Course Title: Manage and monitor business or records systems
Part B: Course Detail
Teaching Period: Term1 2016
Course Code: ACCT5355C
Course Title: Manage and monitor business or records systems
School: 155T Vocational Health and Sciences
Campus: City Campus
Program: C6135 - Advanced Diploma of Myotherapy
Course Contact: Joshua davies
Course Contact Phone: +61 3 9925 4333
Course Contact Email: joshua.davies@rmit.edu.au
Name and Contact Details of All Other Relevant Staff
Jade Cusworth
03 9925 8382
Nominal Hours: 40
Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.
Pre-requisites and Co-requisites
This course is delivered concurrently with the following courses:
CHCCOM403C Use targeted communication skills to build strong relationships
HLTHIR505D Provide leadership in promoting effective work practices in health
Course Description
This course describes the performance outcomes, skills and knowledge required to set the operational frameworks for the creation, capture and use of records and to monitor and review these frameworks and activities within a business or records system of a specific business domain.
National Codes, Titles, Elements and Performance Criteria
National Element Code & Title: |
BSBRKG502B Manage and monitor business or records systems |
Element: |
Determine requirements or modifications |
Performance Criteria: |
1.1. Identify and document core business, supporting activities, resources , business and social context , using observation and consultation 1.2. Determine security and access requirements for business or records system content from analysis of organisation's activities 1.3. Analyse organisational reporting and accountability requirements in the context of the business documentation 1.4. Identify organisational functions and activities for which records must be kept, from analysis of business and context documentation 1.5. Determine nature, detail, and format of records (content and metadata ) for each organisational function from analysis of the business and its context |
Element: |
Develop an implementation plan |
Performance Criteria: |
3.2. Develop measurable performance indicators for recordkeeping activities 3.3. Develop procedures and guidelines for capturing and controlling records 3.4. Communicate an implementation plan to users of the system and other relevant organisational staff |
Element: |
Devise an appropriate recordkeeping system |
Performance Criteria: |
.1. Determine metadata needed to manage records (store, locate and retrieve) in a business or records system 2.2. Select scale, and number of business or records systems appropriate to scale and nature of business operations 2.3. Select technological requirements of business or records systems appropriate to scale and nature of business operations 2.4. Select cost structure for business or records systems appropriate to scale, nature, and organisational cash flow requirements 2.5. Ensure maintenance, disposal and updating requirements of business or records system conform to scale, nature, and culture of the organisation 2.6. Select business or records system suited to the projected growth of the organisation |
Element: |
Identify and respond to problems and changes |
Performance Criteria: |
5.1. Identify any problems and changes that require a systemic response using the monitoring reports and external events 5.2. Make recommendations for revisions to systems, procedures, and strategic plans in response to identified variations, changes and problems 5.3. Devise amendments to systems and implementation or other plans where required 5.4. Prepare recommendations for system amendments, planning and implementation 5.5. Authorise or gain authorisation, for procedures for using the business or records systems, and for any subsequent alterations and amendments to the procedures |
Element: |
Monitor and review business or records system |
Performance Criteria: |
4.1. Monitor and notify staff in accordance with approved timeframes, frequency, and organisational policies and guidelines where applicable 4.2. Record details of variation from business or records system's rules, standards and procedures that exceed agreed limits 4.3. Provide required reports to appropriate authority relating to use and maintenance of records 4.4. Designate responsibilities to staff for record creation and capture activities in accordance with organisational policies |
Learning Outcomes
Details of Learning Activities
Learning Activities:
1. Read indicated course notes for BSBRKG502B Manage and Monitor business records and systems
2. Attend and participate in classes which are designed specifically to enable you to manage and monitor business or records systems
3. Complete all handouts that are distributed in class and add them to your Portfolio
4. Complete all learning activities located within the class notes.
Teaching Schedule
Topics:
- Determine requirements of business or record system
- Devise an appropriate system
- Develop an implementation plan
- Monitor and review business or record systems
- Identify and respond to problems and changes
Week |
Date |
Learning Schedule |
8 |
15.02.16 |
Overview of all units Contribute to effective communication strategies & Use specific communication techniques Identify communication strategies to build relationships |
9 |
22.02.16 |
Facilitate discussions & The organisation of work teams Host Staff Meeting |
10 |
29.02.16 |
Model ethical work practices & Initiate professional development |
11 |
07.03.16 |
Online Task and Quiz (No face to face tasks) |
12 |
14.03.16 |
Labour Day Holiday |
13 |
21.03.16 |
Initiate Quality Activities Hygiene and infection control |
14 |
28.03.16 |
Mid Semester Break |
15 |
04.04.16 |
Determine requirements of systems |
|
||
16 |
11.04.16 | Devise an appropriate record keeping system |
17 |
18.04.16 |
Develop an implementation plan |
18 |
25.04.16 |
Monitor and review systems |
19 |
02.05.16 |
Identify and respond to problems and changes |
20 |
09.05.16 |
Contracts, business/professional goals and networking |
21 |
16.05.16 |
Assignment Website |
22 |
23.05.16 |
Assignment Website |
23 |
30.5.16 |
Assignment Website |
Learning Resources
Prescribed Texts
No prescribed text |
References
Other Resources
1. Class notes BSBRKG502B
2. PowerPoint Summary
3. Additional learning materials available through the Learning Hub
4. RMIT Library (www.rmit.edu.au/library)
Students should also make note of the Student Services and Study and Learning Centre that are available to all enrolled students (www.rmit.edu.au/studyandlearningcentre)
Overview of Assessment
Assessment for this course forms part of the Advanced Diploma of Myotherapy.
Primary assessment involves on-going practical and applied assessment in a clinical workplace or simulated environment such as a supervised student clinic.
Assessment is typically based around written and/or online tests, assignments, reflective journals, evidence portfolio’s, logbooks and/or practical demonstrations.
Competency based training requires the student to be in attendance in order for assessment to be undertaken.
Assessment is undertaken through successful completion of all assessment activities and classroom, project & industry participation.
Assessments are spaced across the duration of the course, in order for your teacher to provide you with progressive feedback.
Feedback will be provided throughout the semester in class and/or online discussions, through individual and group feedback on practical exercises and by individual consultation.
If you have a long term medical condition and/or disability it may be possible to negotiate to vary aspects of the learning or assessment methods. You can contact the program coordinator or the Disability Liaison Unit if you would like to find out more.
An RMIT assessment charter (http://mams.rmit.edu.au/kh6a3ly2wi2h1.pdf) summarises your responsibilities as an RMIT student as well as those of your teachers.
Your course assessment conforms to RMIT assessment principles, regulations, policies and procedures which are described and referenced in a single document, the Assessment policies and procedures manual (http://www.rmit.edu.au/browse;ID=ln1kd66y87rc).
Assessment Tasks
Assessment Tasks
1. Successful Completion of Managing a Clinic Skills Observation Log sign off:
Each student is required to successfully complete a clinic shift as the Clinic Manager. During this shift the student is to be responsible for the day-to-day operation of the shift and take accountability for events that happen throughout the shift.
Due 30th May 2016
2. Failing Business Case Study:
Students are required to analyse a Case Study of a failing business and make recommendations to turn the business around. This assignment is to be handed in in stages with the due dates as follows:
Code of Ethics: 7th March 2016
Client Feedback Survey: 21st March 2016
Staff Training Needs: 4th April 2016
Business / Record Systems: 23rd May 2016
Communication Strategy: 23rd May 2016
Complete Assignment: 23rd May 2016
3. Online quiz:
Students will be required to complete an online quiz on the in the time usually allocated to class. It will be a quiz on Determine requirements of Systems Due 4th April 2016
Resources:
1. Class notes CHCCOM403A
2. PowerPoint Summary
3. Additional learning materials available through the Learning Hub
4. RMIT Library (www.rmit.edu.au/library)
Assessment Matrix
ASSESSMENT METHODS/TYPES OF EVIDENCE:
Interview/ Verbal Questioning |
Self-Reflections |
Assignment/ Project |
Case Study or Role Play |
Third Party Verification |
Workplace Performance |
Research or Report |
Portfolio of Evidence |
Written Tasks
|
NATIONAL UNIT CODE : BSBRKG502BNATIONAL UNIT NAME : Manage and monitor business records and systems |
RMIT CODE: |
Co-Delivered with |
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Elements |
Performance Criteria |
Related Assessment Tasks |
Assessment Method/ Types of Evidence |
||
1. Determine requirements or modifications |
1.1. Identify and document core business, supporting activities, resources, business and social context, using observation and consultation
|
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
||
1.2. Determine security and access requirements for business or records system content from analysis of organisation’s activities
|
Written Task |
Case Study |
|||
1.3. Analyse organisational reporting and accountability requirements in the context of the business documentation
|
Written Task |
Case Study / Clinic Skills Observation Log |
|||
1.4. Identify organisational functions and activities for which records must be kept, from analysis of business and context documentation
|
Workplace Performance |
Clinic Skills Observation Log |
|||
1.5. Determine nature, detail, and format of records (content and metadata) for each organisational function from analysis of the business and its context |
Written |
Case Study |
|||
2. Devise an appropriate recordkeeping system |
2.1. Determine metadata needed to manage records (store, locate and retrieve) in a business or records system
|
Written Task |
Case Study |
||
2.2. Select scale, and number of business or records systems appropriate to scale and nature of business operations
|
Written Task |
Case Study |
|||
2.3. Select technological requirements of business or records systems appropriate to scale and nature of business operations
|
Written Task |
Case Study |
|||
2.4. Select cost structure for business or records systems appropriate to scale, nature, and organisational cash flow requirements
|
Written Task |
Case Study |
|||
2.5. Ensure maintenance, disposal and updating requirements of business or records system conform to scale, nature, and culture of the organisation
|
Written Task |
Case Study |
|||
2.6. Select business or records system suited to the projected growth of the organisation |
Written Task |
Case Study |
|||
3. Develop an implementation plan |
3.1. Identify and document recordkeeping responsibilities of individual personnel or organisational units
|
Written Task |
Case Study |
||
3.2. Develop measurable performance indicators for recordkeeping activities
|
Written Task |
Case Study |
|||
3.3. Develop procedures and guidelines for capturing and controlling records
|
Written Task |
Case Study |
|||
3.4. Communicate an implementation plan to users of the system and other relevant organisational staff |
Written Task e |
Case Study |
|||
4. Monitor and review business or records system |
4.1. Monitor and notify staff in accordance with approved timeframes, frequency, and organisational policies and guidelines where applicable
|
Written Task |
Case Study |
||
4.2. Record details of variation from business or records system’s rules, standards and procedures that exceed agreed limits
|
Written Task |
Case Study |
|||
4.3. Provide required reports to appropriate authority relating to use and maintenance of records
|
Written Task |
Case Study |
|||
4.4. Designate responsibilities to staff for record creation and capture activities in accordance with organisational policies |
Written Task |
Case Study |
|||
5. Identify and respond to problems and changes |
5.1. Identify any problems and changes that require a systemic response using the monitoring reports and external events
|
Written Task |
Case Study |
||
5.2. Make recommendations for revisions to systems, procedures, and strategic plans in response to identified variations, changes and problems
|
Written Task |
Case Study |
|||
5.3 Devise amendments to systems and implementation or other plans where required |
Written Task |
Case Study |
|||
5.4. Prepare recommendations for system amendments, planning and implementation
|
Written Task |
Case Study |
|||
5.5. Authorise or gain authorisation, for procedures for using the business or records systems, and for any subsequent alterations and amendments to the procedures |
Written Task |
Case Study |
|||
Assessment Conditions | |||||
Evidence of the following is essential:
|
|
|
|||
· translating organisational needs into a business or records system
|
Written Task |
Case Study |
|||
· developing business or records system specifications and performance indicators to monitor and address system effectiveness
|
Written Task |
Case Study |
|||
knowledge of relevant organisational policies, strategies and procedures |
Written Task |
Case Study |
|||
Knowledge Evidence | |||||
construction and use of language in the organisation in relation to recordkeeping (past and present)
|
|
|
|||
· key provisions of relevant legislation from all forms of government, regulations, standards and documentation that may affect aspects of business operations, such as: · AS 5044.1:2002 AGLS Metadata element set · AS 5090:2003 Work process analysis for recordkeeping · AS ISO 15489:2004 Records management · AS ISO 23081.1:2006 Information and documentation - Records management processes - Metadata for records - Principles · Australian Stock Exchange(ASX) Principles of Good Corporate Governance · ethical principles · codes of practice · privacy and freedom of information · archives and records legislation · occupational health and safety
|
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
· general principles and processes of records management and records management systems, such as: · systems of control · records continuum theory · mandate and ownership of business process
|
Written Task |
Online Quiz |
|||
· organisational business functions, structure and culture
|
Written Task |
Case Study |
|||
organisational policies, strategies and procedures, particularly those relating to records access and security. |
Written Task |
Online Quiz |
|||
Performance Evidence | |||||
communication skills to explain and clarify procedures, and to interview users to identify their records or information needs
|
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
literacy skills to read and interpret nature of record content, functions and problems
|
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
negotiation skills to achieve suitable results for the organisation’s recordkeeping practices
|
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
problem-solving and analysis skills to interpret and apply recordkeeping principles and practices
|
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
research skills to investigate changes and innovation in design and operation of business or records system
|
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
self management skills to accurately record metadata. |
Written Task |
Case Study |
|||
Foundation Skills |
|
|
|||
Core Skills from the Australian Core Skills Framework (ACSF) · Reading |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
· Writing |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
· Oral Communication |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
· Numeracy |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
· Learning |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
Employability Skills from the Core Skills for Work Framework (CFW) |
|
|
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1. Navigate the world of work |
1a. Manage career and work life |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
||
1b. Work with roles, rights and protocols |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
2. Interact with others |
2a. Communicate for work |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
||
2b. Connect and work with others |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
2c. Recognise and utilize diverse perspectives |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
3. Get the work done |
3a. Plan and organise |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
||
3b. Make decisions |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
3c. Identify and solve problems |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
3d. Create and innovate |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
3e. Work in a digital world |
Written Task / Workplace Performance |
Case Study / Clinic Skills Observation Log |
|||
Course Overview: Access Course Overview