Course Title: Undertake case-management in a justice environment

Part B: Course Detail

Teaching Period: Term1 2015

Course Code: JUST5716

Course Title: Undertake case-management in a justice environment

School: 365T Global, Urban and Social Studies

Campus: City Campus

Program: C6124 - Advanced Diploma of Justice

Course Contact: Irene Pagliarella, Program Manager

Course Contact Phone: +61 3 9925 4581

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Sandra Reitano

Ph: 9925 2917


Nominal Hours: 50

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Successful completion of, or demonstrated equivalence to, the following units of competency:

VU20861 Apply criminal law within justice environments
VU20862 Work with family violence contexts within justice environments
VU20863 Work with culturally diverse clients within justice environments
VU20864 Work with conflict resolution and mediation processes within justice environments
VU20865 Apply management and leadership within justice environments

And ONE of the following electives:

LGACOM406A Investigate alleged breaches of legislation and prepare documentation
CHCAOD402B Work effectively in the alcohol and other drugs sector

Course Description

In this course you will develop the skills and knowledge required to conduct client assessment, plan, implement and monitor suitable case‐management for clients within justice contexts.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

VU20858 Undertake case-management in a justice environment


1. Review case-management process in legal environments

Performance Criteria:

1.1 Current approaches to case-management processes are researched and critically analysed
1.2 Complex client issues are identified and feasible responses in justice contexts researched
1.3 Complex legal, ethical and budgetary issues pertaining to aspects of case-management process are addressed
1.4 Processes for monitoring and changing case-management plan are established according to organisation requirements and in consultation with relevant people


2. Conduct client assessment

Performance Criteria:

2.3 Critical review of assessment processes and protocols is undertaken to inform preparation for assessment
2.4 Client is interviewed using communication strategies to assist client engagement and collaboration
2.5 Appropriate referrals, information and advocacy are provided in accordance with ethical, organisational and legislative requirements
2.6 Client assessment information is recorded in accordance with ethical, organisational and legislative requirements


3. Develop and implement case-management plan

Performance Criteria:

3.1 Relevant client assessment information is accessed and used to inform case-management plan
3.2 Client management plan is developed, and goals set, in conjunction with client
3.3 Level of case-management support required to implement case-management plan is estimated in consultation with relevant people
3.4 Collaborative relationships with other support/treatment services are developed and maintained to ensure high-quality client outcomes



4. Monitor and review case-management

Performance Criteria:

4.1 Planned services, support and resources are regularly monitored against planned goals and objectives

4.2 Periodic adjustments to services, supports and resources, as required to best meet client-identified goals, are implemented

4.3 Client outcomes are evaluated, where possible in conjunction with client, and in consultation with relevant people
4.4 Findings are used to inform future practice

Learning Outcomes

On completion of the course, you will be able to:
• Develop and implement a case‐management plan for a client within a justice context
• Monitor a case‐management process using evaluation of outcomes to inform future practice
• Provide evidence of knowledge of case‐management processes and approaches
• Provide evidence of knowledge of relevant legislative and statutory requirements

Details of Learning Activities

You will participate in a variety of learning activities (in class and out of class). These may include the following;
• class exercises to review discussions/lectures
• practical demonstrations
• analysis/critique of relevant reading material
• group projects
• peer learning
• guest lecture/presentation
• peer teaching and class presentations
• group discussion
• research
• independent project based work
• group activities/projects
• ‘workshopping’ of student projects including peer/lecturer feedback
• visits to galleries and events

Teaching Schedule

Week One
Lecture: Overview of Case Management in justice environments. Course Outline & Assessment Requirements.
Case Management Principles – cornerstone of case management practice.

Getting to know each other
Case management models
Course Guides and Assessment tasks

Week Two
Lecture: Applying theory to case management

Case Management Principles
Case vignettes and interview practice/role plays

Week Three
Lecture: Applying theory to case management continued

Case Management Principles
Case vignettes and interview practice/role plays

Week Four
Lecture: Applying theory to case management continued

Case vignettes and interview practice/role plays
Formative Assessment – interview feedback

Week Five
Lecture: Cognitive behavioural approaches

Case vignettes and interview practice


Week Six
Lecture: Impact of Trauma and interventions

Case vignettes and interview practice/role plays

Week Seven
Lecture: Problem solving – and working with clients with mental illness

Case vignettes and interview practice/role plays
Final Discussion of Interview assessment task

Week Eight
Lecture: Making assessments and
client engagement

Development of Case Management Plans

Week Nine
Lecture: Risk Assessment and Risk Management and importance of case notes

Case vignettes and risk assessment

Week Ten
Lecture: Interventions and case management with sex offenders

Case Vignettes and Risk Assessment
Discussion re Assessment 3

Week Eleven
Lecture: Working with Violent clients

Case Vignette
Discussion of the final assessment- how will you include information from this week’s session in you vignette?

Week Twelve
Lecture: Supervision (educative, supportive, administrative)

Discussion of final assessment- + ensuring that you are aware of the way you need to refer to supervision in this assessment

NOTE: While your teacher will cover all the material in this schedule, the order is subject to change depending on class needs and availability of speakers and resources.

It is strongly advised that you attend all sessions in order to engage in the required learning activities, ensuring the maximum opportunity to gain the competency.
We expect that students engage in learning through a combination of lectures, individual reading and study, meaningful feedback on written work and structured activities that encourage critical thinking and the development of discipline specific knowledge and practical skills.
Students are active participants and this course prioritises learning by doing. It is essential that students take ownership of their studies and work on developing skills as independent learners in time allocated away from lectures and class time.
As a student you need to demonstrate both knowledge and practical skills relevant to the course content within the classroom environment. Engagement with educators and other students is critical to you maximising learning opportunities and achieving satisfactory results. Participation in classroom discussion and activities will allow educators to apply observational assessment during role-plays, exercises and assignments and provide you with feedback.
You will be required to sign an attendance sheet and if you are absent from class, it is your responsibility to advise your educator and complete any written tasks that may have been allocated.
Students are required to carefully plan and use their time productively and submit assessments as required. All assessments tasks should be researched and drafted well in advance of the set submission dates.
The course will use blended learning techniques, including; lectures, discussions, activities in class and learner directed activities supported by a range of resources available in class and on Blackboard system

Feedback - You will receive verbal and written feedback on your work. This feedback also includes suggestions on how you can proceed to the next stage of developing your projects. 

Student Progress - Monitoring academic progress is an important enabling and proactive strategy to assist you to achieve your learning potential. Student progress policy:;ID=vj2g89cve4uj1

Learning Resources

Prescribed Texts



There is no prescribed text for this course. All required readings and case studies will be available either:
Via My RMIT/Studies Blackboard
Handed out in class as a hard copy
Accessible by CD/DVD
Via the internet/assigned website
Accessible via the RMIT Library

Other Resources

Powerpoint for the lectures will generally be made available AFTER the class, however these are not a replacement for attending lectures. Lectures may have additional information, activities or visual material, which will not be available through Blackboard.

It is essential that you access the Blackboard site at least once a week, as announcements and emails are considered an effective means of communication between educators and students.

Overview of Assessment

Assessments may incorporate a variety of methods including role plays, observations, lectures, tutorials, class discussion, reports, group/individual training workshops, and audio-visual presentations.



Assessment Type

Word limit or equivalent

Assessment (Formative)

Workshop scenarios - Triad interview models (weekly)


Assessment One

Critique of Case Management Theories

1000 words

 Assessment Two

 Interview and Critical Reflection

1000 words

Assessment Three

Risk Assessment and Contact Journal

1800 words












If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.

A student charter summarises your responsibilities as an RMIT student as well as those of your teachers.

Your course assessment conforms to RMIT assessment principles, regulations, policies, procedures and instructions which are available for review online:;ID=c15i3ciaq8ca

Assessment Tasks

The assessable tasks are as follows:
Formative Assessment One (Week 4) will consist of engaging in a ‘layered’ project task that will assist with Summative Assessment One and Two. This will be based on the performance criteria of the applicable elements. You will have the opportunity to receive feedback and make adjustments/improvements to the areas you are not competent in as a form of ongoing monitoring of your progress.

Summative Assessment Task One Interview + reflections- this must be written under prescribed headings below- this is not negotiable. Failure to do this will result in a loss of marks.

You will practice interviewing from the first workshop so that you can do well and have fun in this assessment task.
You will be required to undertake an interview and submit this on the Blackboard. You will be given a number of case vignettes to choose from. You will be required to do an initial interview and assess the major issues the client presents with.

You will then need to provide written reflections (1500 words) on
• What were the major issues that the client faced?- include reference to the critical risk issues
• What went well during the interview?
• What didn’t go well during the interview?
• What did you learn during the interview process?
• How did you apply the principles of case management?
• What would you do differently next time?
• What theory/theories would you use to work with your client and how do these relate/apply to case management.

Further information about this assessment task will be discussed in the early classes. While you will have the opportunity to practice interviewing in the workshop, this exercise will take place outside class time. It must also be uploaded onto the Blackboard

Assessment Task Two - Written assessment – Case Vignette (2200 words). This must be written under prescribed headings below- this is not negotiable. Failure to do this will result in a loss of marks.

The word count does not include the contact book/list of services that you need to submit separately. This can be whatever length that you choose!

Case vignettes will be provided. You will be able to choose from a range of case vignettes which will be provided to you in your workshops. You will be expected to conduct an assessment and cover the following issues/areas:
• A summary of the significant background issues for the client
• A summary of the major risk issues and or problems that the client is currently facing
• An outline of the Case Management Plan to manage the client’s risk issues?
• Discuss the theories that are relevant to the risk assessment/ analysis
• Determine the case management principles that you would utilised in your case management work?
• Determine what possible strategies could be used to assist the client in the resolution of his/her issues and or problems?
• How will supervision be utilised to assist the assessment report?
• Determine what community links and networks would need to be made to assist the client (a summary of community resources that could be utilised needs to be provided here – it may be valuable to commence a contact book – a strategy suggested by a practitioner in the field)?

You must be mindful of not ’overworking’ your client – This will be discussed further in class. There is an expectation that you will work in groups during class time to pool ideas and possible solutions. An individual paper however needs to be submitted. The outline for this paper will be discussed in class.

Students must demonstrate competency IN ALL assessment tasks to pass this subject.

Assessment Matrix

This is available via MyRMIT/Studies.
The assessments have been designed to cover all Learning Outcomes and will be graded in accordance with RMIT’s Mark Table which is as follows:

  • CHD Competent with High Distinction
  • CDI Competent with Distinction
  • CC Competent with Credit
  • CAG Competency Achieved - Graded
  • NYC Not Yet Competent
  • DNS Did not Submit for Assessment

Grades which apply to course delivered in accordance with competency-based assessment (not-graded)

  • CA Competency Achieved
  • NYC Not Yet Competent
  • DNS Did Not Submit For Assessment

Assessment Deadlines
Any due date for any assignment is to be considered a deadline. You can submit work at any time prior to the submission date, but it must be into the Administration office by close of business (5pm) of the day the submission is due.

Assessment Format
As a student of the Justice VE program, it is expected that you adhere to the following criteria regarding essays/research/reports;

1. For an ADVANCED DIPLOMA written assessment task/s – no less than 2500 words, 5 academic references and ONE in-text citation per paragraph.
2. A paragraph is usually between 200 – 250 words.
3. A sentence is usually between 20 - 25 words.
4. American Psychological Association (APA) Referencing Style is the EXPECTED referencing style for the school of Criminal Justice (VE).
5. We highly recommend that all students download a copy of the APA Referencing Guide which is available on the Blackboard or purchase a Pocket Guide to APA style from the campus bookshop.
6. APA Referencing system is to be used and all in-text citations must be recorded according to APA standards.
7. An academic reference is a scholarly source (journal articles that are peer reviewed, a published book, an approved government or organisation website etc).
8. Written reports, research projects or essays are to demonstrate an understanding of the concepts and familiarity with the prescribed or negotiated topics
9. It is expected that all submitted work will be well written, with clear and consistent grammar, expression and punctuation. It must be well structured and address the issues raised in the chosen topic in a logical ordered and organised manner.
10. Written submissions must demonstrate appropriate preparation, reading and research.
11. Double or 1.5 spacing and a font size of 10-12 must be used in either Arial or Times Roman. Do not submit double paged assessments.
12. All assignments to be submitted via the Drop Box (Building 37, level 2) and submitted via email to the Advanced Diploma email address to verify submission ( Assessments must be submitted by 5pm (close of business).
13. Alternatively, your assessments can be uploaded into the assignment section of Blackboard as outlined in the assessment guideline provided to you by your Educator.
14. Written assessments will also be submitted with a Turnitin Report attached (as instructed by your Educator).

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

All assessment tasks are required to be completed to a satisfactory level. If you are unable to complete any piece of assessment by the due date, you will need to apply for an extension. Special consideration, appeals and discipline :
In accordance with RMIT policy, you may apply for an extension where there have been unexpected or extenuating circumstances, e.g.

• Hospital admission, serious injury, severe asthma, severe anxiety or depression. This does not include minor illness such as a cold, period pain or hay fever.
• Loss or bereavement – e.g. death of a close family member, family/relationship breakdown.
• Hardship/trauma – e.g. victim of crime, sudden loss of income or employment, severe disruption to domestic arrangements.

You must keep a copy of their assessment until the graded submission has been returned or marks have been posted.

All email communications will be sent to your RMIT student email address.
An extension of up to seven calendar days may be granted if good reason can be demonstrated. Include supporting evidence (such as medical certificates) with your application.

Extensions beyond seven calendar days cannot be granted by Course coordinators or individual educators.

Longer extensions
Extensions of time longer than 7 days can only be granted through special consideration
Applying for Special Consideration
If you are seeking an extension of more than seven calendar days (from the original due date) you must lodge an Application for Special Consideration form, preferably prior to, but no later than two working days after the official due date. Late applications will only be accepted in exceptional circumstances.
For information about Special Consideration and how to apply, see:

Penalties for Late Submission
If you have not been granted an extension or special consideration, late submission of assignments will be penalised as follows:
Assessment tasks submitted after the due date of submission shall receive a penalty of five per cent of the grades available for that assessment per day for each working day late.
No assessment task shall be accepted more than three weeks after the due date.

Cover Sheet for Submissions
You must complete a submission cover sheet for every piece of submitted work, including online submissions. This signed sheet acknowledges that you are aware of the plagiarism implications.

Assessment Appeals
If you believe your assessment result or final result is wrong please contact the course coordinator and provide the reason why you think your result is incorrect. Valid reasons for seeking a review of results include:
• You believe an error has occurred in the calculation of the grade; or,

• You believe the assessment did not comply with criteria published in the Course Guide; or,

• You believe the assessment did not comply with University Policies on Assessment (i.e. an error in process has occurred).

• Full details of the procedure (including appeals procedure) can be located at this RMIT site:

Academic Integrity and Plagiarism - RMIT University has a strict policy on plagiarism and academic integrity. Please refer to the website for more information on this policy go to Academic Integrity .

Academic integrity means honesty and responsibility in scholarship through respecting the work of others whilst having the freedom to build new insights, new knowledge and ideas. RMIT University upholds the values of academic integrity as fundamental to the scholarship undertaken by all members of its community. Whenever you refer to another person’s research or ideas (either by directly quoting or paraphrasing them) you must acknowledge your source.
If you are even in doubt about how to properly cite a reference, consult your lecturer or the academic integrity website:
The RMIT library provides tools to assist with your referencing

Plagiarism and Collusion
Plagiarism and collusion constitute extremely serious academic misconduct, and are forms of cheating. You are reminded that cheating, whether by fabrication, falsification of data, or plagiarism, is an offence subject to University disciplinary procedures. Plagiarism is the presentation of the work, idea or creation of another person as though it is your own. It is a form of cheating and is a very serious academic offence that may lead to expulsion from the University. Plagiarised material can be drawn from, and presented in, written, graphic and visual form, including electronic data, and oral presentations. Plagiarism occurs when the origin of the material used is not appropriately cited. Plagiarism is not acceptable.

Examples of plagiarism include:
• Copying sentences or paragraphs word-for-word from one or more sources, whether published or unpublished, which could include but is not limited to books, journals, reports, theses, websites, conference papers, course notes, etc. without proper citation;
• Closely paraphrasing sentences, paragraphs, ideas or themes without proper citation;
• Piecing together text from one or more sources and adding only linking sentences;
• Copying or submitting whole or parts of computer files without acknowledging their source;
• Copying designs or works of art and submitting them as your original work;
• Copying a whole or any part of another student’s work; and
• Submitting work as your own that someone else has done for you.
• Enabling Plagiarism: the act of assisting or allowing another person to plagiarise or to copy your own work is also an offence.
For further information, please see the RMIT Plagiarism Policy –;ID=sg4yfqzod48g1 (unresolved) – and the RMIT Student Discipline Statute and Regulations -;ID=11jgnnjgg70y (unresolved)

Plagiarism Software
The originality verification software Turnitin may be used in this course. For details, see:

Course Overview: Access Course Overview