Course Title: Support computer hardware and software

Part A: Course Overview

Program: C6084 Advanced Diploma of Computer Systems Engineering

Course Title: Support computer hardware and software

Portfolio: SEH Portfolio Office

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)


City Campus


130T Vocational Engineering


Term2 2009,
Term1 2010,
Term2 2010,
Term1 2011,
Term1 2012

Course Contact: Program Manager

Course Contact Phone: +61 3 99254468

Course Contact Email:

Course Description

This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.

Pre-requisite Courses and Assumed Knowledge and Capabilities

UEENEED002B – Assemble, set up and test personal computers

National Competency Codes and Titles

National Element Code & Title:

UEENEED012B Support computer hardware and software


1. Prepare to upgrade and maintain computer hardware and software.

2. Upgrade computer hardware and software.

3. Maintain operation of computer hardware and software.

4 Complete and report upgrading and maintenance activities

Learning Outcomes

Overview of Assessment

Practical test
Written Examination