Course Title: Manage effective workplace relationships

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: EMPL5619C

Course Title: Manage effective workplace relationships

School: 130T Vocational Engineering

Campus: City Campus

Program: C6083 - Advanced Diploma of Electronics and Communications Engineering

Course Contact: William Lau

Course Contact Phone: +61 3 9925 4703

Course Contact Email: william.lau@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Marko Dumovic

Telephone: +613 99254342

Email: marko.dumovic@rmit.edu.au

Nominal Hours: 60

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Nil.

Course Description

This unit specifies the outcomes required to manage effective workplace relationships with particular regard to communication and representation. This involves analysing and communicating information, establishing systems to develop and maintain effective working relationships and networks, and implementing strategies to overcome difficulties.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBFLM503B Manage effective workplace relationships

Element:

1. Manage information and ideas.

Performance Criteria:

1.1 Strategies and processes are put in place to ensure that information associated with the achievement of work responsibilities is collected from appropriate sources and communicated to all stakeholders
1.2 Strategic planning and operational planning is conducted to ensure that communication of ideas and information is appropriate to the audience and is sensitive to social and cultural diversity and any special needs
1.3 Consultation processes are developed and/or implemented to ensure that employees have the opportunity to contribute to issues related to their work and that feedback on outcomes of the consultation process is received
1.4 Policies are established and/or implemented to ensure that contributions from internal and external sources are sought and valued in developing and refining new ideas and approaches
1.5 Processes and procedures are developed and/or implemented to ensure that issues raised are resolved promptly or referred to relevant personnel as required

Element:

2. Establish systems to develop trust and confidence.

Performance Criteria:

2.1 Policies are established and/or implemented to ensure that people are treated with integrity, respect and empathy, and that the organisation’s social, ethical and business standards are used to develop and maintain effective relationships

2.2 Trust and confidence of employees, colleagues, customers and suppliers is gained and maintained through competent performance
2.3 Own interpersonal styles and methods are adjusted to the organisation’s social and cultural environment and members of the work team are guided and supported in their personal adjustment process

Element:

3. Manage the development and maintenance of networks and relationships.

Performance Criteria:

3.1 Strategic networks and other work relationships are used to identify and build relationships to provide identifiable benefits for the team and for the organisation
3.2 Ongoing planning and implementation are conducted to ensure that effective workplace relationships are developed and maintained

Element:

4. Implement strategies to manage difficulties to achieve positive outcomes.

Performance Criteria:

4.1 Strategies are developed and/or implemented to ensure that difficulties are identified and analysed, and that an action plan is developed to rectify the situation in accordance with organisational requirements and relevant legislation
4.2 Guidance, counselling and support are extended to colleagues in their efforts to resolve work difficulties
4.3 Processes to ensure the identification and management of poor work performance are developed and managed within the organisation’s processes
4.4 Processes and systems are established to ensure that conflict is identified and managed constructively within the organisation’s processes


Learning Outcomes



Details of Learning Activities

Classroom tutorial activities:
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Required knowledge and understanding include:

-relevant legislation from all levels of government that
affects business operation, especially in regard to  OHS and environmental issues, equal opportunity,  industrial relations and anti-discrimination
• the principles and techniques involved in the management and organisation of:
- the organisation’s information
- policy development
- strategic and operational planning and working  strategically
• effective workplace relationship through:
- developing trust and confidence
- fostering of consistent behaviour in work  relationships
- identifying the cultural and social environment
- identifying and assessing interpersonal styles
- developing, maintaining and managing networks
- problem identification and resolution
- handling conflict
- consultation and communication techniques
- managing poor work performance
- managing relationships to achieve strategic  planning responsibilities
- monitoring, managing and introducing ways to  improve work relationships
- contributing to the elimination of  discrimination/bias


Industrial Placement:
Students in the final stage of Advanced Diploma in Electrical are encouraged to undertake an industrial practice work placement activity, which requires student to undertake tasks within electrical, electronic or computers systems domain within industry.
Task may involve activities linked to auto cad, software packages, project management, electrical or electronics troubleshooting, maintenance, evaluation and analysis, instrumentation and process control programming and, assistance in tender submissions and evaluations etc.

Report/Assignment
At the end of Industrial practice or work simulated activities students are supposed to submit report addressing some of following performance criteria:

-Development of systems to ensure that collection of information is timely,  adequate, relevant to the needs of teams, and is in a format suitable for analysis, interpretation and dissemination.
- Analysis of information to identify and report relevant trends and developments to support the strategic planning process.
- Development of strategies to ensure that management information systems are used effectively to store and retrieve data to aid the decision making process.
- Preparation of and presented business plans and/or budgets in accordance with the organisation’s guidelines and requirements.
- Development of resource proposals in consultation with relevant stakeholders using all available planning information.


Practical exercises:

Work simulated activities on teamwork and workplace information systems management through project management activities.


Teaching Schedule

Week 1:  Introduction, OH&S
Week 2: relevant legislation

Week 3: Principles and techniques involved in the management and organisation of:
- the organisation’s information
- policy development
Week 4: Industrial Practice
Week 5  Effective workplace relationship
Week 6  Developing trust and confidence
Week 7  Fostering of consistent behaviour in work  relationships
Week 8  Identifying the cultural and social environment
Week10  Identifying and assessing interpersonal styles 
 Week12  Developing, maintaining and managing networks
Week14  Problem identification and resolution 
 Week 15 Handling conflict 
 Week 16Project management and workplace information system exercise
Weeks  17- 19 Industrial Practice Week 20 Consultation and communication techniques 
 Week 21 Managing poor work performance 
 Week 22 Managing relationships to achieve strategic  planning responsibilities
Week 23 monitoring, managing and introducing ways to  improve work relationships
Week 24 Contributing to the elimination of  discrimination/bias
Week 25- 29 Industrial Practice
Week 30 : Revision,   Legislation, codes and national standards relevant to the workplace may include:
-award and enterprise agreements and relevant industrial instruments
-relevant legislation from all levels of government that affects business operation especially in regard to occupational health and safety OHS and environmental issues equal opportunity industrial relations anti-discrimination and record keeping standards and legislation
-relevant industry codes of practice
Week 31:  Project management and workplace information system and team work exercise
Week 32: OHS considerations including:
- OHS legislation principles and practice within the context of the organisation’s operations and plans
-health and safety procedures at the workplace relevant to employees including the use and maintenance of risk control measures
-training of all employees in health and safety procedures and regular updating of OHS systems
-inclusion of OHS in business plans
-inclusion of OHS in resource proposals
Week33 : Project management and workplace information system exercise
Weeks 34-36: Assessment and feedback


Learning Resources

Prescribed Texts


References


Other Resources


Overview of Assessment

Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course.


Assessment Tasks

Project/report ( 2500 words) : 50%

At the end of Industrial practice or work simulated activities students are supposed to submit report addressing some of following performance criteria:

-ability to relate to people from a range of social, cultural and ethnic backgrounds and physical and mental  abilities
• functional literacy skills to access and use workplace  information
• research, analysis, interpretation and reporting skills
-a range of communication and other skills that  support effective workplace relationships:
- responding to unexpected demands from a range  of people
- using consultative processes effectively
- forging effective relationships with internal  and/or external people and developing,  maintaining and managing these networks
- gaining the trust and confidence of colleagues
- dealing with people openly and fairly
- using coaching and mentoring skills to provide  support to colleagues


Class participation and performance: 20 %

When participating in class activities, students must demonstrate ability to:

o Organise and manage the tasks within the assignment requirements
o Perform tasks autonomously and/or as a member of a team as task proscribes
o Perform task and manage work environment/equipment according to safe working practice and OH&S requirements.
o Meet assessment criteria, conditions and technical requirement relevant to the competency standard detail above.

Practical exercises 30 %


Assessment Matrix

Competency National Code EMPL 5619C 

Competency Title:  Manage Effective Workplace Relationships

Assessment Types :
Class Performance

Report/Assignment 

Work Integrated Learning 
 

Other Information

Documentation produced in managing effective workplace relationships may include:
- contribution to organisational policies and  procedures
- procedures and policies for dealing with diversity,  and related codes of conduct
- actions taken including advice and input into  management decisions to address social and  ethical standards in the workplace
- actions taken including advice and input into management decisions to address issues and  problems within the work team
- actions taken to address methods of accessing  networks and developing strategic contacts within  and outside the organisation
- learning and development plans for team  members
- materials developed for coaching, mentoring and  training
- induction programs developed and/or delivered
- actions taken to address internal and external  communication processes
- reviews of people management
- advice and input into management decisions  related to the work team
- records of people management lessons learned
- records of OHS consultation 

 

- This competency EMPL5619C is delivered in conjunction with EEET6211C in the same cluster "Industrial Practice (Work Integrated Learning)".

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