Course Title: Manage innovation and continuous improvement

Part B: Course Detail

Teaching Period: VE 2020

Class Number: 3300

Class Section: HAP

For flexible terms and optional semesters, a Part B course guide may have been published for the entire teaching period, or for the specific class number in which you are enrolled. If there is no Part B course guide published for your specific class number, please refer to the guide for the teaching period in which you are enrolled. Enrolment Online is the definitive source for details regarding your class enrolment.

Course Code: BUSM8750C

Course Title: Manage innovation and continuous improvement

Important Information:

This unit is delivered and assessed as a cluster with:

BSBMGT608: Develop, implement and review quality framework

School: 375T Vocational Design and Social Context

Campus: City Campus

Program: C6147 - Advanced Diploma of Community Sector Management

Course Contact: Clare McGlone

Course Contact Phone: +61 3 9925 7929

Course Contact Email:

Name and Contact Details of All Other Relevant Staff

Nominal Hours: 70

Regardless of the mode of delivery, represent a guide to the relative teaching time and student effort required to successfully achieve a particular competency/module. This may include not only scheduled classes or workplace visits but also the amount of effort required to undertake, evaluate and complete all assessment requirements, including any non-classroom activities.

Pre-requisites and Co-requisites


Course Description

This unit describes the skills and knowledge required to develop, implement and monitor a framework for ongoing quality service delivery that supports the rights and interests of clients.


The unit applies to a range of leadership roles in health and community services workplaces.



National Codes, Titles, Elements and Performance Criteria

National Element Code & Title:

BSBMGT608 Manage innovation and continuous improvement


1. Review programs, systems and processes

Performance Criteria:

1.1 Establish strategies to monitor and evaluate performance and sustainability of key systems and processes

1.2 Undertake detailed analyses of supply chains, and operational, product and service delivery systems

1.3 Identify performance measures, and assessment tools and techniques, and evaluate their effectiveness

1.4 Analyse performance reports and variance from plans for key result areas of the organisation

1.5 Identify and analyse changing trends and opportunities relevant to the organisation

1.6 Seek advice from specialists, where appropriate, to identify technology and electronic commerce opportunities


2. Develop options for continuous improvement

Performance Criteria:

2.1 Brief groups on performance improvement strategies and innovation as an essential element of competition

2.2 Foster creative climate and organisational learning by promoting interaction within and between work groups

2.3 Encourage, test and recognise new ideas and entrepreneurial behaviour where successful

2.4 Accept failure of an idea during trialling and recognise, celebrate and embed success into systems

2.5 Undertake risk management and cost-benefit analysis for each option or idea approved for trial

2.6 Approve innovations through agreed organisational processes


3. Implement innovative processes

Performance Criteria:

3.1 Promote continuous improvement and sustainability as essential to doing business

3.2 Address the impact of change and consequences for people and implement transition plans

3.3 Ensure objectives, timeframes, measures and communication plans are in place to manage implementation

3.4 Implement contingency plans in the event of non-performance

3.5 Follow up failure by prompt investigation and analysis of causes and manage emerging challenges and opportunities effectively

3.6 Ensure that learnings from activities are captured and managed to inform future work

3.7 Regularly evaluate continuous improvement systems and processes

3.8 Communicate costs and benefits of innovations and improvements to relevant groups and individuals

Learning Outcomes

On successful completion of this course you will have developed and applied the skills and knowledge required to demonstrate competency in the above elements.

Details of Learning Activities

Classes where information is shared through talks and group discussions, and exercises are conducted to apply learning. Time in class, will also be spent working on applied assessment tasks. Note: All learning activities are delivered via remote learning in Semester 2, 2020.

Teaching Schedule

Workshop title



Topics to be covered

Managing Quality and Innovation

BSBMGT608 Manage innovation and continuous improvement

CHCMGT001 Develop, implement and review quality framework


Workshop 1

  • Identify what a quality framework is
  •  Learn how to develop and implement a quality framework for a service or program
  • How to use quality framework to implement change and innovation
  • How to use a quality framework to review programs, systems and processes

Workshop 2

  • How to ensure the value of creativity, innovation and sustainability can be adopted using a continuous improvement system
  • Monitoring and review of service delivery against the framework

Workshop 3

  • Planning and implementing revised strategies to improve outcomes
  • Using communication to ensure implementing of the continuous improvement system

Learning Resources

Prescribed Texts


Other Resources

The University Library has extensive resources and provides subject specialist expertise, research advice, help with referencing and support through:
The learning Lab
The Study Support Hub
English for uni workshops

Overview of Assessment

 Assessments will include a combination of tasks including knowledge questions and case study analysis.

Assessment Tasks

Assessment task 1 - Develop and implement a quality framework knowledge questions

Assessment task 2  - Develop and implement a quality framework

Assessment task 3 - Develop and implement a continuous improvement plan

Assessment Matrix

The assessment matrix demonstrates alignment of assessment tasks with the relevant unit of competency.

 The assessment matrix is located in Canvas, at the end of each assessment task.

Other Information

Please refer to the RMIT student page for extensive information about study support, assessment, extensions, appeals and a range of other matters:

Course Overview: Access Course Overview