Course Title: Communicate with clients and colleagues to support health care

Part B: Course Detail

Teaching Period: Term1 2014

Course Code: OHTH5734C

Course Title: Communicate with clients and colleagues to support health care

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C6119 - Advanced Diploma of Oral Health (Dental Hygiene)

Course Contact: Eleanor Schroeder

Course Contact Phone: +61 3 93411412

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Eleanor Schroeder - 93411412

Nominal Hours: 20

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit covers the skills required to exercise effective communication skills with clients and colleagues to support the delivery of client care services within the health industry.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

HLTAMBFC301D Communicate with clients and colleagues to support health care


1. Exercise effective communication techniques

Performance Criteria:

1.1 Use verbal and non-verbal communication constructively to achieve planned work outcomes
1.2 Ensure all communication with clients and colleagues reflects an understanding and respect for individual differences and needs
1.3 Introduce oneself appropriately when required
1.4 Use interviewing and active listening techniques where needed to identify and confirm work and/or client requirements
1.5 Ensure communication is clear and relevant to situation, context and activities undertaken
1.6 Use touch and other non-verbal means of communication prudently, carefully and only as appropriate
1.7 Seek advice about communication difficulties with clients or colleagues from supervisor or other appropriate person and implement as required
1.8 Seek advice and assistance from appropriate sources as required to maintain and develop effective communication skills
1.9 Adjust own style to incorporate advice that addresses performance issues to maintain the agreed standard of effective communication


2. Convey and receive information using available modes of communication

Performance Criteria:

2.1 Use communication codes and equipment correctly
2.2 Acknowledge and/or clarify information received using active listening
2.3 Check to ensure information conveyed has been received and correctly understood


3. Follow routine instructions

Performance Criteria:

3.1 Ensure workplace instructions are interpreted correctly and carried out within agreed time frames
3.2 Seek clarification of work instructions when required to ensure understanding
3.3 Refer any difficulties in carrying out instructions to supervisor or appropriate person to ensure required work outcomes


4. Communicate with clients

Performance Criteria:

4.1 Establish rapport through open, sensitive and confident manner
4.2 Inform client (or their agent) about client care procedures in a manner, and at a time consistent with the overall needs of the client and situation as a whole
4.3 Obtain information from client or others showing the firmness, sensitivity and respect for confidentiality demanded by the situation
4.4 Recognise and respect religious, social and cultural differences between individuals that may require special communication skills or client care procedures


5. Complete reports as required

Performance Criteria:

5.1 Complete reports/records as required to the standard expected in the workplace
5.2 Ensure reports are clear and accurate and completed correctly within identified time frames


6. Present a positive image of the organisation to the public

Performance Criteria:

6.1 Conduct communication with the public in a courteous manner and respecting privacy
6.2 Ensure standards of personal presentation are appropriate to the organisation

Learning Outcomes

On completion of this unit you will have the skills required to exercise effective communication skills with clients and colleagues to support the delivery of client care services within the health industry.

Details of Learning Activities

Learning activities: Includes a combination of some or all of the following, Class attendance and participation, individual or group project work, e-learning, self-directed learning, Blackboard collaborate.
role-play/simulation, Pre-Clinical and clinical practice in the simulation lab / undergraduate teaching clinic
Learning Outcomes : To be able to practice effectively as a Professional Dental Hygienist, according to the guidelines and within your scope of practice.

Teaching Schedule

Timetable to be issued

Learning Resources

Prescribed Texts


Other Resources

Overview of Assessment

Assessment will include oral and written reports on case studies

Assessment Tasks

Assessment for this course forms part of the Advanced Diploma Oral Health (dental hygiene)
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods.You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter ( ) summarises your responsibilities as an RMIT student as well as those of your teachers.

Assessment Matrix

Overview of assessment
May include:
Observation in the work place with questioning to address
appropriate application of knowledge
• written assignments/projects/exam
• case study and scenario as a basis for discussion of issues and strategies to contribute to best practice
• questioning – verbal and written
• completion of clinical log book
70% Pass mark

Course Overview: Access Course Overview