Course Title: Manage and monitor business or records systems

Part B: Course Detail

Teaching Period: Term1 2016

Course Code: ACCT5355C

Course Title: Manage and monitor business or records systems

School: 155T Vocational Health and Sciences

Campus: City Campus

Program: C6135 - Advanced Diploma of Myotherapy

Course Contact: Joshua davies

Course Contact Phone: +61 3 9925 4333

Course Contact Email: joshua.davies@rmit.edu.au


Name and Contact Details of All Other Relevant Staff

Jade Cusworth

jade.cusworth@rmit.edu.au

03 9925 8382

Nominal Hours: 40

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

This course is delivered concurrently with the following courses:
CHCCOM403C Use targeted communication skills to build strong relationships
HLTHIR505D Provide leadership in promoting effective work practices in health

 

Course Description

This course describes the performance outcomes, skills and knowledge required to set the operational frameworks for the creation, capture and use of records and to monitor and review these frameworks and activities within a business or records system of a specific business domain.


National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBRKG502B Manage and monitor business or records systems

Element:

Determine requirements or modifications

Performance Criteria:

1.1. Identify and document core business, supporting activities, resources , business and social context , using observation and consultation

1.2. Determine security and access requirements for business or records system content from analysis of organisation's activities

1.3. Analyse organisational reporting and accountability requirements in the context of the business documentation

1.4. Identify organisational functions and activities for which records must be kept, from analysis of business and context documentation

1.5. Determine nature, detail, and format of records (content and metadata ) for each organisational function from analysis of the business and its context
 

Element:

Develop an implementation plan

Performance Criteria:



3.1. Identify and document recordkeeping responsibilities of individual personnel or organisational units

3.2. Develop measurable performance indicators for recordkeeping activities

3.3. Develop procedures and guidelines for capturing and controlling records

3.4. Communicate an implementation plan to users of the system and other relevant organisational staff
 

Element:

Devise an appropriate recordkeeping system

Performance Criteria:

.1. Determine metadata needed to manage records (store, locate and retrieve) in a business or records system

2.2. Select scale, and number of business or records systems appropriate to scale and nature of business operations

2.3. Select technological requirements of business or records systems appropriate to scale and nature of business operations

2.4. Select cost structure for business or records systems appropriate to scale, nature, and organisational cash flow requirements

2.5. Ensure maintenance, disposal and updating requirements of business or records system conform to scale, nature, and culture of the organisation

2.6. Select business or records system suited to the projected growth of the organisation
 

Element:

Identify and respond to problems and changes

Performance Criteria:

5.1. Identify any problems and changes that require a systemic response using the monitoring reports and external events

5.2. Make recommendations for revisions to systems, procedures, and strategic plans in response to identified variations, changes and problems

5.3. Devise amendments to systems and implementation or other plans where required

5.4. Prepare recommendations for system amendments, planning and implementation

5.5. Authorise or gain authorisation, for procedures for using the business or records systems, and for any subsequent alterations and amendments to the procedures
 

Element:

Monitor and review business or records system

Performance Criteria:

4.1. Monitor and notify staff in accordance with approved timeframes, frequency, and organisational policies and guidelines where applicable

4.2. Record details of variation from business or records system's rules, standards and procedures that exceed agreed limits

4.3. Provide required reports to appropriate authority relating to use and maintenance of records

4.4. Designate responsibilities to staff for record creation and capture activities in accordance with organisational policies
 


Learning Outcomes



Details of Learning Activities

Learning Activities:
1. Read indicated course notes for BSBRKG502B Manage and Monitor business records and systems

2. Attend and participate in classes which are designed specifically to enable you to manage and monitor business or records systems
3. Complete all handouts that are distributed in class and add them to your Portfolio
4. Complete all learning activities located within the class notes.
 


Teaching Schedule

 Topics:

- Determine requirements of business or record system

- Devise an appropriate system

- Develop an implementation plan

- Monitor and review business or record systems

- Identify and respond to problems and changes
 

 

 

Week

Date

Learning Schedule

8

15.02.16

Overview of all units

Contribute to effective communication strategies & Use specific communication techniques

Identify communication strategies to build relationships

9

22.02.16

Facilitate discussions & The organisation of work teams

Host Staff Meeting

10

29.02.16

Model ethical work practices & Initiate professional development

11

07.03.16

Online Task and Quiz (No face to face tasks)

12

14.03.16

 Labour Day Holiday

13

21.03.16

Initiate Quality Activities

Hygiene and infection control

14

28.03.16

Mid Semester Break

15 

 04.04.16

Determine requirements of systems

 

 

16

11.04.16

Devise an appropriate record keeping system
 

17

 18.04.16

Develop an implementation plan

18

 25.04.16

Monitor and review systems

19

02.05.16 

Identify and respond to problems and changes

20

 09.05.16

Contracts, business/professional goals and networking

21

 16.05.16

Assignment Website

22

 23.05.16

Assignment Website

23

 30.5.16

Assignment Website


Learning Resources

Prescribed Texts

No prescribed text


References


Other Resources

1. Class notes BSBRKG502B
2. PowerPoint Summary
3. Additional learning materials available through the Learning Hub
4. RMIT Library (www.rmit.edu.au/library)
 

Students should also make note of the Student Services and Study and Learning Centre that are available to all enrolled students (www.rmit.edu.au/studyandlearningcentre)


Overview of Assessment

Assessment for this course forms part of the Advanced Diploma of Myotherapy.
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (http://www.rmit.edu.au/browse;ID=ln1kd66y87rc).
 


Assessment Tasks

             

Assessment Tasks

1. Successful Completion of Managing a Clinic Skills Observation Log sign off:

Each student is required to successfully complete a clinic shift as the Clinic Manager. During this shift the student is to be responsible for the day-to-day operation of the shift and take accountability for events that happen throughout the shift.
Due 30th May 2016

2. Failing Business Case Study:

Students are required to analyse a Case Study of a failing business and make recommendations to turn the business around. This assignment is to be handed in in stages with the due dates as follows:
Code of Ethics: 7th March 2016
Client Feedback Survey: 21st March 2016
Staff Training Needs: 4th April 2016

Business / Record Systems: 23rd May 2016
Communication Strategy: 23rd May 2016

Complete Assignment: 23rd May 2016

3. Online quiz:

Students will be required to complete an online quiz on the in the time usually allocated to class. It will be a quiz on Determine requirements of Systems Due 4th April 2016

Resources:
1. Class notes CHCCOM403A
2. PowerPoint Summary
3. Additional learning materials available through the Learning Hub
4. RMIT Library (www.rmit.edu.au/library)


 


Assessment Matrix

           

ASSESSMENT METHODS/TYPES OF EVIDENCE:

 

 

Interview/ Verbal Questioning

Self-Reflections

Assignment/ Project

Case Study or Role Play

Third Party Verification

Workplace Performance

Research or Report

Portfolio of Evidence

Written Tasks

 

 

 

 

 

NATIONAL UNIT CODE : BSBRKG502B

NATIONAL UNIT NAME : Manage and monitor business records and systems

RMIT CODE:

Co-Delivered with

Elements

Performance Criteria

Related Assessment Tasks

Assessment Method/

Types of Evidence  

1. Determine requirements or modifications

1.1.       Identify and document core business, supporting activities, resources, business and social context, using observation and consultation

 

 

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

1.2.       Determine security and access requirements for business or records system content from analysis of organisation’s activities

 

Written Task

Case Study

1.3.       Analyse organisational reporting and accountability requirements in the context of the business documentation

 

Written Task

Case Study / Clinic Skills Observation Log

1.4.          Identify organisational functions and activities for which records must be kept, from analysis of business and context documentation

 

Workplace Performance

Clinic Skills Observation Log 

1.5. Determine nature, detail, and format of records (content and metadata) for each organisational function from analysis of the business and its context

Written

Case Study

2. Devise an appropriate recordkeeping system

2.1. Determine metadata needed to manage records (store, locate and retrieve) in a business or records system

 

Written Task

Case Study

2.2.          Select scale, and number of business or records systems appropriate to scale and nature of business operations

 

Written Task

Case Study

2.3.       Select technological requirements of business or records systems appropriate to scale and nature of business operations

 

Written Task

Case Study

2.4.       Select cost structure for business or records systems appropriate to scale, nature, and organisational cash flow requirements

 

Written Task

Case Study

 

2.5.       Ensure maintenance, disposal and updating requirements of business or records system conform to scale, nature, and culture of the organisation

 

Written Task

Case Study

 

2.6.          Select business or records system suited to the projected growth of the organisation

Written Task

Case Study

3. Develop an implementation plan

 3.1.   Identify and document recordkeeping responsibilities of individual personnel or organisational units

 

 

Written Task

Case Study

3.2.          Develop measurable performance indicators for recordkeeping activities

 

 

Written Task

Case Study

3.3.          Develop procedures and guidelines for capturing and controlling records

 

Written Task

Case Study

3.4.          Communicate an implementation plan to users of the system and other relevant organisational staff

Written Task e

Case Study

4. Monitor and review business or records system

4.1.          Monitor and notify staff in accordance with approved timeframes, frequency, and organisational policies and guidelines where applicable

 

Written Task

Case Study

4.2.          Record details of variation from business or records system’s rules, standards and procedures that exceed agreed limits

 

Written Task

Case Study

4.3.          Provide required reports to appropriate authority relating to use and maintenance of records

 

Written Task

Case Study

4.4.          Designate responsibilities to staff for record creation and capture activities in accordance with organisational policies

Written Task

Case Study

5. Identify and respond to problems and changes

5.1.          Identify any problems and changes that require a systemic response using the monitoring reports and external events

 

Written Task

Case Study

5.2.          Make recommendations for revisions to systems, procedures, and strategic plans in response to identified variations, changes and problems

 

Written Task

Case Study

5.3           Devise amendments to systems and implementation or other plans where required

Written Task

Case Study

5.4.          Prepare recommendations for system amendments, planning and implementation

 

Written Task

Case Study

5.5.          Authorise or gain authorisation, for procedures for using the business or records systems, and for any subsequent alterations and amendments to the procedures

Written Task

Case Study

Assessment Conditions

Evidence of the following is essential:

 

 

 

·          translating organisational needs into a business or records system

 

Written Task

Case Study

·          developing business or records system specifications and performance indicators to monitor and address system effectiveness

 

Written Task

Case Study

knowledge of relevant organisational policies, strategies and procedures

Written Task

Case Study

Knowledge Evidence

construction and use of language in the organisation in relation to recordkeeping (past and present)

 

 

 

·          key provisions of relevant legislation from all forms of government, regulations, standards and documentation that may affect aspects of business operations, such as:

·                  AS 5044.1:2002 AGLS Metadata element set

·                  AS 5090:2003 Work process analysis for recordkeeping

·          AS ISO 15489:2004 Records management

·          AS ISO 23081.1:2006 Information and documentation - Records management processes - Metadata for records - Principles

·          Australian Stock Exchange(ASX) Principles of Good Corporate Governance

·          ethical principles

·          codes of practice

·          privacy and freedom of information

·          archives and records legislation

·          occupational health and safety

 

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

·                   general principles and processes of records management and records management systems, such as:

·                   systems of control

·                   records continuum theory

·                   mandate and ownership of business process

 

 

Written Task

Online Quiz

·                   organisational business functions, structure and culture

 

Written Task

Case Study

organisational policies, strategies and procedures, particularly those relating to records access and security.

Written Task

Online Quiz

Performance Evidence

communication skills to explain and clarify procedures, and to interview users to identify their records or information needs

 

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

literacy skills to read and interpret nature of record content, functions and problems

 

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

negotiation skills to achieve suitable results for the organisation’s recordkeeping practices

 

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

problem-solving and analysis skills to interpret and apply recordkeeping principles and practices

 

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

research skills to investigate changes and innovation in design and operation of business or records system

 

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

self management skills to accurately record metadata.

Written Task

Case Study

Foundation Skills

 

 

Core Skills from the Australian Core Skills Framework (ACSF)

·         Reading

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

·         Writing

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

·         Oral Communication

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

·         Numeracy

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

·         Learning

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

Employability Skills from the Core Skills for Work Framework (CFW)

 

 

1.    Navigate the world of work

1a. Manage career and work life

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

1b. Work with roles, rights and protocols

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

2.    Interact with others

2a. Communicate for work

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

2b. Connect and work with others

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

2c. Recognise and utilize diverse perspectives

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

3.    Get the work done

3a. Plan and organise

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

3b. Make decisions

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

3c. Identify and solve problems

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

3d. Create and innovate

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

3e. Work in a digital world

Written Task / Workplace Performance

Case Study / Clinic Skills Observation Log

      

 

 

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