Course Title: Support computer hardware and software

Part B: Course Detail

Teaching Period: Term1 2010

Course Code: ISYS5670C

Course Title: Support computer hardware and software

School: 130T Vocational Engineering

Campus: City Campus

Program: C6084 - Advanced Diploma of Computer Systems Engineering

Course Contact: Program Manager

Course Contact Phone: +61 3 99254468

Course Contact Email: engineering-tafe@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Sanket Kakkad +61 3 9925 4381

Email: sanket.kakkad@rmit.edu.au

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

UEENEED002B – Assemble, set up and test personal computers

Course Description

This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

UEENEED012B Support computer hardware and software

Element:

1. Prepare to upgrade and maintain computer hardware and software.

Performance Criteria:

1.1 OHS procedures for a given work area are maintain computer identified, obtained and understood.
1.2 Established OHS risk control measures and procedures are followed in preparation for the work.
1.3 Appropriate person(s) are consulted to determine the nature of computer or peripheral  hardware/software upgrading or maintenance.
1.4 Appropriate personnel are consulted to ensure the work is co-ordinated effectively with others affected by the work.
1.5 Hardware subsystems needed to upgrade or maintain computers and peripherals are obtained in accordance with established procedures and checked against job requirements.
1.6 Software versions are deployed in accordance with established procedures and checked against job requirements.

Element:

2. Upgrade computer hardware and software.

Performance Criteria:

2.1 OHS risk control measures and procedures for carrying out the work are followed.
2.2 Computers are checked as being isolated where necessary in strict accordance OHS requirements and procedures.
2.3 Computers and peripherals are dismantled as needed for upgrading in accordance with service manual instructions or industry practices, and parts stored to prevent loss or damage.
2.4 Upgrading components are fitted and computer/peripheral apparatus is reassembled in accordance with service manual instructions or industry practices.
2.5 Upgrading software components are installed and accordance with service manual instructions or industry practices.
2.6 Operating system, including device drivers and application software are tested in preparation for return to service/customer.
2.7 Computer/peripheral apparatus is tested and prepared for return to customer.

Element:

3. Maintain operation of computer hardware and software.

Performance Criteria:

3.1 OHS risk control measures and procedures for computet hardware and carrying out the work are followed. 
3.2 The need to test or measure live is determined in strict accordance with OHS requirements and when
necessary conducted within established safety procedures.
3.3 Computers are checked as being isolated where necessary in strict accordance OHS requirements and procedures.
3.4 Computers and peripherals are dismantled as needed to find and rectify faults in accordance with service manual instructions and industry practices, and parts stored to prevent loss or damage.
3.5 Faults are identified using logical techniques drawing on knowledge of computer/peripheral hardware components and measured values of operating parameters.
3.6 Faulty components are rechecked and their fault status confirmed.
3.7 Operating system malfunctions are identified using logical techniques drawing on knowledge of operating system configuration requirements.
3.8 Device driver malfunctions are identified using logical techniques drawing on knowledge of device driver software configuration requirements.
3.9 Application software malfunctions are identified using logical techniques drawing on knowledge of software configuration requirements.
3.10 Malfunctions are rectified using latest software versions, incremental updates and bug and security patches.
3.11 Computer hardware/peripheral device, operating system, including device drivers, and application software are tested in preparation for return to service/customer.
3.12 Redundant files are removed and disposed of or archived in accordance with established procedures.
3.13 Methods for dealing with unexpected situations are selected on the basis of safety and specified work outcomes.
3.14 Maintenance is carried out efficiently without waste of materials and energy or damage to apparatus, the surrounding environment or other services.

Element:

4 Complete and report upgrading and maintenance activities

Performance Criteria:

4.1 OHS work completion risk control measures and procedures are followed.
4.2 Work area is cleaned and made safe in accordance with established procedures.
4.3 Written justification is produced for hardware software upgrading and maintenance.
4.4 Upgrading and maintenance is documented and appropriate person(s) notified in accordance with established procedures.

Learning Outcomes



Details of Learning Activities

This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.


Teaching Schedule

ISYS5670C

Semester I - Microsoft Windows Vista
Week 1 - Introduction to Windows Vista Client MCP 70-620 Ch. 1
Week 2 - Upgrade and Migrations MCP 70-620 Ch. 2
Week 3 - Trouble-shooting Post-Installation Systems Settings MCP 70-620 Ch. 3
Week 4 - Configuring and Trouble-shooting Internet Access MCP 70-620 Ch. 4
Week 5 - User Account Control MCP 70-620 Ch. 5
Week 6 - Configuring Internet Exporer Security MCP 70-620 Ch. 6
Week 7 - Configuring Network Connectivity MCP 70-620 Ch. 7                                                                                                                                                                                                                                              Week 8 - Practical Exam I 70-620 
Week 9 - Configuring Firewall and Remote Support Settings MCP 70-620 Ch. 8
Week 10 - Configuring Communications Applications Included in Windows Vista MCP 70-620 Ch. 9
Week 11 - Configuring Faxes, Media Applications and the Windows Sidebar, MCP 70-620 Ch. 10
Week 12 - Maintaining and Optimising Windows Vista MCP 70-620 Ch. 11
Week 13- Configuring Updates and Protecting Data MCP 70-620 Ch. 12
Week 14- Configuring Mobile Devices MCP 70-620 Ch. 13
Week 15 - Working with a Tablet PC MCP 70-620 Ch. 14
Week 16 - Practical Exam ii 70-620
Week 17 - Final Assessment
Week 18 - Alternative Assessments, Laboratory Catch-up

Semester II - Microsoft Windows 7

Week 18 - 36 will include lectures and labs based on the Windows 7 Operating System.

This will be a part of second semester which will commence from the 5th of July.


Learning Resources

Prescribed Texts


References

Microsoft Official Academic Course, Windows Vista Configuration - Craig Zacker


Other Resources


Overview of Assessment

Practical test
Project
Written Examination


Assessment Tasks

Laboratory Tasks (Lab Journal) - 10%

Practical Test (Laboratory)

Practical Exam I - 20%

Practical Exam II - 20%

Simulated Microsoft Exam / Written Exam - 50%


Assessment Matrix

Course Overview: Access Course Overview