Course Title: Lead the work team

Part B: Course Detail

Teaching Period: VE 2020

Class Number: 2815

Class Section: HAP

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: BUSM8747C

Course Title: Lead the work team

Important Information:

This course is delivered and assessed in a cluster with;

Lead and manage team effectiveness (BSBWOR502).

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C6147 - Advanced Diploma of Community Sector Management

Course Contact: Gwen Cawsey

Course Contact Phone: +61 3 9925 4581

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 100

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites

Not applicable

Course Description

This course describes the skills and knowledge required to undertake supervisory and coordinating activities in work groups in health and community service organisations.   Workers at this level are team leaders or managers responsible for coordinating and monitoring the activities and performance of work teams and other service providers.   This course applies to a range of leadership roles in health and community services workplaces.

National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

CHCMGT003 Lead the work team


1. Contribute to and promote effective work practices


Performance Criteria:

1.1 Develop and implement plans to meet the day to day activities of the work group

1.2 Develop and implement strategies in consultation with appropriate people to maximise work performance and outcomes

1.3 Identify planning problems, barriers and constraints and develop and implement strategies to address them


2. Develop and implement staffing processes


Performance Criteria:

2.1 Maintain confidentiality in relation to staff processes in accordance with organisation policies and procedures

2.2 Identify staffing and resourcing needs and develop plans to address them

2.3 Participate in recruitment processes

2.4 Implement effective induction and ongoing support for new and existing staff

2.5 Provide instruction and additional support as required to promote quality worker and client outcomes

2.6 Encourage and facilitate staff access to training and development to enable the achievement of workplace outcomes and personal goals

2.7 Collaborate with other service providers as needed to meet service and referral needs


3. Maintain professional approach to leading work team


Performance Criteria:

3.1 Reflect on own practice and pro-actively update knowledge and skills

3.2 Align own leadership practice with the values, ethical guidelines, policies and procedures of the organisation

3.3 Take reasonable steps to ensure that personal or social contact does not adversely affect ability to lead the team


4. Promote effective workplace relations


Performance Criteria:

4.1 Implement collaborative processes and practices that promote cooperative work practices and maintain positive relationships with staff and management

4.2 Model and promote effective communication in the workplace, including open discussion and active listening

4.3 Identify potential and actual conflict situations and develop and implement appropriate strategies to prevent or address them

4.4 Throughout conflict resolution processes, ensure access to appropriate support, mediation and debriefing for parties within organisation guidelines

4.5 Resolve problems or issues which may disrupt work unit activities


5. Evaluate plans


Performance Criteria:

5.1 Meet regularly with those involved to discuss and evaluate the effectiveness of plans and practices in meeting the goals and needs of the organisation

5.2 Identify areas for improvement

5.3 Revise plans and practices to ensure continued improvement

5.4 Document and report work outcomes in accordance with organisational procedures


6. Review individual performance


Performance Criteria:

6.1 Implement and document performance management processes in accordance with role and organisation procedures

6.2 Work collaboratively with the individual to agree on performance improvement and development plans and document in accordance with organisation policies

6.3 Monitor and evaluate performance and provide feedback on a ongoing and regular basis

6.4 Identify poor performance and take necessary actions in accordance with role and organisation procedures

6.5 Monitor and coach individuals to improve performance

6.6 Identify and provide additional support or referral when required, in accordance with role and organisation procedures

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.  

Details of Learning Activities

Workshops where information is shared through talks and discussions, and exercises are conducted to apply learning. Time is spent during workshops for students to work on assessment tasks. It is an expectation that students also work on tasks outside of workshop time.

Teaching Schedule

Week 1

  • Contribute to and promote effective work practices
  • Develop and implement staffing processes

Week 2

  • Maintain professional approach to leading work team
  • Promote effective workplace relations

Week 3

  • Evaluate plans
  • Review individual performance

Learning Resources

Prescribed Texts


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
The Study Support Hub
English for uni workshops

Overview of Assessment

Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

This course is delivered and assessed in a cluster with Lead and manage team effectiveness (BSBWOR502).

The assessment tasks are as follows:

Assessment task 1: Develop and plan team work goals

Assessment task 2: Develop and plan team work goals


Assessment task 3: Develop and plan team work goals

Assessment task 4: Develop individual and team performance plans


Assessment Matrix

Students will have access to a marking rubric for reference at the time assessment tasks are distributed.

Other Information

Please refer to the rmit student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview