Course Title: Monitor, analyse and action telecommunications network alarms

Part B: Course Detail

Teaching Period: Term2 2009

Course Code: EEET6719C

Course Title: Monitor, analyse and action telecommunications network alarms

School: 130T Vocational Engineering

Campus: City Campus

Program: C6080 - Advanced Diploma of Telecommunications Engineering

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This course is to assist the learner to gain knowledge in electrical principles and network alarms and develop the diagnostic skills and rectification of problem in electrical circuit.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

ICTTC085C Monitor, analyse and action telecommunications network alarms


Analyse alarm conditions

Performance Criteria:

2.1 Alarm priority is determined and actioned in accordance with enterprise policy
2.2 Any outage situation, its extent and impact is identified
2.3 Fault history is gathered and analysed
2.4 Service level agreements with affected customers are analysed for impact on priority determination
2.5 Discussions are held with other relevant organisation groups in an attempt to isolate and identify both the problem and the likely cause where applicable
2.6 Further reports are gathered and analysed
2.7 Likely areas of failures are identified and analysed
2.8 Enterprise policy relating to outages is implemented immediately when required


Finalise action

Performance Criteria:

4.1 Alarms are either reset or arrangements are made with the relevant authorised group to reset alarms
4.2 All relevant parties including customers are notified of problem rectification
4.3 Alarms are monitored to ensure no re-occurrence of the problem
4.4 Appropriate cause and effect studies are undertaken, results analysed and action taken to prevent re-occurrence
4.5 Reports are prepared and signed in accordance with enterprise policy


Identify alarms

Performance Criteria:

1.1 Alarm presentation is checked and identified
1.2 Severity and level of alarm is identified
1.3 Specific network element affected is identified
1.4 Particular software and/or hardware is identified where possible
1.5 Likely customer impact is identified
1.6 Agreements with affected customers are studied and action initiated to avoid breach of the agreement
1.7 All appropriate areas are notified of both the alarm and the likely impact in accordance with enterprise policy
1.8 Alarm is acknowledged in accordance with enterprise policy where required


Locate and arrange rectification of problem

Performance Criteria:

3.1 Fault/problem rectification is undertaken where appropriate priority applies, capability exists and time restrictions can be met
3.2 Remote interrogation is undertaken to further identify the problem where possible
3.3 Escalation procedures are enacted in accordance with alarm priority and enterprise policy
3.4 Faults/problems not clearly identified by an alarm or incapable of rectification remotely are allocated to appropriate area
3.5 Hardware faults/replacement are allocated to appropriate area
3.6 Instructions given to field staff are clear, concise and delivered in a manner which enables quick and effective repair
3.7 Fault repair progress is monitored on at regular intervals
3.8 Alarms requiring no further action are documented and recorded in accordance with enterprise policy
3.9 Advice is prepared and submitted to appropriate area in the event that further action to address the problem is required

Learning Outcomes

Details of Learning Activities

See Student Drive

Teaching Schedule

See Student Drive

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

This is a progressive assessment, the underpinning knowledge will be assessed on the completion of each course, but the competency itself will not be signed off until this and the further course EEET6574C related to same competency are completed and the student is deemed competent.
The students are required to undertake summative assessments that bring together skills and knowledge as follows:
• Written assessment
• A Pass in schedule practical exercises

Assessment Tasks

• Written assessment
• A Pass in schedule practical exercises

Assessment Matrix

Course Overview: Access Course Overview