Course Title: Support computer hardware and software
Part B: Course Detail
Teaching Period: Term1 2012
Course Code: ISYS5670C
Course Title: Support computer hardware and software
School: 130T Vocational Engineering
Campus: City Campus
Program: C6110 - Advanced Diploma of Computer Systems Engineering
Course Contact: Program Manager
Course Contact Phone: +61 3 9925 4468
Course Contact Email: engineering-tafe@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Luke Eberbach
Phone: +61 3 9925 4381
Email: luke.eberbach@rmit.edu.au
Nominal Hours: 120
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
UEENEED002B – Assemble, set up and test personal computers
Course Description
This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
UEENEED012B Support computer hardware and software |
Element: |
1. Prepare to upgrade and maintain computer hardware and software. |
Performance Criteria: |
1.1 OHS procedures for a given work area are |
Element: |
2. Upgrade computer hardware and software. |
Performance Criteria: |
2.1 OHS risk control measures and procedures for |
Element: |
3. Maintain operation of computer hardware and software. |
Performance Criteria: |
3.1 OHS risk control measures and procedures for |
Element: |
4 Complete and report upgrading and maintenance activities . |
Performance Criteria: |
4.1 OHS work completion risk control measures and |
Learning Outcomes
Prepare to upgrade and maintain computer hardware and software.
Upgrade computer hardware and software.
Maintain operation of computer hardware and software.
Complete and report upgrading and maintenance activities.
Details of Learning Activities
Students will participate in a variety of teaching methods including lectures, tutorials, practicals, class discussion, audio-visual presentations, prescribed reading, review questions, case projects, and maintenance of an engineering journal.
Teaching Schedule
Week 1: Introduction to Windows 7
Lecture: Assign the Engineering Journal to be handed in during week 34. Windows 7 Versions, new and enhanced features of Windows 7, user interface, hardware requirements and system support
Lab: Activities 1-1, 1-2, 1-3
Performance Criteria UEENEED012B: 1.1, 1.2, 1.5, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 2: Introduction to Windows 7
Lecture: Application support, connectivity applications, networking models, chapter summary
Lab: Activities 1-4, 1-5
Performance Criteria UEENEED012B: 1.1, 1.2, 1.5, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 3: InstallinPerformance Criteria UEENEED012B: 1.1, 1.2, 1.5, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4 Week 3:g Windows 7
Lecture: Deployment enhancements in Windows 7, installation methods, installation types, Windows easy transfer
Lab: Activities 2-1, 2-2, 2-3, 2-4, 2-5
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 4: Installing Windows 7
Lecture: Attended installation, unattended installation, image-based installation, chapter summary
Lab: Activities 2-6, 2-7, 2-8, 2-9
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 5: Using the system utilities
Lecture: Control panel overview, administrative tools, hardware management
Lab: Activities 3-1, 3-2, 3-3, 3-4, 3-5, 3-6
Performance Criteria UEENEED012B: 1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 6: Using the system utilities
Lecture: Power management, display, chapter summary
Lab: Activities 3-7, 3-8, 3-9, 3-10, 3-11
Performance Criteria UEENEED012B: 1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 7: Managing disks
Lecture: Disk technology, partition styles, types of disk partitions
Lab: Activities 4-1, 4-2, 4-3
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 8: Managing disks
Lecture: Disk management tools, disk management tasks
Lab: Activities 4-4, 4-5, 4-6, 4-7
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 9: Managing disks
Lecture: Partition and volume management, virtual disk management tasks, chapter summary
Lab: Activities 4-8, 4-9, 4-10, 4-11
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 10: Managing file systems
Lecture: Supported file systems, file system tasks, file and folder attributes
Lab: Activities 5-1, 5-2, 5-3
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 11: Managing file systems
Lecture: File and folder permissions, previous versions, chapter summary
Lab: Activities 5-4, 5-5, 5-6
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 12: User management
Lecture: User Accounts, creating users, managing profiles
Lab: Activities 6-1, 6-2, 6-3
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 13: User management
Lecture: Network integration, parental controls, chapter summary
Lab: Activities 6-4, 6-5, 6-6, 6-7
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 14: Windows 7 security features
Lecture: Windows 7 security improvements, security policies, auditing
Lab: Activities 7-1, 7-2, 7-3, 7-4
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 15: Windows 7 security features
Lecture: User account control, malware protection, data security
Lab: Activities 7-5, 7-6, 7-7, 7-8
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 16: Revision and Open Book Practical Test I
Lecture: Revision
Lab: Open Book Practical Test I
Week 17 & 18: RMIT University Examination weeks
Week 19: Windows 7 security features
Lecture: Windows update, action centre, chapter summary
Lab: Activities 7-9, 7-10, 7-11, 7-12
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 20: Networking
Lecture: Networking overview, network architecture, IP Version 4, IP Version 6, file sharing, Internet connectivity
Lab: Activities 8-1, 8-2, 8-3, 8-4, 8-5, 8-6
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 21: Networking
Lecture: Wireless networking, Windows firewall, network bridging, ad-hoc and homegroup networks, chapter summary
Lab: Activities 8-7, 8-8, 8-9, 8-10
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 22: User productivity tools
Lecture: Printing, Windows fax and scan, Windows explorer
Lab: Activities 9-1, 9-2, 9-3, 9-4, 9-5, 9-6, 9-7
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3, 3.5, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 23: User productivity tools
Lecture: Search, Internet Explorer 8, chapter summary
Lab: Activities 9-8, 9-9, 9-10, 9-11, 9-12, 9-13
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3, 3.5, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 24: Performance tuning
Lecture: Performance enhancements, performance tuning overview, performance monitor
Lab: Activities 10-1, 10-2, 10-3, 10-4
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 25: Performance tuning
Lecture: Task manager, performance ranking, performance options, chapter summary
Lab: Activities 10-5, 10-6, 10-7, 10-8
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 26: Application support
Lecture: Application architecture, supported application environments, Windows 7 registry, file and registry virtualisation, run as administrator
Lab: Activities 11-1, 11-2, 11-3, 11-4, 11-5
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.5, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 27: Application support
Lecture: Application compatibility, application compatibility research tools, application control policies, chapter summary
Lab: Activities 11-6, 11-7, 11-8, 11-9, 11-10
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.5, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 28: Disaster recovery and troubleshooting
Lecture: General principles of troubleshooting, Windows backup and restore
Lab: Activities 12-1, 12-2, 12-3, 12-4, 12-5
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 29: Disaster recovery and troubleshooting
Lecture: Repairing Windows 7, preventative maintenance, advanced troubleshooting, chapter summary
Lab: Activities 12-6, 12-7, 12-8, 12-9, 12-10
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 30: Enterprise Computing
Lecture: Active directory, group policy, controlling device information, deployment planning
Lab: Activities 13-1, 13-2, 13-3, 13-4
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 31: Enterprise Computing
Lecture: Enterprise deployment tools, Windows server update services, network access protection, chapter summary
Lab: Activities 13-5, 13-6, 13-7
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 32: Remote Access
Lecture: Remote access and remote control overview, remote access dial-up connectivity, remote access VPN connectivity
Lab: Activities 14-1, 14-2, 14-3, 14-4
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 33: Remote Access
Lecture: Direct access, remote desktop, remote assistance, branch cache, sync centre, mobility centre, chapter summary
Lab: Activities 14-5, 14-6, 14-7
Performance Criteria UEENEED012B: 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4
Week 34: Revision and Open Book Practical Test II
Lecture: Revision and submission of Engineering Journal
Lab: Open Book Practical Test II
Week 35 & 36: MSAC Examination weeks - Centralised Closed Book Test
Learning Resources
Prescribed Texts
MCTS Guide to Microsoft Windows 7 (Exam# 70-680), Wright & Plesniarski |
9781111309770 |
References
Other Resources
Oracle Virtual Box virtualisation software - available for download from https://www.virtualbox.org/wiki/Downloads
Microsoft Windows 7 Enterprise 90-day Trial - available for download from http://technet.microsoft.com/en-us/evalcenter/cc442495.aspx
External USB Hard disk storage device with minimum capacity of 500GB
Overview of Assessment
Practical tests
Lab Journals
Closed book tests
Assessment Tasks
You are required to complete the following four assessment tasks:
1. Open Book Practical Test I - Week 16
2. Open Book Practical Test II - Week 34
3. Engineering Journal - Assigned in week 1, and due for submission in week 34
4. Centralised Closed Book Test - to be held during weeks 35 & 36
Assessment Matrix
Assessment Task |
Weighting |
Performance Criteria |
Open Book Practical Test I |
20% | 1.1, 1.2, 1.5, 1.6, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2 |
Open Book Practical Test II |
20% | 1.1, 1.2, 1.5, 1.6, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2 |
Engineering Journal | 20% | 1.1, 1.2, 2.1, 2.2, 3.1, 3.2, 3.3, 4.1, 4.2, 4.3, 4.4 |
Centralised Closed Book Test |
40% | 1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2 |
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