Course Title: Provide leadership in promoting effective and professional work practices

Part B: Course Detail

Teaching Period: Term1 2013

Course Code: EMPL7032

Course Title: Provide leadership in promoting effective and professional work practices

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C6119 - Advanced Diploma of Oral Health (Dental Hygiene)

Course Contact: Eleanor Schroeder

Course Contact Phone: +61 3 93411412

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This unit should be assessed after achievement of the following
related competency unit:

HLTAMBFC301B - Communicate with clients and colleagues to support health care

Course Description

This unit covers the knowledge, skills, attitudes, judgments and values required to provide leadership in establishing ethical, high quality and reflective professional work practices to patients, clients and others working within the health industry.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

TAFEDH001 Provide leadership in promoting effective and professional work practices


1. Model ethical work practices

Performance Criteria:

1.1 Processes are established and managed to ensure
confidentiality of client/patient information is maintained
1.2 Indications of variance from the agreed ethical practices
are actively followed up and rectified
1.3 Work practices that show respect for client/patient and staff rights are modelled to set the tone of the practice
1.4 The code of ethics for the practice is developed and
displayed to support a professional delivery of services
which are responsive to cultural and individual
1.5 An understanding and application of the principles of
duty of care is monitored and audited in all relevant
work activities
1.6 Relevant clinic procedures, policies and standards,
awards, standards and legislation are developed,
communicated and monitored for compliance


2. Implement reflective work practices and initiate professional development

Performance Criteria:

2.1 Knowledge of the historical, theoretical and
philosophical aspects of dental hygiene practice is used
to implement continual improvement of the profession
2.2 Own skill development needs and activities are
identified to contribute to a lifelong learning process,
innovation and best practice service delivery across the
2.3 Skills and competencies are transferred to new contexts
as the need arises
2.4 Participation in professional development activities is
actively pursued to maximize individual potential within
the discipline of dental hygiene and oral health care
2.5 Relevant skill development opportunities are identified
and communicated to others to encourage professional
2.6 Practices which maintain own workplace health are
developed and implemented where relevant in
accordance with occupational health and safety
guidelines including infection control
2.7 Advice and assistance is sought from legitimate sources
as and when appropriate to improve work performance
2.8 Work practices are adjusted to incorporate advice that
addresses performance issues in order to maintain
agreed work outcomes


3. Initiate quality improvement activities

Performance Criteria:

3.1 Relevant accreditation and other standards are
embraced and communicated to support the delivery of
agreed service standards
3.2 Performance is routinely reviewed against agreed
standards and legislative requirements
3.3 Changes to work practices and procedures are responded to positively in accordance with
organisational and legislative requirements
3.4 Partnerships with stakeholders such as the client/
patient, the broader community and other professional
health service providers, are developed and maintained
to measure the satisfaction with the quality of health


4. Identify professional and health care that is patient centered

Performance Criteria:

4.1 Identify and interpret patient goals, values, beliefs and
preferences in order to establish a patient centred care
approach that incorporates all of the patient’s needs
4.2 Indentify evaluation methodologies/strategies to attain,
evaluate and action patient satisfaction/dis-satisfaction

Learning Outcomes

These are described in the elements

Details of Learning Activities

class presentations group and individual

teacher led presentations

individual research

participation at dental trade show

registration with various dental organisations

case studies

Teaching Schedule

Classes start beginning semester one, classes will be delivered in blocks of 3 hours and will be made up of a combination of learning modalities

Learning Resources

Prescribed Texts


Other Resources





Recommended reading and references as uploaded on blackboard, including classroom presentations

Overview of Assessment

Assessment for this unit will include written tasks and tests

Assessment Tasks

class participation/contribution

individual presentation

completion of workbook activities

contribution online to class discussions/reflective journal

written assessment

Assessment Matrix

class participation/contribution 10 %

individual presentation 10%

completion of workbook activities 10%

attendance at trade show 10%

contribution online to class discussions/reflective journal 10%

written assessment 50% (passmark 60%)

Other Information

Critical aspects for assessment
and evidence required to
demonstrate competency in this
 candidates must demonstrate their ability to apply
essential knowledge identified for this competency unit
before undertaking independent workplace application
 this competency unit should be assessed in conjunction
with relevant competency unit(s) in delivery of the
Advanced Diploma of Oral Health (Dental Hygiene)
 evidence must demonstrate the individual’s ability to
apply their knowledge within the requirements of dental
hygiene practice
 consistency of performance should be demonstrated over
the required range of workplace situations relevant to an
identified work role

Course Overview: Access Course Overview