Course Title: Support computer hardware and software for engineering applications

Part B: Course Detail

Teaching Period: Term1 2017

Course Code: EEET7067C

Course Title: Support computer hardware and software for engineering applications

School: 174T School of VE Engineering, Health & Science

Campus: City Campus

Program: C6121 - Advanced Diploma of Computer Systems Engineering

Course Contact: Program Manager

Course Contact Phone: +61 3 9925 4468

Course Contact Email: vocenengineering@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Divya Anshu Bhardwaj
Phone: +61 3 9925 4163
Email: divya.bhardwaj@rmit.edu.au

Anu Mehta
Phone: +61 3 9925 4252
Email: anu.mehta@rmit.edu.au

Noor Sateh
phone:+61 3 9925 4013
Email: noor.sateh@rmit.edu.au

Luke Eberbach
Phone: +61 3 9925 4381
Email: luke.eberbach@rmit.edu.au

 

Nominal Hours: 120

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

UEENEED102A & UEENEEE101A
 

Course Description

This unit covers upgrading and maintaining computers, computer devices and peripherals and installing, maintaining and configuring software. It encompasses safe working practices, installing and testing the upgrading components, locating faults in hardware components, replacing faulty subsystems, installing and testing the operating system and application software, testing functionality, rectifying malfunctions, following written and oral instruction and procedures and applying appropriate customer relations.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

UEENEED112A Support computer hardware and software for engineering applications

Element:

1 Prepare to upgrade and maintain computer hardware and software.

Performance Criteria:

1.1 OHS procedures for a given work area are identified, obtained and understood. 1.2 Established OHS risk control measures and procedures are followed in preparation for the work. 1.3 Appropriate person(s) are consulted to determine the nature of computer or peripheral hardware/software upgrading or maintenance. 1.4 Appropriate personnel are consulted to ensure the work is co-ordinated effectively with others affected by the work. 1.5 Hardware subsystems needed to upgrade or maintain computers and peripherals are obtained in accordance with established procedures and checked against job requirements. (See Note 1) 1.6 Software versions are deployed in accordance with established procedures and checked against job requirements. (See Note 2)

Element:

2 Upgrade computer hardware and software.

Performance Criteria:

2.1 OHS risk control measures and procedures for carrying out the work are followed. 2.2 Computers are checked as being isolated where necessary in strict accordance OHS requirements and procedures. 2.3 Computers and peripherals are dismantled as needed for upgrading in accordance with service manual instructions or industry practices, and parts stored to prevent loss or damage. 2.4 Upgrading components are fitted and computer/peripheral apparatus is reassembled in accordance with service manual instructions or industry practices. 2.5 Upgrading software components are installed and accordance with service manual instructions or industry practices. 2.6 Operating system, including device drivers and application software are tested in preparation for return to service/customer. (See Note 3) 2.7 Computer/peripheral apparatus is tested and prepared for return to customer.

Element:

3 Maintain operation of computer hardware and software.

Performance Criteria:

3.1 OHS risk control measures and procedures for carrying out the work are followed. 3.2 The need to test or measure live is determined in strict accordance with OHS requirements and when necessary conducted within established safety procedures. 3.3 Computers are checked as being isolated where necessary in strict accordance OHS requirements and procedures. 3.4 Computers and peripherals are dismantled as needed to find and rectify faults in accordance with service manual instructions and industry practices, and parts stored to prevent loss or damage. 3.5 Faults are identified using logical techniques drawing on knowledge of computer/peripheral hardware components and measured values of operating parameters. 3.6 Faulty components are rechecked and their fault status confirmed. 3.7 Operating system malfunctions are identified using logical techniques drawing on knowledge of operating system configuration requirements. 3.8 Device driver malfunctions are identified using logical techniques drawing on knowledge of device driver software configuration requirements. 3.9 Application software malfunctions are identified using logical techniques drawing on knowledge of software configuration requirements. 3.10 Malfunctions are rectified using latest software versions, incremental updates and bug and security patches. 3.11 Computer hardware/peripheral device, operating system, including device drivers, and application software are tested in preparation for return to service/customer. 3.12 Redundant files are removed and disposed of or archived in accordance with established procedures. 3.13 Methods for dealing with unexpected situations are selected on the basis of safety and specified work outcomes. 3.14 Maintenance is carried out efficiently without waste of materials and energy or damage to apparatus, the surrounding environment or other services.

Element:

4 Complete and report upgrading and maintenance activities.

Performance Criteria:

4.1 OHS work completion risk control measures and procedures are followed. 4.2 Work area is cleaned and made safe in accordance with established procedures. 4.3 Written justification is produced for hardware software upgrading and maintenance. 4.4 Upgrading and maintenance is documented and appropriate person(s) notified in accordance with established procedures.


Learning Outcomes


Refer to Elements


Details of Learning Activities

You will involve in the following learning activities to meet requirements for this competency and stage 1 competencies for Engineering Associates.
• Lecture
• Practical Exercises


Engineers Australia Mapping Information:
This course is mapped against stage 1 competencies for Engineering Associates developed by Engineers Australia as detailed below:

This course is mapped against stage 1 competencies for Engineering Associates developed by Engineers Australia as detailed below:

EA 1. Knowledge and Skill Base

EA1.1. Descriptive, formula-based understanding of the underpinning natural and physical sciences and the engineering fundamentals applicable to the practice area.
EA 1.2. Procedural-level understanding of the mathematics, numerical analysis, statistics, and computer and information sciences which underpin the practice area.
EA 1.3. In depth practical knowledge and skills within specialist sub-disciplines of the practice area.
EA 1.4. Discernment of engineering developments within the practice area.
EA 1.5. Knowledge of contextual factors impacting the practice area.
EA 1.6. Understanding of the scope, principles, norms, accountabilities and bounds of contemporary engineering practice in the area of practice.

EA 2. Engineering Application Ability

EA 2.1. Application of established technical and practical methods to the solution of well-defined engineering problems.
EA 2.2. Application of technical and practical techniques, tools and resources to well defined engineering problems.
EA 2.3. Application of systematic synthesis and design processes to well defined engineering problems.
EA 2.4. Application of systematic project management processes.

EA 3. Professional and Personal Attributes

EA 3.1. Ethical conduct and professional accountability.
EA 3.2. Effective oral and written communication in professional and lay domains.
EA 3.3. Creative, innovative and pro-active demeanour.
EA 3.4. Professional use and management of information.
EA 3.5. Orderly management of self, and professional conduct.
EA 3.6. Effective team membership and team leadership


Engineers Australia Stage 1 Competencies are mapped with competency UEENEED112A  in the Assesment Matrix.


Teaching Schedule

The proposed teaching schedule for this competency is detailed below:

Week

Topics Delivered

Elements/Performance Criteria

1


Lecture:Introduction to Windows 10

Assign the Reflective Journal to be handed in during week 16. A sample of the reflective journal is to be submitted in week 4 for feedback. 
Lab: Activities 

 

1.1, 1.2, 1.5, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

2


Lecture:Installing Windows10
Lab: Activities 


 

1.1, 1.2, 1.5, 2.1, 2.2, 2.3, 2.4, 3.1, 3.2, 3.3, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

3

Lecture: Using the System Utilities

Lab: Activities 

 

1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

4


Lecture:Managing Disks and File Systems

 Lab: Activities ,Reflective Journal review and feedback

 

1.1, 1.2, 1.3, 1.4, 1.5, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

5

Lecture: User Management
Lab: Activities 


 

1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

6

Lecture: Windows 10 Security Features

Lab: Activities 
 

1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

7

Lecture: 
Networking
Lab: Activities 

 

1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

8

Lecture: 
User Productivity Tools
Lab: Activities 
 

1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

9

Lecture: Windows 10 Application Support

1.1, 1.2, 1.3, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.7, 3.1, 3.2, 3.3, 3.4, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

10

Lecture: Performance Tuning and Systems Recovery
Lab: Activities 

 

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

11

Lecture: 
Microsoft Intune Device Management
Lab: Activities 

 

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.11, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

12

Lecture: Configuring Hyper-V
Lab: Activities 
 

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

13

Lecture: Enterprise Computing


Lab: Activities 

 

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

14

Lecture: Remote Access and Client Support
Lab: Activities

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

15

Lecture: Configuring and Maintaining Network Security
Lab: Revision for Practical Test 

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

16

Revision and Practical Test 
Lecture: Revision 

Reflective Journal Submission

Practical Test

1.1, 1.2, 1.3, 1.4, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

17-18

Closed Book Written/OnlineTest

 1.1, 1.2, 1.3, 1.4, 1.6, 2.1, 2.2, 2.5, 2.6, 2.7, 3.1, 3.2, 3.3, 3.5, 3.6, 3.7, 3.8, 3.9, 3.10, 3.11, 3.12, 3.13, 3.14, 4.1, 4.2, 4.3, 4.4

 

 

 

 

• Student directed hours involve completing activities such as reading online resources, assignments, individual student-teacher course-related consultation. Students are required to self-study the learning materials and complete the assigned out of class activities for the scheduled non-teaching hours. The estimated time is 50 hours outside the class time.


Learning Resources

Prescribed Texts

Microsoft Specialist Guide to Microsoft Windows 10 Configuring Windows Devices, Exam#70-697. Wright & Plesniarski

9781285868578


References


Other Resources

Blackboard
 


Overview of Assessment

The assessment is conducted in both theoretical and practical aspects of the course according to the performance criteria set in the National Training Package. Assessment may incorporate a variety of methods including written/oral activities and demonstration of practical skills to the relevant industry standards. Participants are advised that they are likely to be asked to personally demonstrate their assessment activities to their teacher/assessor. Feedback will be provided throughout the course. To successfully complete this course you will be required to demonstrate competency in each assessment task detailed under Assessment Tasks: 

Assessment 1: Practical Test

Weighting towards final grade (%): 50

Assessment 2: Reflective Journal

Weighting towards final grade (%): 20 

Assessment 3: Closed Book Test

Weighting towards final grade (%): 30

these tasks assesses the following Course Learning Outcomes (CLOs):  

Assessment Mapping Matrix 

Element/

Performance Criteria Covered

Practical Test

Reflective Journal

Closed Book Test

1.1

x

x

 

1.2

x

x

 

1.3

x

  

1.4

x

  

1.5

x

 

x

1.6

x

  

2.1

x

x

x

2.2

x

 

x

2.3

x

x

 

2.4

x

  

2.5

x

  

2.6

x

x

x

2.7

x

x

 

3.1

x

x

 

3.2

x

x

 

3.3

x

 

x

3.4

 

x

x

3.5

 

x

x

3.6

 

x

x

3.7

 

x

x

3.8

 

x

x

3.9

 

x

x

3.10

x

x

 

3.11

x

x

 

3.12

x

x

 

3.13

x

x

 

3.14

x

x

 

4.1

x

 

x

4.2

x

 

x

4.3

x

x

 

4.4

x

x

 


Assessment Tasks

Assessment 1: Practical Test

Weighting towards final grade (%): 50

Assessment 2: Reflective Journal

Weighting towards final grade (%): 20

Assessment 3: Closed Book Test

Weighting towards final grade (%): 30



This course is graded as Competent or Not Yet Competent and subsequently the following course grades are allocated:

80 - 100: CHD - Competent with High Distinction
70 - 79: CDI - Competent with Distinction
60 - 69: CC - Competent with Credit
50 - 59: CAG - Competency Achieved - Graded
0 - 49: NYC - Not Yet Competent
DNS - Did Not Submit for Assessment.
 


Assessment Matrix

 Assessment vs UEENEED112A Elements & Performance Criteria

 UEENEED112A Elements & Performance Criteria
Assessments1.11.21.31.41.51.62.12.22.32.42.52.62.73.13.23.33.43.53.63.73.83.93.103.113.123.133.144.14.24.34.4
Practical Testxx xxxxx x xxxxxxx x       x x x x x x x x x
Reflective Journalxx    x x  x x x x  x x x x x x x x x x x   x x
Closed Book Test    x xx   x   xxxxx x x      x x  

 Assessment vs Engineers Australia Stage 1 Competencies

Engineers Australia Stage 1 Competencies
 EA1.1EA1.2EA1.3EA1.4EA1.5EA1.6EA2.1EA2.2EA2.3EA2.4EA3.1EA3.2EA3.3EA3.4EA3.5EA3.6
Practical Test  XXX XX  XXXXXX
Reflective JournalX XXX  XX   X X X XX 
Closed Book Test   X X XX X  X   X 
All Assessments
UEENEED112A
1
 333 331 333332
 0 (Blank)    Graduate attribute is not assessed.        
 1     Graduate attribute is assessed in at least one, but less than one-third, of the Element
 2     Graduate attribute is assessed in at least one third, but less than two-thirds, of the Element           
 3    Graduate attribute is assessed in more than two-thirds of the Element         

Other Information

 Credit Transfer and/or Recognition of Prior Learning (RPL):

You may be eligible for credit towards courses in your program if you have already met the learning/competency outcomes through previous learning and/or industry experience. To be eligible for credit towards a course, you must demonstrate that you have already completed learning and/or gained industry experience that is:

• Relevant
• Current
• Satisfies the learning/competency outcomes of the course

Please refer to http://www.rmit.edu.au/students/enrolment/credit to find more information about credit transfer and RPL.

Study and Learning Support:

Study and Learning Centre (SLC) provides free learning and academic development advice to you. Services offered by SLC to support your numeracy and literacy skills are:
• Assignment writing, thesis writing and study skills advice
• Maths and science developmental support and advice
• English language development

Please refer to http://www.rmit.edu.au/studyandlearningcentre to find more information about Study and Learning Support.

Disability Liaison Unit:

If you are suffering from long-term medical condition or disability, you should contact Disability Liaison Unit to seek advice and support to complete your studies.

Please refer to http://www.rmit.edu.au/disability to find more information about services offered by Disability Liaison Unit.

Late Submission:

If you require an Extension of Submittable Work (assignments, reports or project work etc.) for seven calendar days or less (from the original due date) and have valid reasons, you must complete an Application for Extension of Submittable Work (7 Calendar Days or less) form and lodge it with the Senior Educator/ Program Manager.

The application must be lodged no later than one working day before the official due date. You will be notified within no more than two working days of the date of lodgement as to whether the extension has been granted.

If you seek an Extension of Submittable Work for more than seven calendar days (from the original due date), you must lodge an Application for Special Consideration form under the provisions of the Special Consideration Policy, preferably prior to, but no later than two working days after the official due date.

Submittable Work (assignments, reports or project work etc.) submitted late without approval of an extension will not be accepted or marked.

Special Consideration:

Please refer to http://www.rmit.edu.au/students/specialconsideration to find more information about special consideration.

Plagiarism:

Plagiarism is a form of cheating and it is very serious academic offence that may lead to expulsion from the university.

Please refer to http://www.rmit.edu.au/academicintegrity to find more information about plagiarism.

Email Communication:

All email communications will be sent to your RMIT email address and you must regularly check your RMIT emails.
 

Course Overview: Access Course Overview