an overview of course content with a focus on the material students find difficult
• If something is unclear or if you find yourself falling behind please ask for help immediately
• You may be given worksheets to complete during the tutorial
Reflective Lab Journal: You will perform the exercise and write it up in a reflective lab journal.
The reflective journal will be an Online Blog created in the Learning Hub.
A reflective lab journal is a means to reflect on your learning (and learning experiences) in different ways. They are used to:
• record the development of your ideas and insights and / or those of a group in a given context and can include concepts, ideas and main points from experience and theory
• reflect upon the subject content and personal experiences as a means to increase your understanding
• analyse your own learning in and for self development.
They are used to explore situations from a personal perspective, but generally within the context of learning from your experiences. They are used to reflect on, in and for action. Common questions arising from ’reflection’ are:
• What happened? (Reflecting on actions)
• Why did it happen? (Reflecting in actions)
• What can be learnt from this for future actions? (Reflecting for actions)
The write up will be a record of your actions as they are performed and your corresponding observations.
The write up must be performed in the class as you perform the exercise, not at a later date.
o Write ups not in the Blog will not be marked.
o Write ups which are not done concurrently with the performance of the exercise will not be marked.
In general the detail of the write up must be sufficient for you to be able to comfortably perform the practical exercise a year or more lately directly from the reflective lab journal
Any difficult or tricky points should be especially noted in the reflective journal for future reference.
The neatness, completeness and the presentation of the reflective journal must be of a quality such that you would be prepared to show it to a future employer as an example of your work.
Work simulated activities: you will progressively implement a networking scenario as you would be expected to do in industry.
• You will be expected to work on a networking scenario progressively as you learn the material required for you to be able to do so.
• Leaving the work to a late stage and then rushing to complete it is bad industrial practice. It will be strongly discouraged and marked down heavily. You will be expected to meet progressive milestones in the completion of this activity.
Occupational Health and Safety:
• Conduct in lecture theatres, classrooms and laboratories will be of a standard required by OH&S legislation as applied to industry.
• You must behave in such a way as not to place the health and safety of yourself or anyone else at risk
• Covered shoes must be worn in all labs
• Thongs and sandals must not be worn in any lab
Preparation for the Work place:
All skills and knowledge in this course are oriented towards current industry practices and technologies. An essential industry expectation is that you are responsible for your behaviour and actions. When you are in employment you will be expected to attend work on time on a regular basis, perform you work on time to an accepted standard and be responsible for what you do. Industry will expect you to comprehend and follow both verbal and written instructions. All industry expectations will be applied to you in this course.
You will be expected to:
• Observe all Occupational Health and Safety requirements
• You must behave in such a way as not to place the health and safety of yourself or anyone else at risk
• Prepare for classes
• Attend all classes regularly and on time
• Use your class time in a productive and responsible way
• Finish your work on time to an accepted standard
• Pay attention to, comprehend and follow both verbal and written instructions.
• It is your personal responsibility to be aware of course requirements and timelines
• Please ask if something is not clear
The Preparation for the Workplace component will be an essential part of the assessment for this course. It will be included in the assessment of the practical and work simulated activities.
Activities Outside of Class:
It is expected that students allocate at least 60% of course hours for reading, independent study, project research, design, implementation, testing and problem solving activities.

Teaching Schedule

Week 1
Introduction to Course Outline and Assessment Criteria.
Lecture: Living in a Network-centric World
Lab 1.1: Using Collaboration Tools—IRC and IM
Lab 1.2: Using Collaboration Tools—Wikis and Web Logs
Lab 1.3: Using NeoTrace™ to View Internetworks
Week 2
Lecture: Communication over the Network , S/W Work order documentation
Lab 2.1: Topology Orientation and Building a Small Network
Lab 2.2: Using Wireshark™ to View Protocol Data Units
Week 3
Lecture: OSI Application Layer Functionality & Protocols , Identify detail relating to S/W upgrade
Lab 3.1: Managing a Web Server
Lab 3.2: E-mail Services and Protocols
Online Test CCNA1: Ch2
Week 4
Lecture: OSI Transport Layer Functionality & Protocols, Plan S/W upgrade
Lab 4.1: Observing TCP and UDP using Netstat
Lab 4.2: TCP/IP Transport Layer Protocols, TCP and UDP
Lab 4.3: Application and Transport Layer Protocols Examination
Online Test CCNA1: Ch3
Week 5
Lecture: OSI Transport Layer Functionality & Protocols , Prepare for S/W upgrade
Lab 5.1: Examining a Device’s Gateway
Lab 5.2: Examining a Route
Lab 5.3: Ping and Traceroute
Lab 5.4: Examining ICMP Packets
Make up Online Test: CCNA1: Ch2 & Ch3
Week 6
Lecture: OSI Network Layer, Test S/W upgrade
 Online Test CCNA1:Ch4 
Week 7
Lecture: Addressing the Network- IP V4, Review S/W upgrade outcomes
Online Test CCNA1: Ch5
Lab Exam 1
Week 8
Lecture: Addressing the Network- IP V4 , Undertake S/W upgrade and documentation
Lab Exam 1
Make up Online Test: CCNA1: Ch4 & Ch5
Week 9
Lecture: OSI Data Link Layer
Lab 6.1: IPv4 Address Subnetting Part 1
Lab 6.2: IPv4 Address Subnetting Part 2
Lab 6.3: Subnet and Router Configuration
Online Test CCNA1: Ch6
Week 10
Lecture: OSI Data Link Layer
Lab 7.1: Frame Examination
Lab 7.2: Media Connectors
Lab 7.3: Address Resolution Protocol (ARP)
Week 11
Lecture: OSI Physical Layer
Lab 8.1: Cisco Switch MAC Table Examination
Lab 8.2: Intermediary Device as an End Device
Lab 8.3: How Many Networks?
Lab 8.4: Creating a Small Lab Topology
Online Test CCNA1: Ch7
Week 12
Lecture: Ethernet
Lab 9.1: Establishing a Console Session with HyperTerminal
Lab 9.2: Basic Cisco Device Configuration
Lab 9.3: Managing Device Configuration
Online Test CCNA1: Ch8
Week 13
Lecture: Planning and Cabling Networks
Lab 10.1: Configure Host Computers for IP Networking
Lab 10.2: Network Testing
Lab 10.3: Network Documentation with Utility Commands Online Test CCNA1: Ch9
Week 14
Lecture: Wireshark
Lab catch up, Make up Online Test: CCNA1: Ch 6-9
Week 15
Lecture: Configuring & Testing Network
Revision Lab
Online Test CCNA1: Ch10
Week 16
Lecture: Packet Tracer
Online Test CCNA1: Ch11
Lab Exam 2
Week 17
Lecture: Summary of CCNA 1 Lectures
CCNA 1 Final Test
Lab Exam 2
Week 18
Make Up Session

Learning Resources

Prescribed Texts

Dye, M et al 2007, Network Fundamentals, CCNA Exploration Companion Guide, Pearson Education Australia


Other Resources

Overview of Assessment

This is a progressive assessment, the underpinning knowledge will be assessed on the completion of each course, but the competency itself will not be signed off until EEET6572C course related to same competency is completed and the student is deemed competent.
The students are required to undertake summative assessments that bring together skills and knowledge as follows:
• Written assessment.
• Work Simulation Projects.
• A Pass in schedule practical exercises

Assessment Tasks

The assessment for this course is a combination of assessable laboratory experiments via reflective journal, two practical tests and final assessment.

You will be assessed progressively during the course. The assessments consist of:

• Reflective lab Journal - 20%
Laboratory reports, completing all the activities/practice sheets and submitting a reflective lab journal.
Each lab must be completed and reflective laboratory journals are a compulsory part of the assessment to successfully complete the course.
The first Feedback from the teacher about student’s Reflective Journal will be available in Week 5 on Learning HUB and then second feedback will appear on Week 13. The final feedback is based on all the labs.

• Laboratory Test – 40%
There would two Laboratory Tests. Each is worth of 20%.

• Final Assessment- 40%
The students are expected to do CCNA 2 online exams and their marks will be extracted from the online exams as below-
- Online CCNA 1 Chapter Exam - 10%
- Online CCNA 1 Final Exam - 30%
Otherwise, students need to sit for a consolidated internal written exam of 40%.

(The laboratory activities are a compulsory part of the assessment to successfully complete the course.)
In order to pass the course, you are required to obtain at least 50% in the final examination and at least 50% in the combination of laboratory tests, laboratory exercises and case study. 


Assessment Matrix

Course Overview: Access Course Overview