Course Title: Support computer hardware and software

Part B: Course Detail

Teaching Period: Term1 2011

Course Code: ISYS5670C

Course Title: Support computer hardware and software

School: 130T Vocational Engineering

Campus: City Campus

Program: C6084 - Advanced Diploma of Computer Systems Engineering

Course Contact: Program Manager

Course Contact Phone: +61 3 99254468

Course Contact Email: engineering-tafe@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Noor Sateh,
9925 4013 
noor.sateh@rmit.edu.au,  

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

UEENEED002B – Assemble, set up and test personal computers

Course Description

This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

UEENEED012B Support computer hardware and software

Element:

1. Prepare to upgrade and maintain computer hardware and software.

Performance Criteria:

1.1 OHS procedures for a given work area are identified, obtained and understood.
1.2 Established OHS risk control measures and procedures are followed in preparation for the work.
1.3 Appropriate person(s) are consulted to determine the nature of computer or peripheral hardware/software upgrading or maintenance.
1.4 Appropriate personnel are consulted to ensure the work is co-ordinated effectively with others affected by the work.
1.5 Hardware subsystems needed to upgrade or maintain computers and peripherals are obtained in
accordance with established procedures and checked against job requirements.
1.6 Software versions are deployed in accordance with established procedures and checked against job requirements.

Element:

2. Upgrade computer hardware and software.

Performance Criteria:

2.1 OHS risk control measures and procedures for carrying out the work are followed.
2.2 Computers are checked as being isolated where necessary in strict accordance OHS requirements
and procedures.
2.3 Computers and peripherals are dismantled as needed for upgrading in accordance with service manual instructions or industry practices, and parts stored to prevent loss or damage.
2.4 Upgrading components are fitted and computer/peripheral apparatus is reassembled in accordance with service manual instructions or industry practices.
2.5 Upgrading software components are installed and accordance with service manual instructions or
industry practices.
2.6 Operating system, including device drivers and application software are tested in preparation for
return to service/customer.
2.7 Computer/peripheral apparatus is tested and prepared for return to customer.

Element:

3. Maintain operation of computer hardware and software.

Performance Criteria:

3.1 OHS risk control measures and procedures for carrying out the work are followed.
3.2 The need to test or measure live is determined in strict accordance with OHS requirements and when necessary conducted within established safety procedures.
3.3 Computers are checked as being isolated where necessary in strict accordance OHS requirements
and procedures.
3.4 Computers and peripherals are dismantled as needed to find and rectify faults in accordance with service manual instructions and industry practices, and parts stored to prevent loss or damage.
3.5 Faults are identified using logical techniques drawing on knowledge of computer/peripheral
hardware components and measured values of operating parameters.
3.6 Faulty components are rechecked and their fault status confirmed.
3.7 Operating system malfunctions are identified using logical techniques drawing on knowledge of
operating system configuration requirements.
3.8 Device driver malfunctions are identified using logical techniques drawing on knowledge of device
driver software configuration requirements.
3.9 Application software malfunctions are identified using logical techniques drawing on knowledge of
software configuration requirements.
3.10 Malfunctions are rectified using latest software versions, incremental updates and bug and security
patches.
3.11 Computer hardware/peripheral device, operating system, including device drivers, and application
software are tested in preparation for return to service/customer.
3.12 Redundant files are removed and disposed of or archived in accordance with established procedures.
3.13 Methods for dealing with unexpected situations are selected on the basis of safety and specified work outcomes.
3.14 Maintenance is carried out efficiently without waste of materials and energy or damage to apparatus, the surrounding environment or other services.

Element:

4 Complete and report upgrading and maintenance activities

Performance Criteria:

4.1 OHS work completion risk control measures and procedures are followed.
4.2 Work area is cleaned and made safe in accordance with established procedures.
4.3 Written justification is produced for hardware software upgrading and maintenance.
4.4 Upgrading and maintenance is documented and appropriate person(s) notified in accordance with
established procedures.

Learning Outcomes



Details of Learning Activities

This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.


Teaching Schedule

ISYS5670C

Semester I - Microsoft Windows 7

Week 1 - Lecture: Introduction Windows 7, Lecture: Installing Windows 7 , OHS procedures, Deploying software versions
Week 2 - Lab: Upgrading to Windows 7, Lab: Migrating User Profiles ,Upgrading and maintaining computer hardware and software.
Week 3 - Lecture: Deploying Windows 7, Lecture: Working with Disk and Devices, Dismantling computers and peripherals as needed to find and rectify faults  
Week 4 - Lab: Installing Windows 7, Lab: Capturing a Reference Image, Upgrading components are fitted and computer/peripheral apparatus is reassembled  
Week 5 - Lecture: Connecting to a Network, Lecture: Sharing Resources,  
Week 6 - Lab: Deploying a Captured Image, Lab: Working with Disks, Malfunctions are rectified using latest software versions  
Week 7 - Lecture: Working with Applications, Lecture: Managing and Monitoring Windows 7 Performance, Testing operating system, including device drivers and application software                                                                                                                                                                                                                                                 
Week 8 - Lab: Configuring Network Connections, Lab: Working with Shares, Documenting upgrade and maintenance
Week 9 - Lecture: Working with Workgroups and Domains, Lecture: Securing Windows 
Week 10 - Lab: Working with Printers, Lab: Configuring Applications
Week 11 - Lecture: Administering Windows 7, Lecture: Using Mobile Computers, Producing written justification for hardware software upgrading/maintenance
Week 12 - Lab: Managing and Monitoring Performance, Lab: Working with Workgroups and Domains, Redundant files are removed and disposed
Week 13- Lab: Configuring Security Settings, Lab: Remote Windows 7 Administration, Methods for dealing with unexpected situations are selected
Week 14- Lab: Administering Windows 7, Lab: Configuring Mobile Options, Identifying faults using logical techniques
Week 15 - Lab: Configuring Mobile Connectivity
Week 16 - Revision
Week 17 - Practical Exam I - 70-680
Week 18 - Laboratory Catch-up, Final Assessment

Semester II

Week 18 - 36 content to be proposed.

This will be a part of second semester which will commence from the 4th of July.


Learning Resources

Prescribed Texts

Microsoft Official Academic Course, Windows 7 Configuration - Craig Zacker


References

MCTS, Microsoft Windows 7 Configuration Study Guide, William Panek


Other Resources


Overview of Assessment

Practical test
Project
Written Examination


Assessment Tasks

Laboratory Tasks (Lab Journal) - 10% (Semester I & II)

Practical Test (Laboratory)

Practical Exam I - 20% (Semester I)

Practical Exam II - 20% (Semester II)

Written Exams:

Final Written Exam I - 25% (Semester I)

Final Written Exam II - 25% (Semester II)

This course is graded using the following course grades-

CHD- Competent with High Distinction
CDI- Competent with Distinction
CC- Competent with Credit
CAG- Competency Achieved - Graded
NYC- Not Yet Competent
DNS- Did Not Submit for Assessment. (This grade is only to be used where the student’s attendance in the course has been ‘confirmed’ (but they have not participated in any form of assessment and did not withdraw by the census date.)

Make sure you understand the special consideration policy available at -

http://www.rmit.edu.au/browse;ID=qkssnx1c5r0y (unresolved)


Assessment Matrix

Course Overview: Access Course Overview