Course Title: Coordinate client directed services

Part A: Course Overview

Program: C6147 Advanced Diploma of Community Sector Management

Course Title: Coordinate client directed services

Portfolio: DSC Portfolio Office

Nominal Hours: 80

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Important Information:

This is a standalone course and is not assessed or clustered with any other course.

Flexible Terms

Course Code




Learning Mode

Teaching Period(s)


City Campus


375T Vocational Design and Social Context


VE 2020 (DHHS)

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email:

Course Description

This unit describes the skills and knowledge required to coordinate and monitor the implementation of services to clients.


Workers at this level are team leaders responsible for consulting with clients to obtain agreement regarding service options and coordinating all aspects of service provision.


This unit applies to a range of health and community service environments providing client directed care and support.

Pre-requisite Courses and Assumed Knowledge and Capabilities


National Competency Codes and Titles

National Element Code & Title:

CHCMGT006 Coordinate client directed services


1. Prepare for client meeting

2. Discuss service options with client

3. Communicate with support staff and other service providers

4. Manage ongoing requirements of client load

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.