Course Title: Utilise specialist communication skills to build strong relationships

Part A: Course Overview

Program: C6094 Advanced Diploma of Remedial Massage (Myotherapy)

Course Title: Utilise specialist communication skills to build strong relationships

Portfolio: SEH Portfolio Office

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Course Code




Learning Mode

Teaching Period(s)

Course Contact: Jeremy Sager

Course Contact Phone: +61 3 9925 4294

Course Contact Email:

Course Description

This unit relates to the application of specialist workplace communication techniques to build and maintain strong relationships with colleagues and clients, based on respect and trust. 

Pre-requisite Courses and Assumed Knowledge and Capabilities

This course is delivered concurrently with the following units of competency:
HLTHIR505B      Provide leadership in promoting effective work practices within the health industry
BSBINM601A     Manage knowledge and information

National Competency Codes and Titles

National Element Code & Title:

CHCCOM3C Utilise specialist communication skills to build strong relationships


1.    Identify appropriate communication strategies to meet the needs of clients and colleagues and build strong relationships

2.    Conduct effective communication with clients and staff

3.    Contribute to the development of effective communication strategies

4.    Represent the organisation to a range of groups

5.    Apply specific communication techniques to assist

6.    Implement mechanisms that facilitate group discussions

Learning Outcomes

Overview of Assessment

Assessment for this course forms part of the Advanced Diploma Remedial Massage (Myotherapy).
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter ( ) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (;ID=ln1kd66y87rc).